Level 5
Middle Level
Hospitality and Tourism
OTHM Level 5 Diploma In Tourism And Hospitality Management
£2,462.50
Hospitality and Tourism
Level-5
OTHM Level 5 Extended Diploma in Tourism and Hospitality Management
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is the combination of Level 4 and Level 5 Diplomas.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management provides learners with a solid foundation for a career in the tourism and hospitality industry. This course is designed to ensure that each learner is well-prepared for the professional environment: a knowledgeable, independent thinker with an understanding of key principles and practices within tourism and hospitality, capable of adapting to diverse contexts.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management aims to provide you with a specialist programme of study that provides a depth of knowledge and understanding of key aspects within the tourism and hospitality sector. This course is designed for people who wish to deepen their knowledge and obtain a recognised qualification in tourism and hospitality.
The course offers a blend of theoretical and practical content, covering essential topics such as academic and research skills, the tourism and hospitality business environment, industry development, services marketing, consumer behaviour, sustainability in tourism and hospitality, and event management. You will gain insights into the tourism and hospitality sector dynamics, laying a solid foundation for further study and career development.
The course introduces you to relevant tourism and hospitality subject-specific areas that lay the foundations for learning by combining theoretical knowledge and practical application. It provides an overview of various topics related to knowledge and skills in the areas of academic and research skills, the tourism and hospitality business environment, the development of the tourism and hospitality industry, services marketing, consumer behaviour, sustainability in tourism and hospitality, and event management.
The successful completion of this course equips you with the underpinning knowledge and skills required to succeed in employment or further studies.
At a Glance
Who is it for?
Individuals working in or entering the hospitality and tourism sector who want to build in-depth knowledge and practical skills.
Avg. Completion Time
16-18 Months, studying at your own flexible pace.
Support Period
24 Months full access to the course and support.
All-Inclusive Fees
Course fees cover all costs including assessment and registration.
Course Materials
Learning resources and study guides developed by approved tutors.
Elevate Grade
Comprehensive assessment feedback from your tutor to elevate your knowledge.
Personal Tutor Meeting
Schedule online personal tutor meetings whenever you want.
Flexible Learning
Study from anywhere at your own pace, 100% online.
Study Method
Study 100% online, at your own pace, from anywhere in the world.
Dedicated Tutor Support
Unlimited support from subject matter-expert tutors.
Dedicated Support Desk
Raise queries, request tutor support and ask for a callback.
Unlimited Live Classes
Schedule on-demand live online classes for each module.
Why study OTHM Level 5 Extended Diploma in Tourism and Hospitality Management?
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management allows you to specialise and progress in relevant subject areas. This course develops and enhances your skills in customer relationship management, digital marketing management, human resources management, accounting, and operations management, as well as becoming aware of current trends and issues in the tourism and hospitality industry. Successful completion of this qualification will allow you to work in a variety of roles within tourism and hospitality management and to progress to further study.
Upon completing this course, you will be able to:
- Gain a recognised qualification from an internationally recognised awarding organisation.
- Develop new skills and knowledge that can be immediately applied.
- Prepare for higher-level positions in management through personal and professional develop as a leader who thrives in complex and globally diverse environments.
- Progress to a wide range of academic progressions, including progression to relevant OTHM Level 6 Diploma in Tourism and Hospitality Management.
- Gain direct entry into the final year of a three-year UK Bachelor’s degree.
What is included in OTHM Level 5 Extended Diploma in Tourism and Hospitality Management?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors, covering all key aspects of the syllabus.
Dedicated Tutor Support
Unlimited dedicated support from subject matter-expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the course.
All-Inclusive Fees
All assessment and registration fees are included in the course fee. No hidden costs.
24-Hour Portal Access
24-hour access to the MyLearnDirect online learning portal for studying at your convenience.
24-Month Support Period
Full access for 24 months from enrolment.
Who is it for?
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is designed for individuals working within, or looking to enter, the hospitality and tourism industry who want to build a broad and in-depth understanding of operations management, guest experience, and destination development.
- Hospitality and tourism supervisors seeking a comprehensive, recognised qualification to formalise their skills.
- Individuals working towards a career in hotel, travel, or tourism management.
- Employees identified for progression into departmental or operations management roles.
- Career changers looking for a structured, in-depth entry route into hospitality and tourism management.
Course Benefits
By completing this certification course, you will be able to:
- Understand the concept and purpose of academic research and writing.
- Know about the nature and role of public sector organisations in the tourism and hospitality industry.
- Comprehend the principles of services marketing in the tourism and hospitality industry.
- Understand sustainability and the sustainable development concept.
- Apprehend the different types of events that are linked to the tourism and hospitality industry.
- Understand the main factors affecting the development of the tourism and hospitality industry.
- Develop the ability to apply the digital marketing mix and to explain the role and function of digital marketing within tourism and hospitality organisations.
- Understand operations management within the tourism and hospitality industry.
- Know about how effective operations management can benefit tourism and hospitality businesses.
- Understand the fundamental principles of financial accounting and financial management in the tourism and hospitality industry and how to prepare, interpret and adjust financial statements alongside the preparation of budgets.
- Comprehend the purpose and objectives of human resource management.
- Gain in-depth knowledge of managing customer relations and customer service in tourism and hospitality.
- Understand contemporary issues influencing the development of the tourism and hospitality industry.
Why Choose OTHM Qualifications at SBTL?
OTHM is a UK awarding organisation approved and regulated by Ofqual, and it holds full membership of the Federation of Awarding Bodies (FAB). Through a network of delivery centres spanning multiple countries, OTHM provides internationally recognised qualifications across a wide spread of professional and vocational fields. Through its academic partnerships in the UK and abroad, OTHM helps graduates boost their career prospects and move on to degree and Master's top-up study at universities around the world.
Key reasons to choose OTHM Qualifications:
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Ofqual Regulated — As a qualification regulated by Ofqual, OTHM awards are held to the highest national standards set for England.
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FAB Member — Membership of the Federation of Awarding Bodies reflects OTHM's ongoing commitment to quality and credibility within vocational education.
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University Progression — Graduates can use OTHM qualifications to gain entry onto degree and Master's top-up courses at universities internationally.
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Globally Recognised — A network of academic partnerships across the UK and overseas means OTHM qualifications hold weight with employers and institutions alike.
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Broad Subject Coverage — Programmes span areas such as Business Management, Health and Social Care, HR, IT, Logistics, Project Management, and Strategic Leadership.
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Rigorous Quality Standards — Every qualification is built and awarded to consistently high standards of integrity and academic rigour.
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WES Recognised — Recognition by World Education Services (WES) supports international credit transfer and graduate mobility.
Pathways & Progression
Academic Pathway
Progress to Level 6
- OTHM Level 6 Diploma in Tourism and Hospitality Management
- Direct progression on successful completion
Professional Recognition
Ofqual-regulated UK qualification.
- RQF-aligned recognised internationally.
- Progression opportunities to UK and international university top-up degrees.
- Supports career and academic advancement.
Career Growth
Career Pathways
- Operations Manager
- Tourism Development Manager
- Builds a foundation for progression into senior management roles within hospitality and tourism.
Industry Recognition
Professional Certification
- Ofqual-regulated RQF Level 5 qualification
- Awarded by OTHM
- Valued by employers across the UK and internationally
Career Paths
Operations Manager
Middle-Level Hospitality Role
Manages daily operations across departments to ensure service quality and efficiency.
Tourism Development Manager
Middle-Level Hospitality Role
Plans and promotes tourism initiatives to drive destination growth.
Guest Experience Manager
Middle-Level Hospitality Role
Leads strategies to enhance guest satisfaction and service standards.
Entry Requirements
To enrol in the OTHM Level 5 Extended Diploma in Tourism and Hospitality Management, learners must meet the following entry requirements.
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Age Requirement
Be 18 years of age and over.
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Prior Qualification & Experience
A previous Level 4 qualification or relevant management experience is required.
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Course Capability
Possess the ability to complete the Level 5 course.
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English Language
The course is offered in English. You must possess considerable competency in English.
Assessment
For each module you study, you will complete a written assignment of approximately 1,000-1,500 words and submit it online via your MyLearnDirect learning portal. The guideline word count for units within this qualification varies depending on the size and content of the unit, thus we kindly ask you to refer to your assessment brief and guidelines for each unit.
Written Assignment
Per Module
1,000–1,500 Words
Per assignment
Online Submission
Via MyLearnDirect
Tutor Assessed
Expert assessment
Syllabus
Learners must complete all 12 units, which are all mandatory. The qualification totals 240 credits and 2400 hours of Total Qualification Time, with a recommended minimum of 1200 Guided Learning Hours. There are no optional units. The 12 units are the six Level 4 units (120 credits) and the six Level 5 units (120 credits).
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Click on each unit below to read a summary of the learning outcomes.
1
A/650/1159
Business Environment for Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
This unit aims to provide learners with an understanding of the roles and characteristics of public and private sector organisations within the tourism and hospitality industry and the challenges they may face. Additionally, learners will explore the fundamental factors that affect how a tourism and hospitality organisation operates within the context of its internal and external business environment.
Learning Outcomes:
- Know about the nature and role of public sector organisations in the tourism and hospitality industry.
- Know about the nature and role of private sector organisations in the tourism and hospitality industry.
- Be able to analyse the internal environment in which tourism and hospitality businesses operate.
- Be able to analyse the external environment in which tourism and hospitality businesses operate.
2
T/650/1157
Services Marketing in Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
The aim of this unit is to introduce learners to the role of services marketing techniques in the context of customer service within the tourism and hospitality industry. Learners will also be introduced to the principles of consumer behaviour and the marketing mix.
Learning Outcomes:
- Understand the principles of services marketing in the tourism and hospitality industry.
- Know about the components of the marketing mix.
- Know about the principles of consumer behaviour in the tourism and hospitality industry.
- Understand the nature and importance of customer service in the tourism and hospitality industry.
3
Y/650/1158
Sustainability in Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
The aim of this unit is to develop learners’ understanding of the principles of sustainability that are important for those working in a managerial role in the tourism and hospitality industry. The unit introduces the concept of sustainability and sustainable development and contextualises it for different types of business and destinations in the tourism and hospitality industry.
Learning Outcomes:
- Understand sustainability and the sustainable development concept.
- Understand the impacts of the tourism and hospitality industry on destinations.
- Understand the principles of sustainable tourism.
- Understand sustainability initiatives in tourism and hospitality businesses.
4
H/650/1160
Events Management
200 TQT
20 Credits
Unit Aim
The aim of this unit is to enable learners to understand the different types of events that are linked to the tourism and hospitality industry. Learners will develop their understanding of the Meetings, Incentives, Conferences & Exhibitions (MICE) sector as well as knowledge of the impacts that events can have in tourism destinations.
Learning Outcomes:
- Understand different types of events.
- Understand the different types of events that take place within the tourism and hospitality industry.
- Understand the characteristics of the Meetings, Incentives, Conferences & Exhibitions (MICE) sector.
- Understand the impact that events can have on tourism destinations.
5
J/650/1161
The Development of the Tourism and Hospitality Industry
200 TQT
20 Credits
Unit Aim
The aim of this unit is to provide learners with an understanding of the main factors influencing the development of the tourism and hospitality industry. Learners will develop the ability to analyse the factors affecting demand within the industry as well as knowledge of the relationships between businesses in the tourism and hospitality industry.
Learning Outcomes:
- Understand the main factors affecting the development of the tourism and hospitality industry.
- Know about the factors affecting consumer demand within the tourism and hospitality industry.
- Understand the roles and functions of organisations within the tourism and hospitality industry.
- Understand the roles, functions and actions of destination management organisations.
6
K/650/1162
Digital Marketing Management for Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
The aim of this unit is to provide learners with a critical understanding of the management of marketing, and the importance of digital marketing for the tourism and hospitality industries. Learners will develop the ability to apply the digital marketing mix and to explain the role and function of digital marketing within tourism and hospitality organisations.
Learning Outcomes:
- Understand the principles of digital marketing management.
- Know about the role and function of digital marketing management in tourism and hospitality businesses.
- Understand the digital marketing environment for tourism and hospitality.
- Be able to conduct market research in the digital environment for the tourism and hospitality industry.
7
J/650/1206
Operations Management
200 TQT
200 Credits
Unit Aim
The aim of this unit is to provide learners with an understanding of operations management within the tourism and hospitality industry. There is a specific focus on the systems, processes, project and quality management skills associated with this function. Learners will develop the ability to apply operations management knowledge to tourism and hospitality businesses and have an in-depth appreciation of the value of the operations function.
Learning Outcomes:
- Know about the ways in which effective operations management can benefit tourism and hospitality businesses.
- Understand processes, systems and planning methods used in operations management.
- Understand the role of operations management in tourism and hospitality.
- Understand the principles of visitor attraction management in the tourism industry.
8
K/650/1207
Management Accounting
200 TQT
20 Credits
Unit Aim
Having an effective finance and accounting function will not only help secure the financial strength of a business but will also support managers to develop and implement a business strategy. The aim of this unit is to provide learners with an understanding of the fundamental principles of financial accounting and financial management in the tourism and hospitality industry and how to prepare, interpret and adjust financial statements alongside the preparation of budgets. This unit should be studied within the contexts of local, national and international legal frameworks and good practice relating to finance and accounting.
Learning Outcomes:
- Know about the context and purpose of finance and accounting in the tourism and hospitality industry.
- Be able to prepare financial statements for different types of businesses.
- Be able to interpret financial statements.
- Understand how a tourism or hospitality business could manage its working capital and revenue management.
9
H/650/1151
Management of Human Resources
200 TQT
20 Credits
Unit Aim
The ability to attract, develop and retain talented employees is a key factor in a business’s success. Human resource management has its focus on supporting and enhancing business success and performance through its strategic vision and operational functions. The aim of this unit is to introduce learners to the key human resource management principles and concepts so they can support a sustainable approach to people management through an understanding of the purpose and scope of the human resource management function.
Learning Outcomes:
- Understand the purpose and objectives of human resource management.
- Understand the functions of human resource management.
- Understand how internal and external factors impact the human resource management function.
- Understand modern development in human resource management function in a business.
10
L/650/1208
Tourism and Hospitality Customer Relationship Management
200 TQT
20 Credits
Unit Aim
This unit will provide in-depth knowledge of how to manage customer relations and customer service in the tourism and hospitality industry. The unit will be appropriate for supervisory and management staff to enable them to support their staff in providing excellent customer service in the workplace.
Learning Outcomes:
- Know about customer relationship management in the tourism and hospitality industry.
- Understand the nature of customer decision making.
- Understand the importance of teamwork in the context of managing customer relations.
- Understand how to effectively monitor and communicate levels of customer service.
11
M/650/1209
Contemporary Issues in Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
The aim of this unit is to develop learners’ skills in understanding issues and trends affecting tourism and hospitality organisations. They will also develop an understanding of how the industry responds to change and the impact of trends and issues that drive change.
Learning Outcomes:
- Understand contemporary issues that are influencing the development of the tourism and hospitality industry.
- Understand the impacts of contemporary issues on the tourism and hospitality industry.
- Understand the impact of current trends on the development of the tourism and hospitality industry.
- Understand the impacts of change on the tourism and hospitality industry.
Study Mode
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.
Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.
What's included in our online learning?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors which cover all the key aspects of the syllabus.
Tutor Support
Dedicated support from expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support, and encouragement.
Dedicated Support Desk Portal
You can raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the programme.
Quality Learning Resources
Quality learning resources developed by expert tutors, which include learning pathway materials, lecture notes, study guides, case studies, etc., enabling you to apply your knowledge.
Assessment Resources
We offer comprehensive assessment resources and assessment guidelines to support you through each module.
Resources & Support
We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.
Induction
Online and flexible learning induction to help you settle in and prepare for your online studies.
Tutor Support
Dedicated support from expert tutors throughout the duration of your course.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Knowledge
Your tutors will provide formative assessment feedback for each module, helping you improve throughout the course.
Quality Learning Resources
Learning pathway materials, lecture notes, study guides, case studies and more.
Assessment Resources
Comprehensive assessment resources and assessment guidelines provided.
Study Guides
Structured study guides for every unit, keeping you on track and strengthening your understanding as you progress.
Why should I choose SBTL?
We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.
You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.
How does online learning work at SBTL?
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.
You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.
How will I get tutor support and other guidance?
You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.
- Constructive formative feedback on every assignment to help you improve
- Guidance on the proposed structure of your work
- Regular discussion of your assignment progress throughout the course
- Guidance on presentation — title page, contents, pagination, footnotes and Harvard referencing
What are the payment methods?
The fee can be paid in either of the following methods:
Debit Card/Credit Card
PayPal
Bank Transfer
Do you offer a monthly payment plan?
Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.
Can I interchange the units?
As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.
If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.
What are the steps I need to follow once I decide to join you?
1
Select your course — choose the course you want to pursue, making sure you meet the entry requirements.
2
Enrol — submit your order application via our website or by emailing admission@sbusinesslondon.ac.uk, then pay online or by bank transfer, as a single payment or in monthly instalments.
3
Get portal access — once payment and a compliance check (ID and eligibility) are complete, you'll receive your MyLearnDirect login, usually within 48 hours.
4
Induction — a comprehensive online induction helps you settle in and prepare for your studies.
5
Dedicated tutor — your allocated tutor and our academic support team assess your work and provide formative feedback before final submission.
6
Assessment — marks and grades are published via MyLearnDirect once your final submission is made.
7
Certification — receive your accredited certificate on successful completion, ready to progress your career or enrol on your next course with us.
What does the allocated tutor provide to me?
- Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
- Our tutors don't just provide academic support; throughout your learning journey, they strive to build confidence, foster aspiration, and encourage a love for learning
- Offer constructive formative feedback on your assignments, which can help you to improve your assignments.
- Offer guidance on the proposed structure.
- Discuss the progress of your assignments with you during the course.
- Provide guidance on presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.
Are OTHM courses accredited?
OTHM qualifications are Ofqual-regulated which combine academic credibility and international progression opportunities. OTHM is a UK-based Awarding Organisation and a full member of the Federation of Awarding Bodies (FAB), reflecting its established role within the UK vocational education sector.
OTHM qualifications can provide opportunities for progression to degree and Master's top-up programmes at universities in the UK and overseas, subject to the requirements of the receiving institution and the specific qualification. OTHM also offers qualifications across areas including Business Management, Health and Social Care, Human Resource Management, Information Technology, Logistics, Project Management and Strategic Management and Leadership.
Does my course have any deadlines?
It is a purely online course that allows you to complete the learning at your own pace. You are required to complete your course within the support duration specified for each course. You should inform the admissions advisor during enrolment if you need additional time. The course duration varies for each course depending on the credit requirement. Please see the duration below:
- Courses with 60 credits – 10 months
- Courses with 120 credits – 12 months
- Courses with 240 credits – 18 months
Is the course fee all-inclusive? Are there any hidden fees?
Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.
Additional fees apply only in specific optional or performance-based situations:
- Resubmission fees: if a submission is referred and you need a further attempt.
- Additional formative review: if you request more than the one review included per module.
- Extension fees: if you need more time beyond your standard support period. Awarding body fees may also apply.
- Printed certificate and shipping: if you request an optional printed certificate where the awarding body offers one, and its delivery. Digital certificates are included.
- Course change: if you ask to change to a different course after enrolling.
The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.
Is there a fee for shipping my certificate?
Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:
- Within the UK: £10
- Outside the UK: £50
Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.
Related Courses
Level 4
Junior Level
Hospitality and Tourism
OTHM Level 4 Diploma in Tourism and Hospitality Management
£2,462.50
Level 6
Senior Level
Hospitality and Tourism
OTHM Level 6 Diploma in Tourism and Hospitality Management
£2,487.50