This agreement contains terms that are specific to students on Academic courses undertaken at our institution and includes general terms also applicable to all students of School of Business London. If you do not fully understand any part of this agreement or are uncertain as to your rights under it, please contact us for assistance. In order to ensure that your query is dealt with efficiently, please contact the admissions department.
School of Business London (www.sbusinesslondon.com) to you subject to the terms and conditions prescribed here. Do not access or use this site, if you do not agree with any of the terms and conditions. Apart from Consumer Contracts 2013 (Information, Cancellation, and Additional Charges Regulations) or other legislation, no other representation can be made. Your use of this site shall be deemed to be your agreement to accept the terms provided here. You must read the terms and conditions before entering upon a transaction. and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. The Credentials offered by School of Business London are approved in the UK only. Neither we nor the awarding bodies accept any responsibility for approval of qualification outside the UK including, embassies, governments for immigration purposes or Universities for admission purposes.By registering with School of Business London, you represent that you are of legal age to form a binding contract. Further, you confirm that the information you provide is accurate, current and complete information about yourself wherever required in the application form. You agree to update your information if any of your information changes in the future. If we find that your information given is not accurate, complete, or up-to-date your account may be terminated or suspended.
We deliver Diploma Programs as an accredited centre of the awarding bodies. We provide the Top-Up Degree courses by partnering with the organisations who have a partnership with the relevant University.We have a Local Access Point agreement with LSM Education, they are an associate college of Anglia Ruskin University and they work in partnership with the University of Northampton. The courses awarded by the University of Northampton and the Anglia Ruskin University are delivered by LSM Education. We do not hold any direct partnership with any university. None of the degree qualifications are taught or delivered by School of Business London. We merely facilitate the learners to enrol with the university upon the completion of the relevant diploma which leads to the Top Up degree. By enrolling with us and you are subject to the terms and conditions, including the regulations, disciplinary procedure, and the prospectus, of the relevant university or awarding body.
You agree to accept that School of Business London provide Top-Up Degree courses by partnering with the organisations who have a partnership with the relevant University and none of the degree qualifications are taught or delivered by School of Business London. You are aware that the courses awarded by the University of Northampton and the Anglia Ruskin University are delivered by LSM Education. School of Business Londonmerely facilitate the learners to enrol with the university upon the completion of the relevant diploma which leads to the Top Up degree.You agree and aware that School of Business London may collect Top Up degree fees along with the associated diploma course fee, and the collected fees for the Top Up program will be paid to the University on behalf of you at the time of the relevant Top Up Degree enrolment. Enrolling to a Top Up Degree is subject to the successful completion of the diploma course which leads to the relevant Top Up Degree. You further accept that if you fail to accomplish the diploma program successfully and unable to enrol for the associated degree Top-Up, you will be refunded only after the deduction of the Diploma course fees,an administration fees £300 and any outstanding assessments resit/resubmission fees payable to School of Business London.Based on the refund terms stated above, refund also will be given in such cases; the Top Course is withdrawn by the University; no more available; or termination of the partnership contract with the university or organisation, or any other reason. In all cases, refund will be only given after deducting the Diploma fees,an administration fees £300 and any outstanding assessments resit/resubmission fees.By enrolling with us you are subject to the terms and conditions, including the regulations, disciplinary procedure, and the prospectus, of the relevant university or awarding body.
By accepting theagreement, you state that the knowledge of the English language is sufficient to complete the course. A confirmation mail will be received on your enrollment. You can also contact the Registry Department to confirm the enrollment status with the awarding body. If you have any sponsor to pay fees, or you have not met the entry requirements, or if your payment is not completed as contract; you will receive a "conditional offer letter", and your enrollment will not be processed and you will not receive the welcome mail until you meet to settle the conditions in the letter. You are requested to update any changes you make in your profile (name, address, contact number or e-mail address) not later than five days after registration.
Course and registration fees must be paid in UK £ Sterlingby Bankers draft, bank transfer, PayPal, debit card and credit card. If payment is made in a currency other than sterling, you agree to cover the bank charges incurred by School of Business London to receive and exchange the payment.
Course and registration fees are including the registration in the relevant awarding body or university, the examination/assignment and other fees charged by it, but exclusive of resubmission, resit, postage, or deferral fees, and any additional costs (e.g. accommodation) which you may incur whilst a student of ours.
Any reduction in course fee is not allowed for the late enrollment of the student, and the student will be required to pay an additional late enrollment fee. For any outstanding fees, students are responsible for interests and penalties if the sponsor fails to pay the fees on time.
Please see the ‘fees’ section of our website for details of the amounts payable for your course and registration fees.
Please be warned that you must pay any charges incurred by our bank or the bank of the sender of your fees.
LATE/ NON-PAYMENT OF COURSE FEES
If you have not entered School of business London for a payment plan, your full course fees and registration fees must be paid completely. Late payments, dishonoured cheques or cancelled standing orders will incur a £100 administration charge. Besides, you will be required to pay interest of 8% p/a on overdue amounts, accruing daily from the initial due date.
If your fees are not paid, or you miss a payment plan, you may be expelled without a refund, or withhold documents such as certificates, transcripts, or student ID cards, if at any time you have a balance of fees (including postage, resit, resubmission, or deferral fees) outstanding.
We reserve the right to take legal action against you and/or your sponsor if all or part of your fees are outstanding and/or refer the matter to a third-party debt recovery agency.
COURSE ATTENDANCE, CHANGES AND DEFERRALS
All classes or webinars are required to attend by the students is a mandatory and must complete the assignments. You are requested not to purchase “model answers”, or any form of assignment writing or extra study services or materials (If intended for any submission) from any but SBL’s authorized “white-list” providers. You cannot change the course or module once we register you with the awarding body. If you make any changes to your enrollment, like a change in course or mode of study; you must pay £250 as admin and re-registration fee to do so except in fully evidenced extenuating circumstances. For non-extenuating deferrals (change of intake or assessment submission date) you must re-register with both School of Business of London and the awarding body. (Fees to be confirmed). You can postpone an assessment or change the intake if the awarding body accepts the deferral under its regulations or by-laws. In any case, you can only defer once.
Once you have been accepted onto the course you applied, you will receive a password providing you with access to your personalised Learning Platform for the duration of your course. Your learning portal is equipped with learning resources such as Pathway materials, Lecture notes, assignment brief, policies and procedures and online tutor support services. Please note that we give no warranties or assurances as to quality or suitability of the contents of your Learning Platform.
Please read this section very carefully. School of Business London has a ‘no refunds' policy which emphasises that we do not give refunds other than in the circumstances provided below. By signing the application form, you agree to the following terms and conditions as far as fees are concerned. School of Business London will consider refunds if one or more of the following circumstances exist.
- The College terminates/cancel a course which has already started
- The College is not able to provide an advertised course
- The College recommends student transfer to a course with a lower fee
- The College has overcharged a student or assessed their fees incorrectly
- You notify the College, in writing, you are withdrawing at least 7 days before the course starts.
If after enrolment you decide to withdraw from your course for any other reason you will not get a refund. If you have opted monthly instalments plan, then you must pay all unpaid instalments immediately.
Request for a refund can only be considered if we received on a correctly completed form which is available upon request.
Student will receive a full refund if the college terminates a course which has already started; however, all other refunds and credit notes will be subject to deductions for classes already attended, awarding body fees paid by the college on behalf of the student, assignment / examination fees where the college already registered your entry, unpaid fees in respect of other programs and an administration fees of £100.
We provide both accredited and non-accredited programs. The accredited programs are awarded by recognised awarding bodies and universities. We take no responsibility in the event if the awarding body or university loss its recognition/status from the relevant authority and no refunds will be given to you in such cases.
Collection of your personal information and the Data Protection Act 1998
School of Business London collect and utilise student’s personal data for appropriate purposes and according to the statutory regulations. The personal data provided such as name, email address, qualifications documents, delivery address, telephone number, bank details etc. while making application is used by School of Business London to fulfil and handle the contract only. The data collected during enrolment may be shared between our websites, with universities, awarding bodies and colleges with which we are affiliated and accredited. Personal and demographic data may be stored and processed outside your country (if outside the United Kingdom), and by using our website(s) or services, you consent to any such transfers being made outside your country. There is also information about your computer hardware and software that is automatically collected by us and may be shared with other websites within the School of Business London and those of our Affiliated Partners. This information can include your IP address, browser type, domain name, access times and referring website addresses.
Use and processing of your personal information
School of Business London collect and process personal information for the followingpurposes:
a. Enrolment with School of Business London, and with affiliated universities, and awarding bodies);
b. Ensuring the fees payment under this agreement and to allow us to comply, or assure your compliance with the agreement.
d. Preventing and investigating academic offences and plagiarism
e. Enabling us to co-operate fully with the Police, and associated organisations;
f. Developing course and to allowing us to quality control
Our website(s) collect and use your personal information to operate the sites and deliver the services that you have requested. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that organisation to recognise the user when you next visit.
The website (s) of School of Business London may employ cookies to help you personalise your online experience. It cannot be used to run programs or deliver viruses to your computer. By using cookies, we aim to save you time and let your browser know that you have come back to a specific page, and therefore the process of recording your personal information, delivery addresses, and so on are simplified.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to experience the interactive features of our websites you visit fully.
Security of your personal information
We keep your personal information collected during the process of enrolment highly confidential and secure from any unauthorised access, use or disclosure. The gathered information maintained in a controlled, secure environment, protected from unauthorised access, use or disclosure. The transmission of personal information is protected using encryption, such as the Secure Socket Layer (SSL) protocol. Further, we take every measure to assure that the information provided to us is kept confidential accurate and up to date and kept only for so long as is necessary.
Disclosure of information we collect and process to outside parties
Your personal information may be passed to our associated organisations including, Plagiarism checker, the organisation who host and maintain our Learning Platform and Awarding Bodies. Your personal information may also be shared with your sponsor, where they have agreed to pay your fees.
We do not sell or rent the lists of our customers or their personal information to third parties. Your information may be shared with our trusted partners for allowing us to carryout statistical analysis send you email, arrange for deliveries and customer support.
You agree and express your consent to collect and use of your personal information while you submit your application through our website or when signing and submitting a paper application form. The information includes sensitive personal data such as on your health. You also agree and express your consent to transfer your information to countries or jurisdictions which do not provide the same level of data protection as the UK, including India, and your home country, or to affiliated partners, outside of the UK, if necessary for the above purposes. We will bind a contract if required and necessary to ensure the protection of your information.
Changes to this statement
We reserve the right to amend this privacy statement and will occasionally update this privacy statement to reflect customer feedback. You are encouraged to review this statement time to time to be informed of how we are protecting your information.
COMPLAINTS POLICY & PROCEDURE
We strive to provide quality in all its activities. If a student feels dissatisfied with some aspect of their dealings with the Centre, it is important that you entitled to complain and to make their concerns known to our staff members.
This guide serves to advise you on the appropriate procedure and to inform you about the process. It is intended to guide situations in which a student (or a group of students) feels that the service that they have received from the Centre is unsatisfactory. Resolving small problems or areas of concern as they arise will often prevent escalation of the problem which could prove difficult to solve. Students are encouraged to raise any issues of dissatisfaction at an early stage so that they can be dealt with efficiently. A student will not be disadvantaged as a result of making a complaint or raising a matter of concern, provided that it is made in good faith.
- No action may be taken in the case of complaints made anonymously.
- If a group of learners wishes to make the same complaint, we will require one student to be nominated as a point of contact and representative for all. Please note that you must ensure that you follow the correct procedure, and fulfil the requirements yourself if you wish the complaint to be considered appropriate by the college.
- Any vexatious or malicious complaints received will be subject to disciplinary action.
Special note: Academic Appeal Procedures
Complaints and appeals relating to Academic Appeals shall not at any stage be considered under this Complaints Procedure. The Complaints Procedure shall not apply to cases in which a student wishes to appeal against an academic decision; in such instances, the student should follow the Appeals Procedure.
Handling of complaintsThe Centre aims to handle complaints in a way that:
- is fair and efficient
- treats complaints with appropriate seriousness, sympathy and confidentiality
- facilitates early resolution
- allows the Centre or a section to learn from the experience
If possible, a complaint should initially be addressed to the member of staff who is most directly concerned with the issue. To make sure that the complaint is put at a mutually convenient time, the student should try to arrange an appointment with this person. The student should expect a response either immediately, or to be posted (using standard mail or e-mail as appropriate) within ten (10) working days if the matter has to be referred or if the person concerned is absent.
We will be happy to deal with complaints raised on an informal basis, but if you are not able to approach the person who is directly responsible, or if student considers that the matter has not been satisfactorily resolved, the student should raise their complaint with the Academic Coordinator or the Director, who will then refer the complaint for action as appropriate.
A student should expect a response within 5 working days of receipt of the complaint, although this may take longer if further investigation is required.
When a complaint has been satisfactorily resolved by these means, it is good practice for this to be confirmed and thereby recorded by a brief exchange of correspondence or emails between the complainant and the person who has addressed the complaint.
We may pursue an informal complaint of a severe nature through the formal route. Such a decision will not be taken lightly, and the student's wishes will be taken into consideration.
If your complaint cannot be solved informally, or if the matter is considered particularly serious, you will be asked to fill in and sign the Complaints form. The submission of a Complaints Form or letter, and its date of receipt will represent the commencement of consideration under the Formal Complaints Procedure.
Your submission will be referred by the Director, for consideration, to an appropriate member of staff in the Centre. This member of a team will be asked to investigate your complaint and to advise the Director accordingly in writing of their response and any action proposed. You will then be notified of this outcome in writing, and of any action, you should take in relation to it.
If it is felt that your grounds for pursuing the complaint are not justified, you will be advised why, and it will be confirmed that the Centre has completed its investigation of your complaint, has provided its final decision on it and does not intend to take the matter any further.
However, if your reasons for pursuing a complaint are justified, you will be invited to a meeting for an investigation of your complaint. You will be informed of the outcome in writing, indicating that the Centre has completed its investigation of your complaint, has provided its final decision on it and does not intend to take the matter any further.
The Centre will make every endeavour to deal with your complaint quickly. If there is a delay because of the nature of your complaint, or due to staff availability, you will be kept informed of progress.
- You should receive an acknowledgement of any written submission within 5 working days of its receipt, provided that you have followed the guidelines.
- You will normally receive an initial written response to your written complaint within 10 days of its receipt, provided that you have followed the guidelines.
- You will typically receive a final response to your complaint within 28 days from receipt of a formal submission, provided that you have followed the guidelines; but if your complaint is complex, this timescale may be extended
WHEN MAKING A COMPLAINT YOUR RESPONSIBILITIES ARE:
- To state clearly the substance of your complaint;
- To indicate as clearly as you can the remedy that you seek;
- To follow the correct procedures as advised;
- To provide written statements on request;
- To attend any meeting about your complaint, when requested
If the learners remain dissatisfied what should be done?
School of Business London will make every endeavour to deal with your complaint quickly and efficiently. If the learners are dissatisfied with the internal complaints procedures of School of Business London, Learners have all the rights to contact the relevant awarding body (s) directly to resolve the issues effectively.Any formal complaints must be addresses to The Academic Director School of Business London 35 New Broad Street London, EC2M 1NH
School of Business London grants you a personal, non-transferable and non-exclusive right to use its materials, contents and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software.
PUBLIC LIABILITY EXCLUSIONS
We exclude liability for accidental: injury to any person, loss or damage to material (including personal) property, obstruction, trespass, nuisance or interference with any right of way, light, air, water or easement happening in connection withSchool of Business London Ltd. We exclude liability for damage or distress by reason of inaccuracy of data, loss of data, destruction of data without our authority, or the disclosure of data or access having been obtained to data without our authority.We exclude liability for wrongful arrest, false imprisonment, malicious prosecution, and associated defamation of or assault on any person arising out of theft or suspicion of theft at the premises of School of Business London) and its Affiliated Partners. We cannot be held responsible for any delay or failure to comply with our obligations if such delay or failure arises from any cause which is beyond our control. Examples of such causes include terrorist attacks and natural disasters.
Under this agreement, at any time, we shall be deemed to have waived neither our rights and remedies nor any default of yours. By the Contracts (Rights of Third Parties) Act 1999, no right/rights or remedy/remedies shall apply to any person who is not a party to this agreement.
If a court or competent authority deems any of these terms to be invalid, unlawful or unenforceable to any extent, such term/terms shall no longer form part of this agreement, though this will not affect the remaining conditions and you will continue to be bound by them.
To the best of our knowledge, all the information contained in this agreement is correct at the time of publication
JURISDICTION AND LITIGATION
This agreement is made subject to the laws of England and Wales. You agree that any dispute arising under a term of this agreement shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.