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The ILM Level 5 Certificate in Leadership and Management is a comprehensive course tailored for individuals who currently hold middle management or leadership roles, or those who are aspiring to reach these positions in the future.
The course is ideal for those who oversee the operations divisions and departments, or specialised areas of an organisation, and their roles involve being accountable to senior management or business owners. The course places a strong emphasis on the critical responsibilities of a practicing manager, which include leading and managing individuals and teams to ensure they align with the organisational strategy.
This course is specifically designed to enhance and elevate participants' capabilities and core management skills to the next level. Upon completion, you will develop essential strategic skills and competencies necessary for effectively managing your team thus enabling you to deliver sustainable and long-lasting results.
The course is structured to cover a broad range of units, which encompass skills in six key areas: working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources. This comprehensive coverage allows for a tailored approach, enabling you to select units that align with your specific needs and organisational requirements, resulting in a truly customised learning experience.
The ILM Level 5 Certificate in Leadership and Management course is aimed at middle managers with responsibility for substantial programmes and resources. The course demonstrates your commitment to personal and professional development, enhancing your career prospects and opening up new opportunities for personal and professional advancement.
Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 7 Certificate or Diploma in Leadership and Management
ILM graduates achieve remarkable things:
Full access for 10 months from enrolment.
The ILM Level 5 Certificate in Leadership and Management is designed for practising or aspiring middle managers who want a well-rounded qualification covering core leadership and management skills at a more strategic level.
For Learners
For Organisations
ILM (the Institute of Leadership and Management) is among the UK's leading providers of leadership and management qualifications and forms part of the City & Guilds Group. Its qualifications are approved and regulated by Ofqual and are used widely by employers — from small businesses to large multinationals — to build leadership capability at every level.
ILM qualifications are built around a practical, applied approach, pairing leadership theory with real workplace application, and cover learners from first-time supervisors through to experienced senior leaders and executive coaches.
Key reasons to choose ILM Qualifications:
To enrol in the ILM Level 5 Certificate in Leadership and Management, learners must meet the following entry requirements.
Be 18 years of age and over.
A previous Level 4 qualification or relevant management experience is required.
Possess the ability to complete the Level 5 course.
The course is offered in English. You must possess considerable competency in English.
For each module you study, you will complete a written assignment of 2,000–2,500 words and submit it online via your MyLearnDirect learning portal.
Rules of combination
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Group 1 |
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Unit Name |
Level |
Credit Value |
GLH |
|
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8607-501 |
Managing Improvement |
5 |
3 |
8 |
|
8607-502 |
Making a Financial Case |
5 |
3 |
14 |
|
8607-503 |
Developing Critical Thinking |
5 |
4 |
18 |
|
8607-504 |
Leading Innovation and Change |
5 |
5 |
24 |
|
8607-505 |
Managing Individual Development |
5 |
4 |
18 |
|
8607-506 |
Managing Stress and Conflict in the Organisation |
5 |
3 |
8 |
|
8607-507 |
Understanding the Organisational Environment |
5 |
5 |
24 |
|
8607-508 |
Understanding Organisational Culture and Ethics |
5 |
3 |
12 |
|
8607-509 |
Managing Customer Relations |
5 |
3 |
10 |
|
8607-510 |
Managing for Efficiency and Effectiveness |
5 |
4 |
18 |
|
8607-511 |
Managing Projects in the Organisation |
5 |
4 |
18 |
|
8607-512 |
Managing Resources |
5 |
4 |
12 |
|
8607-513 |
Managing Information |
5 |
4 |
12 |
|
8607-514 |
Managing Recruitment |
5 |
5 |
24 |
|
8607-515 |
Managing Work Analysis |
5 |
3 |
12 |
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8607-516 |
Analysing and Interpreting Statistics to Inform Management Decisions |
5 |
2 |
10 |
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8607-517 |
Understanding the Management of Facilities |
5 |
2 |
9 |
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8607-518 |
Making Professional Presentations |
5 |
2 |
9 |
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8607-519 |
Developing and Leading Teams to Achieve Organisational Goals and Objectives |
5 |
4 |
18 |
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8607-520 |
Assessing Your Own Leadership Capability and Performance |
5 |
6 |
15 |
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8607-521 |
Managing Own Continuing Professional Development (Certificate and Diploma only) |
5 |
15 |
20 |
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8607-522 |
Becoming an Effective Leader |
5 |
5 |
9 |
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8607-523 |
Preparing to Apply Lean Production and Improvement Methodologies to Operational Problems in Service Delivery |
5 |
8 |
8 |
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8607-524 |
Applying Lean Production and Improvement Methodologies to Operational Problems in Service Delivery (Certificate and Diploma only) |
5 |
11 |
12 |
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8607-525 |
Improving and Maintaining the Organisation’s Environmental Performance |
5 |
5 |
14 |
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8607-526 |
Managing Remote Workers |
5 |
5 |
12 |
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8607-527 |
Partnership Working |
5 |
4 |
10 |
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8607-528 |
Understanding Governance of Organisations |
5 |
6 |
18 |
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8607-529 |
Knowledge and Information Management |
5 |
5 |
14 |
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8607-531 |
Improving Own Leadership Performance Through Action Learning (Diploma only) |
5 |
15 |
36 |
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8607-533 |
Managing Mental Health in the Workplace |
5 |
3 |
8 |
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8607-550 |
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context |
5 |
6 |
20 |
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Group 2 |
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Unit Name |
Level |
Credit Value |
GLH |
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8607-400 |
Understanding the Management Role to Improve Management Performance |
4 |
4 |
15 |
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8607-401 |
Planning and Leading a Complex Team Activity |
4 |
4 |
6 |
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8607-402 |
Managing Equality and Diversity in Own Area |
4 |
4 |
12 |
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8607-403 |
Managing Risk in the Workplace |
4 |
3 |
6 |
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8607-404 |
Delegating Authority in the Workplace |
4 |
3 |
3 |
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8607-405 |
Developing People in the Workplace |
4 |
5 |
21 |
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8607-406 |
Developing Your Leadership Styles |
4 |
4 |
10 |
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8607-407 |
Understanding Financial Management |
4 |
3 |
12 |
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8607-408 |
Management Communication |
4 |
4 |
18 |
|
8607-409 |
Managing Personal Development (Diploma only) |
4 |
15 |
6 |
|
8607-410 |
Managing the Analysis of Secondary Data |
4 |
4 |
15 |
|
8607-411 |
Managing a Healthy and Safe Environment |
4 |
2 |
9 |
|
8607-412 |
Managing Meetings |
4 |
3 |
15 |
|
8607-413 |
Managing Marketing Activities |
4 |
3 |
15 |
|
8607-414 |
Data Collection and Analysis to Justify Management Decision Making |
4 |
2 |
10 |
|
8607-415 |
Motivating People in the Workplace |
4 |
2 |
6 |
|
8607-416 |
Solving Problems by Making Effective Decisions in the Workplace |
4 |
3 |
14 |
|
8607-417 |
Managing and Implementing Change in the Workplace |
4 |
6 |
24 |
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8607-418 |
Understanding the Organisational Culture and Context |
4 |
6 |
25 |
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8607-419 |
Understanding Work in Contemporary Society |
4 |
3 |
8 |
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8607-420 |
Budgetary Planning and Control |
4 |
3 |
6 |
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8607-421 |
Interpreting Financial Statements to Assess Organisational Performance Using Financial Ratios |
4 |
3 |
6 |
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8607-422 |
Understanding the Importance of Marketing for an Organisation |
4 |
4 |
6 |
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8607-423 |
Using Quantitative Methods to Solve Management Problems |
4 |
6 |
10 |
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8607-424 |
Understanding the Economics of the Marketplace |
4 |
6 |
10 |
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8607-425 |
Developing Individual Mental Toughness |
4 |
2 |
5 |
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8607-426 |
Understanding the Macro Economic Environment (Diploma only) |
4 |
7 |
25 |
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8607-427 |
Developing a Culture to Support Innovation and Improvement |
4 |
3 |
12 |
|
8607-601 |
Managing Operations Research |
6 |
3 |
10 |
Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
Unit purpose and aim(s)
This unit helps learners develop an understanding and ability to manage quality to plan improvements to meet or exceed customer requirements, as required by a practising or potential middle manager.
Unit purpose and aim(s)
This unit helps learners develop an understanding and ability to make a financial case as required by a practising or potential middle manager. This knowledge is vital for success in management roles, and it provides learners with the tools they need to make effective financial decisions.
Unit purpose and aim(s)
This unit is intended to guide learners in fostering critical thinking and reflective practices that are crucial for potential or practicing middle managers. It encourages a thorough examination of personal beliefs, attitudes, and value systems. Additionally, learners will learn to critically assess the validity of management theories concerning their own beliefs, attitudes, and values.
Unit purpose and aim(s)
This unit is designed to help learners recognize the significance of innovation and change management in an organization. It empowers them to come up with innovative solutions that can enhance performance. Moreover, it trains them to lead and manage change initiatives within the organization.
Unit purpose and aim(s)
This unit enables learners to improve their capacity for managing their individual growth. This is particularly important for individuals who are currently middle managers or those who wish to become one.
Unit purpose and aim(s)
To develop understanding and ability to be able to manage stress and conflict in own organisation, as required by a practising or potential middle manager.
Unit purpose and aim(s)
This unit assists learners in building knowledge of the organisational environment, which is important for existing or prospective middle managers. It explores the impact of the macro-environment on organisations and how economic and political factors affect them. It also outlines the legal conditions that organisations need to follow.
Unit purpose and aim(s)
To develop understanding of organisational ethics and culture and their influence upon leadership style and organisation structure, as required by a practising or potential middle manager.
Unit purpose and aim(s)
This unit equips learners with the skills to use environmental scanning for customer acquisition and retention. It also provides an understanding of how the customer supply chain works to meet customer expectations.
Unit purpose and aim(s)
This unit helps learners develop an understanding and ability to manage efficiently and effectively as required by a practising or potential middle manager. It also determines how well the organization can manage its operations to reach its targets and objectives while reflecting on its ability to manage tasks efficiently and effectively.
Unit purpose and aim(s)
This unit is designed to enhance the learners' comprehension and skills necessary for effectively managing projects, which is essential for current and aspiring middle managers. It provides the foundational knowledge and practical tools needed to navigate the complexities of project management in a managerial role.
Unit purpose and aim(s)
This unit enables learners to comprehend and effectively manage physical resources relevant to their field. This is essential for both practising and prospective middle managers.
Unit purpose and aim(s)
This unit helps learners develop an understanding and ability to manage information within their organisation, as required by a practising or potential middle manager.
Unit purpose and aim(s)
This unit assists learners in grasping the concept of human resource planning within an organization. It enables them to effectively plan and execute recruitment processes that comply with both legal and organizational standards.
Unit purpose and aim(s)
This unit assists learners in grasping the strategic context and objectives of work analysis. It enables them to perform a work analysis aimed at enhancing organisational performance. Additionally, it equips them to make informed decisions based on the results of the work analysis.
Unit purpose and aim(s)
This unit assists learners in grasping the process of data analysis through a statistical tool. It enables them to interpret the results produced by statistical analysis. This understanding is crucial for making informed management decisions.
Unit purpose and aim(s)
This unit assists learners in understanding the key roles and responsibilities within facilities management. It illustrates how these aspects contribute to the success of organizational goals. Additionally, it provides insights into developing a facilities management plan for an organization.
Unit purpose and aim(s)
This unit enables learners to effectively plan a professional presentation. It also equips them to deliver such presentations confidently. Additionally, it encourages self-evaluation of their presentation skills.
Unit purpose and aim(s)
This unit assists learners in recognizing the significance of guiding teams to meet organizational goals and objectives. It also enables them to cultivate and lead effective teams.
Unit purpose and aim(s)
This unit assists learners in comprehending various leadership styles found within an organization. It enables them to evaluate their own leadership abilities and performance in relation to the organization's values and objectives. Additionally, it empowers them to adopt a suitable leadership style that inspires staff to reach the organization's values and goals.
Unit purpose and aim(s)
This unit guides learners in assessing personal and professional development experiences. It encourages them to clarify their aims, objectives, and priorities and helps them plan and evaluate their development activities.
Unit purpose and aim(s)
To develop understanding and ability to lead teams to achieve organisational values and goals as required by a practising or potential middle manager.
Unit purpose and aim(s)
This unit assists learners in grasping the application of lean production and improvement techniques. It focuses on measuring and analysing service-related issues. Additionally, it guides learners in creating a service improvement project by utilising lean production and improvement methodologies.
Unit purpose and aim(s)
This unit supports learners in carrying out a project focused on improving service delivery. It incorporates lean production and improvement techniques. Furthermore, it aids in the development of a report detailing the outcomes of the service improvement initiative.
Unit purpose and aim(s)
The aim of this unit is to develop understanding to improve and maintain environmental performance as required by a practising or potential middle manager. This unit enhances the understanding of the strategic context surrounding environmental sustainability. It also focuses on how to pinpoint and tackle environmental problems through the process of an environmental audit.
Unit purpose and aim(s)
This unit helps the learners develop the ability to effectively manage staff who work remotely from their organisation’s usual place of business or those who have set up a business/enterprise working either from home or a managed facility.
Unit purpose and aim(s)
This unit assists learners in grasping the fundamentals of collaborative work. It also helps them comprehend how to fulfill the needs and expectations of their partners. Additionally, it guides them in establishing a partnership working agreement.
Unit purpose and aim(s)
The aim of this unit is to help learners develop an understanding of how to respond effectively to the challenges of governance within a public/private enterprise such as charitable trusts, NGOs, schools, housing associations, or similar social enterprises in order to improve strategic business performance.
Unit purpose and aim(s)
The aim of this unit is to develop understanding and ability to enable a practicing or potential middle manager to respond effectively to the challenges of managing knowledge and information within an organisation in order to protect the business and to improve business performance.
Unit purpose and aim(s)
This unit empowers learners to apply action learning as a tool for leadership development. Additionally, it assists them in organizing and engaging in activities that foster their leadership capabilities.
Unit purpose and aim(s)
This unit assists learners in recognising the strengths and weaknesses of mental health initiatives within the workplace. It enables them to fulfill legal obligations that promote positive mental health among staff. Additionally, learners will be equipped to conduct and document discussions with employees regarding their mental health.
Unit purpose and aim(s)
This unit aims to provide learners with an understanding of the skills, principles and practice required for effective coaching or mentoring within an organisational context.
Unit purpose and aim(s)
This unit assists learners in grasping the distinct roles of middle managers. It highlights how these roles contribute to an organization's success in reaching its objectives. Additionally, it explores the impact of communication and interpersonal skills on managerial effectiveness in the workplace.
Unit purpose and aim(s)
This unit assists learners in organizing and directing a challenging team activity. It showcases their leadership abilities. Additionally, it enables them to convey details about the activity to their team.
Unit purpose and aim(s)
This unit equips learners with the skills to evaluate equality and diversity management. It focuses on laws, legislation, and internal policies relevant to their own responsibilities.
Unit purpose and aim(s)
This unit guides learners in understanding how crucial it is to manage risks at work. It empowers them to pinpoint and address risks in their own areas of responsibility.
Unit purpose and aim(s)
This unit enables learners to grasp the advantages of delegation. It equips them to delegate effectively within the workplace and enhances their skills in delegating and empowering others.
Unit purpose and aim(s)
This unit assists learners in recognising the significance of fostering personal development. It enables them to create a plan for an individual's development.
Unit purpose and aim(s)
This unit helps learners to comprehend the outcomes of effective leadership and to assess their own leadership styles. They will understand how their styles impact both themselves and their organization. Furthermore, they will learn how to develop their leadership style and improve their overall effectiveness.
Unit purpose and aim(s)
This unit assists learners in comprehending finance in relation to an organisation. It highlights the necessity of maintaining financial management records. Furthermore, it explores how to utilize budgets for managing their specific areas of operation.
Unit purpose and aim(s)
This unit enables learners to grasp the significance of effective communication in management. It also equips them with the skills needed to communicate effectively as reflective managers.
Unit purpose and aim(s)
This unit assists learners in recognising and prioritising their work-related development needs. It enables them to execute and assess planned development activities while applying their learning in a professional setting. Additionally, it highlights the influence of development on workplace performance.
Unit purpose and aim(s)
This unit equips learners with the skills to gather and analyse complex data from a range of secondary sources. It also helps them to assess the outcomes of their own data evaluations. Furthermore, it guides them in reviewing their research activities to identify opportunities for future self-improvement.
Unit purpose and aim(s)
This unit helps the learners to develop an understanding and ability to manage a healthy and safe environment as required by a practising or potential middle manager.
Unit purpose and aim(s)
This unit assists learners in understanding the various types of meetings and their relevance to different purposes. It covers effective preparation strategies for meetings. Moreover, it aims to enhance their skills in managing meetings and in following up on the actions that arise from them.
Unit purpose and aim(s)
Learners will explore the fundamental concepts of marketing management in this unit. They will also develop the skills necessary to review how effective marketing is within an organisation.
Unit purpose and aim(s)
This unit guides learners in understanding the techniques for data collection, analysis, and presentation. It prepares them to use data analysis as a basis for justifying management decisions.
Unit purpose and aim(s)
This unit enables learners to grasp the elements that can influence performance and motivation in a work environment. It also equips them with the skills to enhance motivation levels and boost workplace performance.
Unit purpose and aim(s)
This unit is designed to provide learners with the skills and knowledge necessary to effectively identify, analyse, and resolve problems using well-informed decision-making processes.
Unit purpose and aim(s)
This unit is designed to provide learners with the skills and knowledge necessary to successfully manage and execute change initiatives in the workplace. It covers key areas such as recognising opportunities, evaluating risks and benefits, and creating implementation plans.
Unit purpose and aim(s)
This unit is significant for learners as it aims to enhance their understanding of the organisation's culture and context, a critical element for aligning with specific practices and values within the workplace. It also demonstrates and develops an understanding of the role of middle managers in adapting to the business's culture and context.
Unit purpose and aim(s)
This unit enables learners to grasp the essence and objectives of their own organization. It also helps them recognize how the external environment can influence the organization’s operations.
Unit purpose and aim(s)
This unit supports learners in improving their budgeting skills, with training organisations playing a key role in offering appropriate platforms. It systematically guides learners to understand essential elements of budget planning and control, aiming to equip them with knowledge that boosts their managerial effectiveness and allows them to make meaningful contributions to their organisation's financial success.
Unit purpose and aim(s)
This unit enables learners to grasp the role of financial statements and the financial expectations of stakeholders within an organisation. It also teaches them how to utilise and interpret financial ratios to evaluate various performance aspects that are important to these stakeholders.
Unit purpose and aim(s)
This unit aims to help learners understand the significance of marketing in an organisation. It emphasises key marketing principles that are vital for creating effective strategies that support the organization's goals. Additionally, it provides insights into successful marketing techniques that lead to organisational success.
Unit purpose and aim(s)
The purpose of this unit is to guide learners in gathering data that is relevant to a management problem. It will also empower them to utilise quantitative methods for data analysis to generate actionable recommendations.
Unit purpose and aim(s)
This unit is structured to enable learners to comprehend economic principles that elucidate the determination of prices in a market. Additionally, it seeks to explain how competition influences an organisation's market.
Unit purpose and aim(s)
This unit focuses on assisting learners in building their personal mental resilience. Additionally, it aims to have a positive effect on the mental capabilities of their peers. It is designed to emphasise the importance of mental toughness and to effectively measure mental toughness levels in themselves and in others.
Unit purpose and aim(s)
This unit guides learners in understanding how the domestic economic environment influences the organisation. It also clarifies the effects of the international economic environment on the organisation.
Unit purpose and aim(s)
This unit equips learners with a comprehensive understanding of organisational culture and the essential values that contribute to an atmosphere conducive to innovation and improvement. It delves into the various functions that support innovation and change, offering strategies for nurturing a culture that promotes the development and implementation of new ideas. Furthermore, it emphasises the importance of risk management in cultivating a creative and innovative environment, alongside the critical role of communication in the innovation process.
Unit purpose and aim(s)
This unit assists learners in grasping the essentials of conducting operations research in a business setting. It also prepares them to evaluate the results of operations research accurately.
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.
Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.
We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.
We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.
You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.
Which ILM Leadership and Management Course are right for me?
ILM is the best choice if you would like to enhance your leadership skills and focus on a leadership and management career. After successfully completing the ILM courses, you can apply the leadership and management skills learnt through the courses in your day-to-day job role.
ILM courses start at Level 2 and go up to Level 7, so we offer the course for team leaders, junior managers, middle managers and senior managers. Each level can be achieved at Award, Certificate or Diploma status depending on the amount of credits gained at that level. Credits are awarded depending on the complexity of each Unit.
ILM Level 2: The ILM Level 2 courses are designed for aspiring team leaders, mentors and supervisors who wish to develop their knowledge, mentoring and team-leading skills.
We offer three courses in Level 2, and you may choose one depending on your career goals and needs.
ILM Level 3: The ILM Level 3 courses are designed for aspiring junior managers, first-line managers, aspiring coaches or mentors and supervisors that offers a broad range of knowledge from leadership to management.
We offer various courses at Level 3, and you can select the most suitable course for your career progression.
ILM Level 4 and 5: The ILM Level 4 and 5 Leadership and Management are designed for middle managers. The courses at ILM Level 4 and 5 in Leadership and Management focus on developing core management skills, assessing your leadership performance, and developing critical thinking. You will understand and learn to lead teams to achieve organisational goals and objectives and make strong, informed management decisions with the ILM Level 4 and 5 courses.
We offer various courses in the ILM Level 4 and 5 Leadership and Management, and you may choose one depending on your career goals and needs.
ILM Level 6 and Level 7: The ILM Level 6 and Level 7 courses are developed for senior managers and leaders who seek to sharpen their strategic leadership capability, enabling them to deliver successful outcomes for their organisation.
We offer two courses at Level 6 and Level 7, Leadership and Management, and you may choose one that is most effective for your progression.
You can enrol for any ILM course depending on your career aspirations and eligibility, but you should consider your role, responsibilities and experience when choosing a course.
What is the difference between Award, Certificate and Diploma?
Depending on how detailed the qualification is and how long it might take to complete, ILM qualifications fall into three sizes:
Regulated qualifications are reviewed and accredited by a regulatory body that assures the qualification offers a quality syllabus, learning outcomes, assessment and teaching strategies. The assessments of regulated qualifications are undertaken fairly to guarantee that the certificate is recognised as a valid achievement. Regulated qualifications are recognised worldwide and provide a pathway to a higher level of study. Employers also value regulated qualifications, and employees who achieve them gain a competitive advantage over others.
In the UK, qualifications at schools and colleges are regulated by Ofqual, which maintains a register providing more details on each qualification and its awarding bodies. To ensure quality assurance, regulated qualifications are reviewed periodically so learners obtain up-to-date skills and knowledge and have confidence in the qualifications they pursue.
Are ILM courses regulated?
All ILM qualifications are awarded by The City and Guilds of London Institute which was founded in 1878 and is incorporated by Royal Charter and, are regulated by OfQual.
Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.
If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.
You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.
You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.
What are the payment methods?
The fee can be paid in either of the following methods:
Debit Card/Credit Card
PayPal
Bank Transfer
Do you offer a monthly payment plan?
Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.
It is a purely online course that allows you to complete the learning at your own pace. However, there is a course expiry date for each awarding body. You are required to complete your course within the support duration specified for each course. You should inform the admissions advisor during enrollment if you need additional time.
The course duration for all the (a) award courses are 6 months, (b) certificate courses are 10 months, (c) diploma courses are 12 months and (d) extended diploma programs are 18 months.
The course support duration applies to all the programs delivered by SBTL, irrespective of the awarding bodies.
Can I interchange the units?
As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.
If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.
What are the steps I need to follow once I decide to join you?
What does the allocated tutor provide to me?
Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.
Additional fees apply only in specific optional or performance-based situations:
The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.
Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:
Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.