Here for You, Every Step of the Way
Studying online should never mean studying alone. Our specialist support team is on hand through live chat, tickets, email and phone — ready to help with everything from signing in and payments to support-period extensions — and to connect you with your personal tutor whenever you need academic guidance, so you can focus on learning.
Support You Can Actually Reach
Real, friendly advisors — not a maze of automated menus. Whatever you need, help is only ever a click or a call away.
Four Ways to Get in Touch
Pick whatever suits you — every channel reaches the same friendly, specialist support team.
What We Can Help You With
From your first day to your final certificate, our team is here for the practical side of studying — so nothing slows you down.
Support in Three Simple Steps
No hold music marathons or endless forms — just a quick, clear route to the help you need.
More Than a Help Desk
We see support as part of your learning — not an afterthought. Here's what you can always count on.
Get in Touch Today
Our support team is ready to help — reach us however you prefer.
SBTL · 60 Cannon Street, London EC4N 6NP
Learner Support FAQs
We aim to respond to every query within 24 hours. Live chat gives you answers in real time during opening hours, and urgent issues are always prioritised.
However suits you best — live chat and the support portal are built into MyLearnDirect, or you can email admission@sbusinesslondon.ac.uk, call +44 (0) 20 4519 0540, or request a callback.
Learner Support handles the practical side — access, payments, technical issues, support periods and admin. For academic help with your subject, we connect you to your dedicated personal tutor, who offers unlimited one-to-one sessions at no extra cost.
None at all. Full learner support — including unlimited tutor sessions — is included with every course, for the whole duration of your studies.
Study With People in Your Corner
Friendly, specialist support from enrolment to certificate — included with every course. Explore 500+ courses, or book a free 30-minute demo to see how it all works.