Level 5
Middle Level
Hospitality and Tourism
OTHM Level 5 Diploma In Tourism And Hospitality Management
£2,462.50
Hospitality and Tourism
Level-11
SCQF Level 11 International Professional Diploma in Business Management (Tourism and Hospitality Pathway)
The SCQF Level 11 International Professional Diploma in Business Management (Tourism and Hospitality Pathway)is designed for professionals and aspiring specialists who seek to develop advanced expertise in tourism management, hospitality operations, and customer experience. This course, awarded by ISDC and delivered by the School of Business and Technology London (SBTL), provides a flexible, fully online pathway for individuals looking to gain a postgraduate-level qualification in tourism and hospitality without interrupting their professional commitments.
This tourism and hospitality pathway focuses on developing advanced strategic and analytical capabilities relevant to contemporary service environments. The programme allows you to engage with a range of key tourism and hospitality concepts and practices, supporting a broader understanding of how organisations operate and compete in dynamic and customer-driven markets.
Designed to be completed within a maximum of one year, this programme combines core studies in strategic management and research with specialised tourism and hospitality modules. The qualification is approved, quality-assured, regulated, and awarded by Qualifications Scotland, the national awarding body for Scotland. Upon successful completion, you are awarded an SCQF Level 11 qualification, enabling progression into mid to senior-level roles in tourism and hospitality management, as well as opportunities for further academic advancement or leadership positions across a wide range of industries.
At a Glance
Who is it for?
Learners and working professionals who want to advance into senior roles in the tourism and hospitality industries, with a clear route into a Master's-level qualification.
Avg. Completion Time
12 Months
Support Period
14 Months
All-Inclusive Fees
Course fees cover all costs including assessment and registration.
Course Materials
Learning resources and study guides developed by approved tutors.
Elevate Grade
Comprehensive assessment feedback from your tutor to elevate your knowledge.
Personal Tutor Meeting
Schedule online personal tutor meetings whenever you want.
Flexible Learning
Study from anywhere at your own pace, 100% online.
Study Method
Study 100% online, at your own pace, from anywhere in the world.
Dedicated Tutor Support
Unlimited support from subject matter-expert tutors.
Dedicated Support Desk
Raise queries, request tutor support and ask for a callback.
Unlimited Live Classes
Schedule on-demand live online classes for each module.
Why study SCQF Level 11 International Professional Diploma in Business Management (Tourism and Hospitality Pathway)?
The SCQF Level 11 International Professional Diploma in Business Management (Tourism and Hospitality Pathway) provides a structured pathway for professionals who wish to gain a postgraduate-level qualification and advance their careers in tourism, hospitality, and service management without interrupting their professional commitments.
Upon completing this course, you will be able to:
- Apply advanced tourism and hospitality knowledge to address real-world organisational and service-related challenges.
- Analyse and interpret customer and market data to support effective business and service decisions.
- Evaluate and implement hospitality and tourism strategies to enhance organisational performance and customer experience.
- Apply concepts of service management, customer engagement, and operational practices within dynamic tourism and hospitality environments.
What is included in SCQF Level 11 International Professional Diploma in Business Management (Tourism and Hospitality Pathway)?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors, covering all key aspects of the syllabus.
Dedicated Tutor Support
Unlimited dedicated support from subject matter-expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the course.
All-Inclusive Fees
All assessment and registration fees are included in the course fee. No hidden costs.
24-Hour Portal Access
24-hour access to the MyLearnDirect online learning portal for studying at your convenience.
14-Month Support Period
Full access for 14 months from enrolment.
Who is it for?
The course is ideal for professionals who want to understand the principles and frameworks behind effective coaching and mentoring. This course provides the knowledge needed to guide, support, and develop others with confidence.
Course Benefits
By completing this course, you will be able to:
- Apply advanced tourism and hospitality knowledge to solve real-world organisational and service-related challenges.
- Analyse and interpret customer and market data to support effective business and service decisions.
- Evaluate and implement tourism and hospitality strategies to enhance organisational performance and customer experience.
- Apply service management, customer engagement, and operational techniques in complex and dynamic tourism and hospitality environments.
- Integrate modern technologies, including Artificial Intelligence, into service analysis and decision-making processes.
Why Choose ISDC Qualifications at SBTL?
Every ISDC qualification goes through a thorough approval process and is subsequently approved, quality-assured, regulated, and awarded by Qualifications Scotland, so learners can be confident their award carries the status of a nationally regulated UK qualification.
ISDC qualifications sit within the Scottish Credit and Qualifications Framework (SCQF), giving learners transferable credit that's comparable across countries and institutions, and a defined route into degree study at universities internationally.
Key reasons to choose ISDC Qualifications:
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UK-Regulated Awards — Awarded by Qualifications Scotland, a statutory body set up through an Act of Parliament.
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SCQF-Mapped — Credit is benchmarked against a nationally recognised framework, so it's comparable across countries and institutions.
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University Progression — Many international universities accept these qualifications for advanced entry and/or credit transfer at undergraduate and postgraduate level.
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Customised Pathways — Bespoke qualifications developed by ISDC and signed off through a rigorous quality assurance process.
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Globally Recognised — Qualifications Scotland's international standing means these awards are accepted by universities and institutions worldwide.
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WES Recognised — Recognition by World Education Services (WES) supports international credit transfer and graduate mobility.
Pathways & Progression
Academic Pathway
Master of Business Administration (MBA)
- Progress to postgraduate degree entry
- Credit transfer toward an MBA or equivalent postgraduate qualification at ISDC partner universities
- Structured route from professional diploma to Master's-level study
Professional Recognition
Qualifications Scotland Pathway Qualification
- Delivered in partnership with Qualifications Scotland (SQA)
- Structured route from Foundation to Postgraduate level
- Credits carry forward as you progress through the programme
Career Growth
Career Pathways
- Tourism Operations Manager
- Hospitality Business Development Manager
- A pathway into senior tourism and hospitality leadership roles, with a route toward an MBA and executive-level positions
Industry Recognition
Globally Aligned Standard
- Mapped to the Scottish Credit & Qualifications Framework (SCQF), equivalent to RQF Level 7
- Direct progression to partner universities in the UK and abroad
- Recognised standard employers and institutions can benchmark against
Career Paths
Tourism Operations Manager
Senior-Level Operational Role
Oversee tourism service delivery, strategic planning, and operational performance
Hospitality Business Development Manager
Senior-Level Growth Role
Lead new business initiatives and strategic partnerships within the hospitality sector
Destination Marketing Manager
Senior-Level Marketing Role
Lead strategic marketing and brand positioning for tourism destinations and experiences
Entry Requirements
We believe in providing accessible professional development. To ensure you can engage effectively with the course materials, the following entry guidelines apply:
- Professional Experience: While not mandatory, having at least one year of professional work experience is ideal. This course is best suited for those currently in, or aspiring to, supervisory or management roles.
- Academic Background: There are no formal prior qualification requirements. Our courses are open to individuals from any sector aiming to gain practical, transferable skills.
- English Language Proficiency: You should have a good command of the English language to effectively engage with the study guides and complete the 40-minute timed assessments.
- Technical Access: As the course is 100% online, you must have access to a computer and a stable internet connection to use the MyLearnDirect platform.
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Age Requirement
Be 18 years of age or older.
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Prior Qualification & Experience
An undergraduate degree from any recognised university, or a Level 6 RQF qualification (Ofqual-regulated) / SCQF Level 9 or 10 programme. Mature learners with relevant work experience, or those with equivalent prior learning, may also be eligible under our Recognition of Prior Learning (RPL) Arrangements.
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Course Capability
Possess the ability to complete the Level 11 course.
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English Language
The course is offered in English. You must possess considerable competency in English.
Assessment
For each module you study, you will complete a written assignment of 2,500–3,000 words and submit it online via your learning portal. Your submitted assignments will be assessed by a dedicated tutor who will provide feedback to support your progress.
Written Assignment
Per Module
2,500–3,000 Words
Per assignment
Online Submission
Via MyLearnDirect
Tutor Assessed
Expert assessment
Syllabus
This certification is structured into 3 focused units, each building upon the last to develop a comprehensive understanding of coaching and mentoring theories.
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Click on each unit below to read a summary of the learning outcomes.
1
Business Integration
200 TQT
20 Credits
Develops a holistic understanding of how key business functions work together to support organisational goals and performance.
2
Strategic Management and Leadership
200 TQT
20 Credits
Focuses on building leadership capabilities and strategic thinking to drive business success in competitive environments.
3
Research Methodologies
200 TQT
20 Credits
Introduces essential research skills, including data collection, analysis, and application for informed decision-making.
4
Sustainable International Tourism Development
150 TQT
15 Credits
Explores the principles of sustainable tourism, focusing on responsible development, environmental impact, and long-term value creation within global tourism contexts.
5
Strategic Management & Marketing in Tourism and Hospitality
150 TQT
15 Credits
Examines strategic approaches to managing and marketing tourism and hospitality organisations, with an emphasis on competitiveness, positioning, and customer engagement.
6
Technology in Tourism and Hospitality
150 TQT
15 Credits
Focuses on the role of digital technologies in transforming tourism and hospitality services, operations, and customer experiences.
7
Trends and Issues in the Global Tourism Industry
150 TQT
15 Credits
Provides insight into current trends, challenges, and developments shaping the global tourism sector, supporting informed analysis and strategic response.
Study Mode
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.
Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.
What's included in our online learning?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors which cover all the key aspects of the syllabus.
Tutor Support
Dedicated support from expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support, and encouragement.
Dedicated Support Desk Portal
You can raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the programme.
Quality Learning Resources
Quality learning resources developed by expert tutors, which include learning pathway materials, lecture notes, study guides, case studies, etc., enabling you to apply your knowledge.
Assessment Resources
We offer comprehensive assessment resources and assessment guidelines to support you through each module.
Resources & Support
We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.
Induction
Online and flexible learning induction to help you settle in and prepare for your online studies.
Tutor Support
Dedicated support from expert tutors throughout the duration of your course.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Knowledge
Your tutors will provide formative assessment feedback for each module, helping you improve throughout the course.
Quality Learning Resources
Learning pathway materials, lecture notes, study guides, case studies and more.
Assessment Resources
Comprehensive assessment resources and assessment guidelines provided.
Study Guides
Structured study guides for every unit, keeping you on track and strengthening your understanding as you progress.
Why should I choose SBTL?
We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.
You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.
How does online learning work at SBTL?
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.
You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.
How will I get tutor support and other guidance?
You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.
- Constructive formative feedback on every assignment to help you improve
- Guidance on the proposed structure of your work
- Regular discussion of your assignment progress throughout the course
- Guidance on presentation — title page, contents, pagination, footnotes and Harvard referencing
What are the payment methods?
The fee can be paid in either of the following methods:
Debit Card/Credit Card
PayPal
Bank Transfer
Do you offer a monthly payment plan?
Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.
Can I interchange the units?
As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.
If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.
What are the steps I need to follow once I decide to join you?
1
Select your course — choose the course you want to pursue, making sure you meet the entry requirements.
2
Enrol — submit your order application via our website or by emailing admission@sbusinesslondon.ac.uk, then pay online or by bank transfer, as a single payment or in monthly instalments.
3
Get portal access — once payment and a compliance check (ID and eligibility) are complete, you'll receive your MyLearnDirect login, usually within 48 hours.
4
Induction — a comprehensive online induction helps you settle in and prepare for your studies.
5
Dedicated tutor — your allocated tutor and our academic support team assess your work and provide formative feedback before final submission.
6
Assessment — marks and grades are published via MyLearnDirect once your final submission is made.
7
Certification — receive your accredited certificate on successful completion, ready to progress your career or enrol on your next course with us.
What does the allocated tutor provide to me?
- Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
- Our tutors don't just provide academic support; throughout your learning journey, they strive to build confidence, foster aspiration, and encourage a love for learning
- Offer constructive formative feedback on your assignments, which can help you to improve your assignments.
- Offer guidance on the proposed structure.
- Discuss the progress of your assignments with you during the course.
- Provide guidance on presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.
Can I choose any course from ISDC partner universities?
ISDC provides flexible progression pathways through its network of international partner universities. Students can explore a variety of degree options that align with their chosen field of study, with opportunities to progress into the final year(s) of relevant undergraduate programmes. These pathways are designed to ensure both flexibility and academic consistency, supporting a smooth transition into higher education.
Additionally, our academic team is available to guide students in selecting progression options that best match their individual goals and interests.
Does my course have any deadline?
It is a purely online course that allows you to complete your learning at your own pace. You are required to complete the course within 12 months, and if additional time is needed, you should inform the admissions advisor during enrolment.
Is the course fee all-inclusive? Are there any hidden fees?
Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.
Additional fees apply only in specific optional or performance-based situations:
- Resubmission fees: if a submission is referred and you need a further attempt.
- Additional formative review: if you request more than the one review included per module.
- Extension fees: if you need more time beyond your standard support period. Awarding body fees may also apply.
- Printed certificate and shipping: if you request an optional printed certificate where the awarding body offers one, and its delivery. Digital certificates are included.
- Course change: if you ask to change to a different course after enrolling.
The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.
Is there a fee for shipping my certificate?
Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:
- Within the UK: £10
- Outside the UK: £50
Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.
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Senior Level
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