Level 5
Middle Level
Hospitality and Tourism
OTHM Level 5 Diploma In Tourism And Hospitality Management
£2,462.50
Hospitality and Tourism
Level-4
OTHM Level 4 Diploma in Tourism and Hospitality Management
The OTHM Level 4 Diploma in Tourism and Hospitality Management provides learners with a solid foundation for a career in the tourism and hospitality industry. This course is designed to ensure that each learner is well-prepared for the professional environment: a knowledgeable, independent thinker with an understanding of key principles and practices within tourism and hospitality, capable of adapting to diverse contexts.
The course offers a blend of theoretical and practical content, covering essential topics such as academic and research skills, the tourism and hospitality business environment, industry development, services marketing, consumer behaviour, sustainability in tourism and hospitality, and event management. You will gain insights into the tourism and hospitality sector dynamics, laying a solid foundation for further study and career development.
Completing this diploma will facilitate academic progression and equip you with the requisite skills and knowledge to enter the workforce successfully in your chosen tourism and hospitality sector.
At a Glance
Who is it for?
Individuals who want to build the knowledge and practical skills needed to take on greater responsibility within the tourism and hospitality sector.
Avg. Completion Time
8-10 Months, studying at your own flexible pace.
Support Period
12 Months full access to the course and support.
All-Inclusive Fees
Course fees cover all costs including assessment and registration.
Course Materials
Learning resources and study guides developed by approved tutors.
Elevate Grade
Comprehensive assessment feedback from your tutor to elevate your knowledge.
Personal Tutor Meeting
Schedule online personal tutor meetings whenever you want.
Flexible Learning
Study from anywhere at your own pace, 100% online.
Study Method
Study 100% online, at your own pace, from anywhere in the world.
Dedicated Tutor Support
Unlimited support from subject matter-expert tutors.
Dedicated Support Desk
Raise queries, request tutor support and ask for a callback.
Unlimited Live Classes
Schedule on-demand live online classes for each module.
Why study OTHM Level 4 Diploma in Tourism and Hospitality Management?
The OTHM Level 4 Diploma in Tourism and Hospitality Management is designed for individuals aspiring to advance to higher-level roles or continue their academic journey in the tourism and hospitality sector. This course also targets current or prospective professionals within the industry seeking to enhance their careers and deepen their understanding of key principles and practices in tourism and hospitality management. Additionally, the diploma provides a solid academic foundation for those aiming to pursue further studies at the university level.
Upon completing this course, you will be able to:
- Obtain a recognised qualification from an internationally esteemed awarding organisation.
- Acquire new skills and knowledge that can be directly applied to the tourism and hospitality industry.
- Prepare for higher-level roles by developing as a professional who excels in complex and diverse tourism and hospitality environments.
- Progress to the second year of a degree course or pursue a related professional qualification.
What is included in OTHM Level 4 Diploma in Tourism and Hospitality Management?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors, covering all key aspects of the syllabus.
Dedicated Tutor Support
Unlimited dedicated support from subject matter-expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the course.
All-Inclusive Fees
All assessment and registration fees are included in the course fee. No hidden costs.
24-Hour Portal Access
24-hour access to the MyLearnDirect online learning portal for studying at your convenience.
12-Month Support Period
Full access for 12 months from enrolment.
Who is it for?
The OTHM Level 4 Diploma in Tourism and Hospitality Management is designed for individuals seeking to develop the knowledge and practical skills needed to manage operations across the tourism and hospitality industry.
- Individuals working in a hospitality or tourism support role who want to progress into management.
- Aspiring hospitality managers looking to formalise their existing skills.
- People considering a career move into hotel, travel, or leisure management.
- Employees needing a recognised qualification to support career progression in tourism and hospitality.
Course Benefits
By completing this Level 4 Diploma in Tourism and Hospitality Management, you will be able to:
- Develop an understanding of advanced principles in tourism and hospitality management, equipping you with the knowledge needed for higher-level roles.
- Apply theoretical and practical skills in areas such as services marketing, consumer behaviour, and event management.
- Gain insights into effective management practices and strategies that can be applied in complex and diverse tourism and hospitality environments.
- Enhance your ability to analyse and improve tourism and hospitality practices through detailed research and critical thinking.
- Understand the dynamics of the tourism and hospitality industry and how to apply this knowledge effectively within various organisational contexts.
- Prepare for further academic progression or career advancement by acquiring skills and knowledge relevant to senior positions in the tourism and hospitality sector.
- Build a solid foundation for pursuing additional qualifications or degrees related to tourism and hospitality management.
Why Choose OTHM Qualifications at SBTL?
OTHM is a UK awarding organisation approved and regulated by Ofqual, and it holds full membership of the Federation of Awarding Bodies (FAB). Through a network of delivery centres spanning multiple countries, OTHM provides internationally recognised qualifications across a wide spread of professional and vocational fields. Through its academic partnerships in the UK and abroad, OTHM helps graduates boost their career prospects and move on to degree and Master's top-up study at universities around the world.
Key reasons to choose OTHM Qualifications:
-
Ofqual Regulated — As a qualification regulated by Ofqual, OTHM awards are held to the highest national standards set for England.
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FAB Member — Membership of the Federation of Awarding Bodies reflects OTHM's ongoing commitment to quality and credibility within vocational education.
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University Progression — Graduates can use OTHM qualifications to gain entry onto degree and Master's top-up courses at universities internationally.
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Globally Recognised — A network of academic partnerships across the UK and overseas means OTHM qualifications hold weight with employers and institutions alike.
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Broad Subject Coverage — Programmes span areas such as Business Management, Health and Social Care, HR, IT, Logistics, Project Management, and Strategic Leadership.
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Rigorous Quality Standards — Every qualification is built and awarded to consistently high standards of integrity and academic rigour.
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WES Recognised — Recognition by World Education Services (WES) supports international credit transfer and graduate mobility.
Pathways & Progression
Academic Pathway
Progress to Level 5
- OTHM Level 5 Diploma in Tourism and Hospitality Management
- Direct progression on successful completion
Professional Recognition
Ofqual-regulated UK qualification
- RQF-aligned recognised internationally.
- Progression opportunities to UK and international university top-up degrees.
- Supports career and academic advancement.
Career Growth
Career Pathways
- Hospitality Supervisor
- Tourism Operations Coordinator
- A stepping stone towards senior hospitality and tourism leadership roles.
Industry Recognition
Professional Certification
- Ofqual-regulated RQF Level 4 qualification
- Awarded by Ofqual Recognised Awarding Body OTHM Qualifications
- Valued by employers across the UK and internationally
Career Paths
Hospitality Supervisor
Middle-Level Management Role
Oversee daily hospitality operations and lead front-of-house or service teams.
Tourism Operations Coordinator
Middle-Level Management Role
Coordinate travel and tourism services to ensure smooth customer experiences.
Guest Services Manager
Middle-Level Management Role
Manage guest relations and service standards within a hospitality setting.
Entry Requirements
To enrol in the OTHM Level 4 Diploma in Tourism and Hospitality Management, learners must meet the following entry requirements.
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Age Requirement
Be 18 years of age and over.
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Prior Qualification & Experience
A previous Level 3 qualification or relevant management experience is required.
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Course Capability
Possess the ability to complete the Level 4 course.
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English Language
The course is offered in English. You must possess considerable competency in English.
Assessment
For each module you study, you will complete a written assignment of approximately 1,000-1,500 words and submit it online via your MyLearnDirect learning portal. The guideline word count for units within this qualification varies depending on the size and content of the unit, thus we kindly ask you to refer to your assessment brief and guidelines for each unit.
Written Assignment
Per Module
1,000-1,500 Words
Per assignment
Online Submission
Via MyLearnDirect
Tutor Assessed
Expert assessment
Syllabus
Learners must complete all six mandatory units to a minimum of 120 credits, 1200 hours Total Qualification Time (TQT), and a minimum of 600 Guided Learning Hours (GLH) to achieve this qualification.
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Click on each unit below to read a summary of the learning outcomes.
1
H/650/1099
Academic Writing and Research Skills
200 TQT
20 Credits
Unit Aim
This unit supports learners in exploring the key topics that form part of the academic research and writing process, helping them achieve greater success and recognition in their studies. Engaging in academic research and writing helps learners interpret and evaluate sources of information and evidence, and then produce evidence-based, logical arguments.
Learning Outcomes:
- Understand the concept and purpose of academic research and writing.
- Understand how to conduct academic research.
- Be able to demonstrate critical thinking skills.
- Understand how to construct a reliable and valid academic argument.
2
A/650/1159
Business Environment for Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
This unit gives learners an understanding of the roles and characteristics of public and private sector organisations in the tourism and hospitality industry, and the challenges they may face. Learners will also explore the fundamental factors that affect how a tourism and hospitality organisation operates within its internal and external business environment.
Learning Outcomes:
- Know about the nature and role of public sector organisations in the tourism and hospitality industry.
- Know about the nature and role of private sector organisations in the tourism and hospitality industry.
- Be able to analyse the internal environment in which tourism and hospitality businesses operate.
- Be able to analyse the external environment in which tourism and hospitality businesses operate.
3
T/650/1157
Services Marketing in Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
This unit introduces learners to the role of services marketing techniques in the context of customer service in the tourism and hospitality industry. Learners will also be introduced to the principles of consumer behaviour and the components of the marketing mix.
Learning Outcomes:
- Understand the principles of services marketing in the tourism and hospitality industry.
- Know about the components of the marketing mix.
- Know about the principles of consumer behaviour in the tourism and hospitality industry.
- Understand the nature and importance of customer service in the tourism and hospitality industry.
4
Y/650/1158
Sustainability in Tourism and Hospitality
200 TQT
20 Credits
Unit Aim
This unit develops learners’ understanding of the principles of sustainability that matter for anyone in a managerial role in tourism and hospitality. It introduces the concepts of sustainability and sustainable development, and applies them to different types of business and destinations across the industry.
Learning Outcomes:
- Understand sustainability and the sustainable development concept.
- Understand the impacts of the tourism and hospitality industry on destinations.
- Understand the principles of sustainable tourism.
- Understand sustainability initiatives in tourism and hospitality businesses.
5
H/650/1160
Events Management
200 TQT
20 Credits
Unit Aim
This unit enables learners to understand the different types of events linked to the tourism and hospitality industry. Learners will develop their understanding of the Meetings, Incentives, Conferences and Exhibitions (MICE) sector, as well as the impacts events can have on tourism destinations.
Learning Outcomes:
- Understand different types of events.
- Understand the different types of events that take place within the tourism and hospitality industry.
- Understand the characteristics of the Meetings, Incentives, Conferences & Exhibitions (MICE) sector.
- Understand the impact that events can have on tourism destinations.
6
J/650/1161
The Development of the Tourism and Hospitality Industry
200 TQT
20 Credits
Unit Aim
This unit gives learners an understanding of the main factors influencing the development of the tourism and hospitality industry. Learners will develop the ability to analyse the factors affecting demand, and gain knowledge of the relationships between businesses in the industry, including the role of destination management organisations.
Learning Outcomes:
- Understand the main factors affecting the development of the tourism and hospitality industry.
- Know about the factors affecting consumer demand within the tourism and hospitality industry.
- Understand the roles and functions of organisations within the tourism and hospitality industry.
- Understand the roles, functions and actions of destination management organisations.
Study Mode
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.
Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.
What's included in our online learning?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors which cover all the key aspects of the syllabus.
Tutor Support
Dedicated support from expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support, and encouragement.
Dedicated Support Desk Portal
You can raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the programme.
Quality Learning Resources
Quality learning resources developed by expert tutors, which include learning pathway materials, lecture notes, study guides, case studies, etc., enabling you to apply your knowledge.
Assessment Resources
We offer comprehensive assessment resources and assessment guidelines to support you through each module.
Resources & Support
We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.
Induction
Online and flexible learning induction to help you settle in and prepare for your online studies.
Tutor Support
Dedicated support from expert tutors throughout the duration of your course.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Knowledge
Your tutors will provide formative assessment feedback for each module, helping you improve throughout the course.
Quality Learning Resources
Learning pathway materials, lecture notes, study guides, case studies and more.
Assessment Resources
Comprehensive assessment resources and assessment guidelines provided.
Study Guides
Structured study guides for every unit, keeping you on track and strengthening your understanding as you progress.
Why should I choose SBTL?
We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.
You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.
How does online learning work at SBTL?
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.
You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.
How will I get tutor support and other guidance?
You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.
- Constructive formative feedback on every assignment to help you improve
- Guidance on the proposed structure of your work
- Regular discussion of your assignment progress throughout the course
- Guidance on presentation — title page, contents, pagination, footnotes and Harvard referencing
What are the payment methods?
The fee can be paid in either of the following methods:
Debit Card/Credit Card
PayPal
Bank Transfer
Do you offer a monthly payment plan?
Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.
Can I interchange the units?
As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.
If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.
What are the steps I need to follow once I decide to join you?
1
Select your course — choose the course you want to pursue, making sure you meet the entry requirements.
2
Enrol — submit your order application via our website or by emailing admission@sbusinesslondon.ac.uk, then pay online or by bank transfer, as a single payment or in monthly instalments.
3
Get portal access — once payment and a compliance check (ID and eligibility) are complete, you'll receive your MyLearnDirect login, usually within 48 hours.
4
Induction — a comprehensive online induction helps you settle in and prepare for your studies.
5
Dedicated tutor — your allocated tutor and our academic support team assess your work and provide formative feedback before final submission.
6
Assessment — marks and grades are published via MyLearnDirect once your final submission is made.
7
Certification — receive your accredited certificate on successful completion, ready to progress your career or enrol on your next course with us.
What does the allocated tutor provide to me?
- Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
- Our tutors don't just provide academic support; throughout your learning journey, they strive to build confidence, foster aspiration, and encourage a love for learning
- Offer constructive formative feedback on your assignments, which can help you to improve your assignments.
- Offer guidance on the proposed structure.
- Discuss the progress of your assignments with you during the course.
- Provide guidance on presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.
Are OTHM courses accredited?
OTHM qualifications are Ofqual-regulated which combine academic credibility and international progression opportunities. OTHM is a UK-based Awarding Organisation and a full member of the Federation of Awarding Bodies (FAB), reflecting its established role within the UK vocational education sector.
OTHM qualifications can provide opportunities for progression to degree and Master's top-up programmes at universities in the UK and overseas, subject to the requirements of the receiving institution and the specific qualification. OTHM also offers qualifications across areas including Business Management, Health and Social Care, Human Resource Management, Information Technology, Logistics, Project Management and Strategic Management and Leadership.
Does my course have any deadlines?
It is a purely online course that allows you to complete the learning at your own pace. You are required to complete your course within the support duration specified for each course. You should inform the admissions advisor during enrolment if you need additional time. The course duration varies for each course depending on the credit requirement. Please see the duration below:
- Courses with 60 credits – 10 months
- Courses with 120 credits – 12 months
- Courses with 240 credits – 18 months
Is the course fee all-inclusive? Are there any hidden fees?
Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.
Additional fees apply only in specific optional or performance-based situations:
- Resubmission fees: if a submission is referred and you need a further attempt.
- Additional formative review: if you request more than the one review included per module.
- Extension fees: if you need more time beyond your standard support period. Awarding body fees may also apply.
- Printed certificate and shipping: if you request an optional printed certificate where the awarding body offers one, and its delivery. Digital certificates are included.
- Course change: if you ask to change to a different course after enrolling.
The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.
Is there a fee for shipping my certificate?
Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:
- Within the UK: £10
- Outside the UK: £50
Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.
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