Level 5
Middle Level
Hospitality and Tourism
OTHM Level 5 Extended Diploma in Tourism and Hospitality Management
£4,112.50
Hospitality and Tourism
Level-5
OTHM Level 5 Diploma In Tourism And Hospitality Management
The OTHM Level 5 Diploma in Tourism and Hospitality Management course enables you to develop as a manager within the tourism and hospitality industry with a lifelong learning orientation. This course encourages you to apply contemporary knowledge and theories to manage complex problems. This course equips you with the specialist skills and technical terminology to develop management skills and to progress to further study or employment.
The course covers several modules, allowing you to specialise and progress in various relevant Tourism and Hospitality subject areas. The course provides an overview of various topics related to customer relationship management, digital marketing management, human resources management, accounting and operations management, and becoming aware of current trends and issues in the tourism and hospitality industry.
The successful completion of this course equips you with the underpinning knowledge and skills required to succeed in employment or further studies.
At a Glance
Who is it for?
Individuals who want to build the knowledge and practical skills needed to take on greater responsibility within the tourism and hospitality sector.
Avg. Completion Time
8-10 Months, studying at your own flexible pace.
Support Period
12 Months full access to the course and support.
All-Inclusive Fees
Course fees cover all costs including assessment and registration.
Course Materials
Learning resources and study guides developed by approved tutors.
Elevate Grade
Comprehensive assessment feedback from your tutor to elevate your knowledge.
Personal Tutor Meeting
Schedule online personal tutor meetings whenever you want.
Flexible Learning
Study from anywhere at your own pace, 100% online.
Study Method
Study 100% online, at your own pace, from anywhere in the world.
Dedicated Tutor Support
Unlimited support from subject matter-expert tutors.
Dedicated Support Desk
Raise queries, request tutor support and ask for a callback.
Unlimited Live Classes
Schedule on-demand live online classes for each module.
Why study OTHM Level 5 Diploma In Tourism And Hospitality Management?
The OTHM Level 5 Diploma in Tourism and Hospitality Management helps you understand operations management's role in tourism and hospitality. You will be able to understand how a tourism or hospitality business could manage its working capital and revenue management. Successful completion of this course will equip you with the specialist skills and technical terminology to develop your knowledge and progress to study further or employment.
Upon completing this course, you will be able to:
- Gain a recognised qualification from an internationally recognised awarding organisation.
- Develop new skills and knowledge that can be immediately applied.
- Prepare for higher-level positions in management through personal and professional develop as a leader who thrives in complex and globally diverse environments.
- Progress to a wide range of academic progressions, including progression to relevant OTHM Level 6 Diploma in Tourism and Hospitality Management.
- Gain direct entry into the final year of a three-year UK Bachelor’s degree.
What is included in OTHM Level 5 Diploma In Tourism And Hospitality Management?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors, covering all key aspects of the syllabus.
Dedicated Tutor Support
Unlimited dedicated support from subject matter-expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the course.
All-Inclusive Fees
All assessment and registration fees are included in the course fee. No hidden costs.
24-Hour Portal Access
24-hour access to the MyLearnDirect online learning portal for studying at your convenience.
12-Month Support Period
Full access for 12 months from enrolment.
Who is it for?
The OTHM Level 5 Diploma in Tourism and Hospitality Management is designed for individuals seeking to develop the intermediate knowledge and practical skills needed to manage more complex tourism and hospitality operations.
- Hospitality supervisors looking to progress into more senior management roles.
- Individuals with foundational tourism and hospitality knowledge who want to deepen their expertise.
- People considering a move into hotel, resort, or destination management.
- Employees seeking a recognised qualification to support career progression in tourism and hospitality.
Course Benefits
By completing this certification course, you will be able to:
- Develop the ability to apply the digital marketing mix and to explain the role and function of digital marketing within tourism and hospitality organisations.
- Understand operations management within the tourism and hospitality industry.
- Know about how effective operations management can benefit tourism and hospitality businesses.
- Understand the fundamental principles of financial accounting and financial management in the tourism and hospitality industry and how to prepare, interpret and adjust financial statements alongside the preparation of budgets.
- Comprehend the purpose and objectives of human resource management.
- Gain in-depth knowledge of managing customer relations and customer service in tourism and hospitality.
- Understand contemporary issues influencing the development of the tourism and hospitality industry.
Why Choose OTHM Qualifications at SBTL?
OTHM is a UK awarding organisation approved and regulated by Ofqual, and it holds full membership of the Federation of Awarding Bodies (FAB). Through a network of delivery centres spanning multiple countries, OTHM provides internationally recognised qualifications across a wide spread of professional and vocational fields. Through its academic partnerships in the UK and abroad, OTHM helps graduates boost their career prospects and move on to degree and Master's top-up study at universities around the world.
Key reasons to choose OTHM Qualifications:
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Ofqual Regulated — As a qualification regulated by Ofqual, OTHM awards are held to the highest national standards set for England.
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FAB Member — Membership of the Federation of Awarding Bodies reflects OTHM's ongoing commitment to quality and credibility within vocational education.
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University Progression — Graduates can use OTHM qualifications to gain entry onto degree and Master's top-up courses at universities internationally.
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Globally Recognised — A network of academic partnerships across the UK and overseas means OTHM qualifications hold weight with employers and institutions alike.
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Broad Subject Coverage — Programmes span areas such as Business Management, Health and Social Care, HR, IT, Logistics, Project Management, and Strategic Leadership.
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Rigorous Quality Standards — Every qualification is built and awarded to consistently high standards of integrity and academic rigour.
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WES Recognised — Recognition by World Education Services (WES) supports international credit transfer and graduate mobility.
Pathways & Progression
Academic Pathway
Progress to Level 6
- OTHM Level 6 Diploma in Tourism and Hospitality Management
- Direct progression on successful completion
Professional Recognition
Ofqual-regulated UK qualification
- RQF-aligned recognised internationally.
- Progression opportunities to UK and international university top-up degrees.
- Supports career and academic advancement.
Career Growth
Career Pathways
- Hotel Manager
- Tourism Operations Manager
- A stepping stone towards senior tourism and hospitality leadership roles.
Industry Recognition
Professional Certification
- Ofqual-regulated RQF Level 5 qualification
- Awarded by Ofqual Recognised Awarding Body OTHM Qualifications
- Valued by employers across the UK and internationally
Career Paths
Hotel Manager
Middle-Level Management Role
Manage the day-to-day operations and service standards of a hotel or resort.
Tourism Operations Manager
Middle-Level Management Role
Oversee the planning and delivery of tourism services and experiences.
Guest Experience Manager
Middle-Level Management Role
Lead initiatives to enhance guest satisfaction and service quality.
Entry Requirements
To enrol in the OTHM Level 5 Diploma in Tourism and Hospitality Management, learners must meet the following entry requirements.
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Age Requirement
Be 18 years of age and over.
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Prior Qualification & Experience
A previous Level 4 qualification or relevant management experience is required.
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Course Capability
Possess the ability to complete the Level 5 course.
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English Language
The course is offered in English. You must possess considerable competency in English.
Assessment
For each module you study, you will complete a written assignment of approximately 2,000 words and submit it online via your MyLearnDirect learning portal. The guideline word count for units within this qualification varies depending on the size and content of the unit, thus we kindly ask you to refer to your assessment brief and guidelines for each unit.
Written Assignment
Per Module
2,000 Words
Per assignment
Online Submission
Via MyLearnDirect
Tutor Assessed
Expert assessment
Syllabus
Learners must complete all six mandatory units to a minimum of 120 credits, 1200 hours Total Qualification Time (TQT), and a minimum of 600 Guided Learning Hours (GLH) to achieve this qualification.
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Click on each unit below to read a summary of the learning outcomes.
1
K/650/1162
Digital Marketing Management for Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
This unit gives learners a critical understanding of marketing management and the importance of digital marketing for the tourism and hospitality industries. Learners will develop the ability to apply the digital marketing mix, explain the role and function of digital marketing within tourism and hospitality organisations, and conduct market research in the digital environment.
Learning Outcomes:
- Understand the principles of digital marketing management.
- Know about the role and function of digital marketing management in tourism and hospitality businesses.
- Understand the digital marketing environment for tourism and hospitality.
- Be able to conduct market research in the digital environment for the tourism and hospitality industry.
2
J/650/1206
Operations Management
200 TQT
20 Credits
Unit Aim
This unit gives learners an understanding of operations management in the tourism and hospitality industry, with a specific focus on the systems, processes, project and quality management skills associated with this function. Learners will apply operations management knowledge to tourism and hospitality businesses, including visitor attraction management, and gain an in-depth appreciation of the value of the operations function.
Learning Outcomes:
- Know about the ways in which effective operations management can benefit tourism and hospitality businesses.
- Understand processes, systems and planning methods used in operations management.
- Understand the role of operations management in tourism and hospitality.
- Understand the principles of visitor attraction management in the tourism industry.
3
K/650/1207
Management Accounting
200 TQT
20 Credits
Unit Aim
An effective finance and accounting function helps secure a business’s financial strength and supports managers in developing and implementing business strategy. This unit gives learners an understanding of the fundamental principles of financial accounting and financial management in the tourism and hospitality industry, including how to prepare, interpret and adjust financial statements, prepare budgets, and manage working capital and revenue.
Learning Outcomes:
- Know about the context and purpose of finance and accounting in the tourism and hospitality industry.
- Be able to prepare financial statements for different types of businesses.
- Be able to interpret financial statements.
- Understand how a tourism or hospitality business could manage its working capital and revenue management.
4
H/650/1151
The Management of Human Resources
200 TQT
20 Credits
Unit Aim
This unit introduces learners to the key principles and concepts of human resource management, so they can support a sustainable approach to people management. Attracting, developing and retaining talented employees is a key factor in business success, and HR supports performance through its strategic vision and operational functions. Learners will explore the purpose and scope of the HR function and the factors that affect it.
Learning Outcomes:
- Understand the purpose and objectives of human resource management.
- Understand the functions of human resource management.
- Understand how internal and external factors impact the human resource management function.
- Understand modern developments in the human resource management function in a business.
5
L/650/1208
Tourism and Hospitality Customer Relationship Management
200 TQT
20 Credits
Unit Aim
This unit gives learners in-depth knowledge of how to manage customer relations and customer service in the tourism and hospitality industry. It is aimed at supervisory and management staff, so they can support their teams in providing excellent customer service in the workplace.
Learning Outcomes:
- Know about customer relationship management in the tourism and hospitality industry.
- Understand the nature of customer decision making.
- Understand the importance of teamwork in the context of managing customer relations.
- Understand how to effectively monitor and communicate levels of customer service.
6
M/650/1209
Contemporary Issues in Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
This unit develops learners’ skills in understanding the issues and trends affecting tourism and hospitality organisations. Learners will also develop an understanding of how the industry responds to change, and the impact of the trends and issues that drive it.
Learning Outcomes:
- Understand contemporary issues that are influencing the development of the tourism and hospitality industry.
- Understand the impacts of contemporary issues on the tourism and hospitality industry.
- Understand the impact of current trends on the development of the tourism and hospitality industry.
- Understand the impacts of change on the tourism and hospitality industry.
Study Mode
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.
Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.
What's included in our online learning?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors which cover all the key aspects of the syllabus.
Tutor Support
Dedicated support from expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support, and encouragement.
Dedicated Support Desk Portal
You can raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the programme.
Quality Learning Resources
Quality learning resources developed by expert tutors, which include learning pathway materials, lecture notes, study guides, case studies, etc., enabling you to apply your knowledge.
Assessment Resources
We offer comprehensive assessment resources and assessment guidelines to support you through each module.
Resources & Support
We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.
Induction
Online and flexible learning induction to help you settle in and prepare for your online studies.
Tutor Support
Dedicated support from expert tutors throughout the duration of your course.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Knowledge
Your tutors will provide formative assessment feedback for each module, helping you improve throughout the course.
Quality Learning Resources
Learning pathway materials, lecture notes, study guides, case studies and more.
Assessment Resources
Comprehensive assessment resources and assessment guidelines provided.
Study Guides
Structured study guides for every unit, keeping you on track and strengthening your understanding as you progress.
Why should I choose SBTL?
We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.
You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.
How does online learning work at SBTL?
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.
You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.
How will I get tutor support and other guidance?
You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.
- Constructive formative feedback on every assignment to help you improve
- Guidance on the proposed structure of your work
- Regular discussion of your assignment progress throughout the course
- Guidance on presentation — title page, contents, pagination, footnotes and Harvard referencing
What are the payment methods?
The fee can be paid in either of the following methods:
Debit Card/Credit Card
PayPal
Bank Transfer
Do you offer a monthly payment plan?
Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.
Can I interchange the units?
As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.
If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.
What are the steps I need to follow once I decide to join you?
1
Select your course — choose the course you want to pursue, making sure you meet the entry requirements.
2
Enrol — submit your order application via our website or by emailing admission@sbusinesslondon.ac.uk, then pay online or by bank transfer, as a single payment or in monthly instalments.
3
Get portal access — once payment and a compliance check (ID and eligibility) are complete, you'll receive your MyLearnDirect login, usually within 48 hours.
4
Induction — a comprehensive online induction helps you settle in and prepare for your studies.
5
Dedicated tutor — your allocated tutor and our academic support team assess your work and provide formative feedback before final submission.
6
Assessment — marks and grades are published via MyLearnDirect once your final submission is made.
7
Certification — receive your accredited certificate on successful completion, ready to progress your career or enrol on your next course with us.
What does the allocated tutor provide to me?
- Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
- Our tutors don't just provide academic support; throughout your learning journey, they strive to build confidence, foster aspiration, and encourage a love for learning
- Offer constructive formative feedback on your assignments, which can help you to improve your assignments.
- Offer guidance on the proposed structure.
- Discuss the progress of your assignments with you during the course.
- Provide guidance on presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.
Are OTHM courses accredited?
OTHM qualifications are Ofqual-regulated which combine academic credibility and international progression opportunities. OTHM is a UK-based Awarding Organisation and a full member of the Federation of Awarding Bodies (FAB), reflecting its established role within the UK vocational education sector.
OTHM qualifications can provide opportunities for progression to degree and Master's top-up programmes at universities in the UK and overseas, subject to the requirements of the receiving institution and the specific qualification. OTHM also offers qualifications across areas including Business Management, Health and Social Care, Human Resource Management, Information Technology, Logistics, Project Management and Strategic Management and Leadership.
Does my course have any deadlines?
It is a purely online course that allows you to complete the learning at your own pace. You are required to complete your course within the support duration specified for each course. You should inform the admissions advisor during enrolment if you need additional time. The course duration varies for each course depending on the credit requirement. Please see the duration below:
- Courses with 60 credits – 10 months
- Courses with 120 credits – 12 months
- Courses with 240 credits – 18 months
Is the course fee all-inclusive? Are there any hidden fees?
Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.
Additional fees apply only in specific optional or performance-based situations:
- Resubmission fees: if a submission is referred and you need a further attempt.
- Additional formative review: if you request more than the one review included per module.
- Extension fees: if you need more time beyond your standard support period. Awarding body fees may also apply.
- Printed certificate and shipping: if you request an optional printed certificate where the awarding body offers one, and its delivery. Digital certificates are included.
- Course change: if you ask to change to a different course after enrolling.
The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.
Is there a fee for shipping my certificate?
Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:
- Within the UK: £10
- Outside the UK: £50
Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.
Related Courses
Level 4
Junior Level
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OTHM Level 4 Diploma in Tourism and Hospitality Management
£2,462.50
Level 6
Senior Level
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£2,487.50