The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is the combination of Level 4 and Level 5 Diplomas.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management provides learners with a solid foundation for a career in the tourism and hospitality industry. This course is designed to ensure that each learner is well-prepared for the professional environment: a knowledgeable, independent thinker with an understanding of key principles and practices within tourism and hospitality, capable of adapting to diverse contexts.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management aims to provide you with a specialist programme of study that provides a depth of knowledge and understanding of key aspects within the tourism and hospitality sector. This course is designed for people who wish to deepen their knowledge and obtain a recognised qualification in tourism and hospitality.
The course offers a blend of theoretical and practical content, covering essential topics such as academic and research skills, the tourism and hospitality business environment, industry development, services marketing, consumer behaviour, sustainability in tourism and hospitality, and event management. You will gain insights into the tourism and hospitality sector dynamics, laying a solid foundation for further study and career development.
The course introduces you to relevant tourism and hospitality subject-specific areas that lay the foundations for learning by combining theoretical knowledge and practical application. It provides an overview of various topics related to knowledge and skills in the areas of academic and research skills, the tourism and hospitality business environment, the development of the tourism and hospitality industry, services marketing, consumer behaviour, sustainability in tourism and hospitality, and event management.
The successful completion of this course equips you with the underpinning knowledge and skills required to succeed in employment or further studies.
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is designed for individuals aspiring to advance to higher-level roles or continue their academic journey in the tourism and hospitality industry.
Course fees cover all costs.
Learning resources and study guides developed by approved tutors.
12 – 14 Months
You will receive comprehensive assessment feedback from your tutor that will help you elevate your knowledge
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement.
Study from anywhere at your own pace, 100% online.
18 Months
Choose online or blended study mode, depending on what works best for you.
Unlimited support from subject matter-expert tutors.
You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance
If you choose blended learning, you can schedule live online classes for each module at your convenience
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is designed for individuals aspiring to advance to higher-level roles or continue their academic journey in the tourism and hospitality industry.
Study from anywhere at your own pace, 100% online.
12 – 14 Months
Course fees cover all costs.
Unlimited support from subject matter-expert tutors.
Choose online or blended study mode, depending on what works best for you.
You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance
You will receive comprehensive assessment feedback from your tutor that will help you elevate your knowledge
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management allows you to specialise and progress in relevant subject areas. This course develops and enhances your skills in customer relationship management, digital marketing management, human resources management, accounting, and operations management, as well as becoming aware of current trends and issues in the tourism and hospitality industry. Successful completion of this qualification will allow you to work in a variety of roles within tourism and hospitality management and to progress to further study.
Upon completing this course, you will be able to:
The OTHM Level 5 Extended Diploma in Tourism and Hospitality Management is designed for individuals working within, or looking to enter, the hospitality and tourism industry who want to build a broad and in-depth understanding of operations management, guest experience, and destination development.
By completing this certification course, you will be able to:
OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes.
OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management.
To enrol in the OTHM Level 5 Extended Diploma In Tourism And Hospitality Management, learners must:
The course is offered in the medium of English language. So, you must possess considerable competency in English.
Our friendly admissions advisors will provide the best advice, considering your needs and goals, and they are happy to review your case on an individual basis.
For each module you study, you will complete a written assignment of 2,000–2,500 words and submit it online via your MyLearnDirect learning portal. Your submitted assignments will be assessed by a dedicated tutor who will provide feedback to support your progress.
This course consists of 12 mandatory units for a combined total of 240 credits.
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Learners are not allowed to make any request to interchange unit(s) once enrolment is complete.
Reference No : A/650/1159
Credit : 20 || TQT : 200
Unit Aims
This unit aims to provide learners with an understanding of the roles and characteristics of public and private sector organisations within the tourism and hospitality industry and the challenges they may face. Additionally, learners will explore the fundamental factors that affect how a tourism and hospitality organisation operates within the context of its internal and external business environment.
Reference No : H/650/1099
Credit : 20 || TQT : 200
Unit Aims
Engaging in academic research and writing will help students to interpret and evaluate sources of information and evidence before becoming involved in the production of evidence based, logical, arguments. The aim of this unit is, therefore, to support the exploration of key topics which form part of the academic research and writing process so that learners will be able to achieve greater success and recognition in their studies.
Reference No : H/650/1151
Credit : 20 || TQT : 200
Unit Aims
The ability to attract, develop and retain talented employees is a key factor in business’s success. Human resource management has its focus on supporting and enhancing business success and performance through its strategic vision and operational functions. The aim of this unit is to introduce learners to the key human resource management principles and concepts so they can support a sustainable approach to people management through an understanding of the purpose and scope of the human resource management function.
Reference No : H/650/1160
Credit : 20 || TQT : 200
Unit Aims
The aim of this unit is to enable learners to understand the different types of events that are linked to the tourism and hospitality industry. Learners will develop their understanding of the Meetings, Incentives, Conferences & Exhibitions (MICE) sector as well as knowledge of the impacts that events can have in tourism destinations.
Reference No : J/650/1161
Credit : 20 || TQT : 200
Unit Aims
The aim of this unit is to provide learners with an understanding of the main factors influencing the development of the tourism and hospitality industry. Learners will develop the ability to analyse the factors affecting demand within the industry as well as knowledge of the relationships between businesses in the tourism and hospitality industry.
Reference No : J/650/1206
Credit : 20 || TQT : 200
Unit Aims
The aim of this unit is to provide learners with an understanding of operations management within the tourism and hospitality industry. There is a specific focus on the systems, processes, project and quality management skills associated with this function. Learners will develop the ability to apply operations management knowledge to tourism and hospitality businesses and have an in-depth appreciation of the value of the operations function.
Reference No : K/650/1162
Credit : 20 || TQT : 200
Unit Aims
The aim of this unit is to provide learners with a critical understanding of the management of marketing, and the importance of digital marketing for the tourism and hospitality industries. Learners will develop the ability to apply the digital marketing mix and to explain the role and function of digital marketing within tourism and hospitality organisations.
Reference No : K/650/1207
Credit : 20 || TQT : 200
Unit Aims
Having an effective finance and accounting function will not only help secure the financial strength of a business but will also support managers to develop and implement a business strategy. The aim of this unit is to provide learners with an understanding of the fundamental principles of financial accounting and financial management in the tourism and hospitality industry and how to prepare, interpret and adjust financial statements alongside the preparation of budgets.
This unit should be studied within the contexts of local, national and international legal frameworks and good practice relating to finance and accounting.
Reference No : L/650/1208
Credit : 20 || TQT : 200
Unit Aims
This unit will provide in-depth knowledge of how to manage customer relations and customer service in the tourism and hospitality industry.
The unit will be appropriate for supervisory and management staff to enable them to support their staff in providing excellent customer service in the workplace.
Reference No : M/650/1209
Credit : 20 || TQT : 200
Unit Aims
The aim of this unit is to develop learners' skills in understanding issues and trends affecting tourism and hospitality organisations. They will also develop an understanding of how the industry responds to change and the impact of trends and issues that drive change.
Reference No : T/650/1157
Credit : 20 || TQT : 200
Unit Aims
The aim of this unit is to introduce learners to the role of services marketing techniques in the context of customer service within the tourism and hospitality industry. Learners will also be introduced to the principles of consumer behaviour and the marketing mix.
Reference No : Y/650/1158
Credit : 20 || TQT : 200
Unit Aims
The aim of this unit is to develop learners’ understanding of the principles of sustainability that are important for those working in a managerial role in the tourism and hospitality industry. The unit introduces the concept of sustainability and sustainable development and contextualises it for different types of business and destinations in the tourism and hospitality industry.
Learners need to complete any combination of units to a minimum of 15 credits. The minimum Total Qualification Time is 150 hours, including 50 Guided Learning Hours
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Learners are not allowed to make any request to interchange unit(s) once enrolment is complete.
Reference No : Unit 2001V1
Credit : 6 || TQT : 60
Personal development as a team leader unit is all about the event of talents,responsibilities and knowledge of the team leader for team welfare. Inorder to understand the team leader’s responsibilities in reference to discrimination, harassment, and diversity.Learners will be also able to implement and review the development plan to meet work objectives.
Reference No : Unit 2003V1
Credit : 5 || TQT : 50
This unit helps the learner the understand the aspects of understanding and monitoring team performance using smart technique.
Reference No : Unit 2007V1
Credit : 5 || TQT : 50
The unit describes about the teams internal and external customers. Learners will be able to identifying the customer, providing the extent of service, and resolving customer issues.
Reference No : Unit 2002V1
Credit : 5 || TQT : 50
Communicating with a team unit is about organising and leading a team briefing to communicate within the team. Learners can understand the structure of team briefing, it also describes methods of involving team members within the team briefing and evaluate the result of the team briefing against its objectives.
Reference No : Unit 2004V1
Credit : 6 || TQT : 60
Controlling resources unit is about identifying, sourcing, managing, and maximising resources to realise team objectives. Discuss the consequences of resource wastage,explains methods of identifying resource wastage and actions to be taken to scale back resource wastage whilst meeting team objectives.
Reference No : Unit 2005V1
Credit : 5 || TQT : 50
"Building work relationships unit is about understanding the way to communicate and develop work relationships with the manager, team, and people outside the team. Learners can understand the need to maintain confidentiality while communicating with individuals within the team. "
Reference No : Unit 2006V1
Credit : 6 || TQT : 60
Developing team needs unit is about inducting a team member, identifying, planning,and implementing team training.This unit trains a team member to hold out a task, ensuring that training provided meets legal and organisational requirements.
School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments.
We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish.
The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations.
School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently.
Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.
As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including:
We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue a smart learning approach where the traditional regular classroom-based learning is replaced by web-based learning and the support level is incredibly high. Learners enrolled at SBTL are allocated a dedicated tutor whether it is online or blended learning, who provide learners with comprehensive guidance and support from start to finish of the course.
The significant difference between blended and online learning at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions which can be booked in advance on their convenience most of the time. In addition to the Online Live Sessions, students will also receive all the standard benefits offered to Online Learning students.
SBTL strategically and conveniently employ Blended Learning, where web-based learning using hybrid-teaching technology coupled with a block delivery of live workshops (classes) replaces the traditional regular classroom-based learning. The live sessions are provided online using Apps like GoToMeeting, Zoom or Skype. In addition to the live sessions, blended learning students will receive comprehensive tutor support through our support desk portal like online learning students.
This mode of study is treated as a Full-time study, not as Online learning. School of Business & Technology London understands that choosing the right education institution is as important as the qualifications you gain. Thus, SBTL always takes a genuine interest in the needs of our students and believe that we can drive positive change for their future.
Total Qualification Time (TQT) denotes the minimum timeframe a learner takes or requires to complete their qualification.It comprises of the GL (Hours) plus all other time taken in preparation,study or research or any other form of participation in education or training, however no direct supervision of a lecturer or tutor is required. TQT is a terminology mostly used within the qualifications regulated by Ofqual as part of the Regulated Qualification Framework (RQF). When calculating TQT, Awarding bodies take into account similar qualifications to ensure that both the quality and the requirement is met. We also consider the views and expectations of the learners of our qualifications during the development process leading to the attainment of qualification. Our learners will see TQT expressed in two ways within the qualification specifications.
Guided Learning hours are designed in a way that the learner need to complete the activities/ presentations under the instruction, guidance or supervision of a lecturer, tutor or supervisor either by physical presence or electronic means such as prepared lecture slides or learning material. Where a qualification follows a unitised structure, each unit will be allocated a GL(hours) value but where a qualification does not follow a unitised structure, GL (hours) will be allocated to the qualification as a whole. We at School of Business & Technology London provide well precise and detailed learning materials, prepared by qualified and approved tutors in line with the specifications detailed by the awarding body. Besides, learners are given constructive formative feedback for each unit emphasising for learning and development.
We at SBTL offer comprehensive learning materials to the learners made by qualified and approved tutors. In order to accomplish the qualification, learners are needed to undertake further research and readings to achieve the learning outcomes. Thus for further research and readings learners may need to access a number of books and/or journals ,articles from external sources such as libraries or online libraries when and where required. . If you are studying a CMI qualification, you will be provided with access to CMI Management Direct portal where you will have access to several eBooks, Journals and videos etc.
The course fee for online learning and blended learning are different. The fee details provided in the ‘fees and funding section’ of each course is meant for online learning only. If you want to know the fee details for a blended learning program, please speak to our admission team or email at admission@sbusinesslondon.ac.uk.
SBTL continuously innovates and provides high-quality education to transform the skills, knowledge and understanding of our students to enhance their employability and enable them to compete successfully in the dynamic and ever-changing business world. Blended Learning students at SBTL will receive the following benefits.
The number of hours of live sessions offered for blended learning students varies according to the course level they enrolled. Please see the illustrative examples below.
At School of Business & Technology London, we deploy a cutting-edge learning management system where the learners are enabled to pursue accredited online education with a simplified process. We focus on conferring utmost flexibility on you for schedules and accessibility and learner decide when and how to study. We offer advanced and proficient course portfolio, which meets the current global professional needs. Learners can accomplish their qualification at their own pace, and they don't need to put their life on hold to get qualified.
Quality learning materials made by industry experts is a significant competitive edge of School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.
Assessments are conducted through assignments and exams. Most of the courses offered at SBTL do to come with exams but only assignments. To find out whether your course requires exams, please visit the relevant course details page on our website and check the assessment section.
Being an approved centre, School of Business & Technology London reserve the right to preselect units to deliver each qualification. For every course, SBTL has preselected units (modules) as per the criteria among the various units listed in the course specification provided by the awarding body. The preselected units are shown in the details page of every course on our website.
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Learners are not allowed to make any request to interchange unit(s) once enrolment is complete.
The fee can be paid in either of the following methods:
As it is a purely online program you have the flexibility to complete the learning at your ease. However, there is a course expiry date for each awarding body. Learner(s) is required to complete their course within the duration specified for each course. If the learner(s) would require additional time, they should inform the admissions manager during the enrollment process. The course duration for all the (a) award programs are 6 months, (b) certificate programs are 10 months, (c) diploma programs are 12 months and (d) extended diploma programs are 18 months. The course duration for the degree top-up programs are subject to the relevant university where the learner(s) is enrolled. This course duration is applicable for all the programs delivered by SBTL, irrespective of the awarding bodies. Suppose, for any reason, you exceed the maximum course duration, and additional time was not agreed upon during enrolment. In that case, you must request a course extension in writing within 14 days of the course expiry date. If your request is approved, a course extension fee is applicable. The applicable course extension fee is £150.00 plus VAT, which acts towards the administration charges for the course extension. You may also need to pay any awarding body re-registration fee if applicable, which will be subject to the policy of the respective awarding body .
The fee can be paid in two ways; either it can be made with a single payment or monthly instalments as specified in the course details page. Students who make a single amount will get an extra discount.
Both monthly and single payment details for online learning are given on our site. However, if you want to have a customised payment plan, please speak to our admission team or email at admission@sbusinesslondon.ac.uk
Select your course
You choose the course that you decide to pursue but ensure you meet the entry requirements.
Enrol
Once the course is selected, you make an application via our website and contact us via email admission@sbusinesslondon.ac.uk. You can make the payment online or bank transfer- either a single payment or easily monthly instalments.
Access to Learning Portal
You will be provided with the login credentials to access the learning portal, which will have all sorts of pathway learning materials to complete your programs successfully. The simplified materials are easy to understand and would help you to work on your assignments.
Dedicated Tutor
You will be allocated to a tutor and supported by our academic support team who will assist, and advice about your course and assignments. Once you accomplish your assignment, your allocated tutor will assess your work and provides you with formative feedback which will help you to improve your assignment prior to the final submission.
Assessment of Assignments.
Feedback is provided to you regularly when you improve your work. Once the final submission is made, marks and grades are published via the learning portal.
Certification
You will get your certificate once you completed the course successfully. You can then move on to your desired career with the help of the accredited certificate. You can enrol for a different course with us; if you want to study more, Decision is yours.
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.
Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.
What's included in our online learning?
We offer our learners limitless learning experience opportunities to develop knowledge and skills with our innovative blended learning approach. Our blended learning combines self-paced online learning with scheduled online live classes. With our blended learning, you can schedule online live classes for each module you study at your convenience. Join scheduled, interactive live lectures online, talk to tutors during the class for live feedback, and get guidance and support for your studies.
What's included in our blended learning?
We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively. At the Support Desk area in the MyLearnDirect learning portal, you can raise queries, request tutor support, and ask for a call back whenever you need guidance and assistance.
We devised a structured support system and procedures to assist learners and streamline support processes efficiently.
Our extensive support includes:
We focus on providing a sophisticated, flexible learning experience. Our courses are designed to fit into your full-time work schedule.
You will have access to unlimited dedicated tutor support. You can also schedule personal tutor meetings.
