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School of Business and Technology London
1
Management and Leadership Level-5

ILM Level 5 Award in Leadership and Management

Awarding Body: ILM 2-3 Months Min. 6 credits 100% Online

The ILM Level 5 Award in Leadership and Management is a comprehensive course tailored for individuals who currently hold middle management or leadership roles, or those who are aspiring to reach these positions in the future. The course is ideal for those who oversee the operations divisions and departments, or specialised areas of an organisation, and their roles involve being accountable to senior management or business owners. The course places a strong emphasis on the critical responsibilities of a practicing manager, which include leading and managing individuals and teams to ensure they align with the organisational strategy.

This course is specifically designed to enhance and elevate participants' capabilities and core management skills to the next level. Upon completion, you will develop essential strategic skills and competencies necessary for effectively managing your team thus enabling you to deliver sustainable and long-lasting results.

The course is structured to cover a broad range of units, which encompass skills in six key areas: working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources. This comprehensive coverage allows for a tailored approach, enabling you to select units that align with your specific needs and organisational requirements, resulting in a truly customised learning experience.

At a Glance
Who is it for?
New and practising first-line managers who want to develop core leadership and management skills to improve their own and their team's performance.
Avg. Completion Time
3-4 Months, studying at your own flexible pace.
Support Period
6 Months full access to the course and support.
All-Inclusive Fees
Course fees cover all costs including assessment and registration.
Course Materials
Learning resources and study guides developed by approved tutors.
Elevate Grade
Comprehensive assessment feedback from your tutor to elevate your knowledge.
Personal Tutor Meeting
Schedule online personal tutor meetings whenever you want.
Flexible Learning
Study from anywhere at your own pace, 100% online.
Study Method
Study 100% online, at your own pace, from anywhere in the world.
Dedicated Tutor Support
Unlimited support from subject matter-expert tutors.
Dedicated Support Desk
Raise queries, request tutor support and ask for a callback.
Unlimited Live Classes
Schedule on-demand live online classes for each module.
Why study ILM Level 5 Award in Leadership and Management?

The ILM Level 5 Award in Leadership and Management course is aimed at middle managers with responsibility for substantial programmes and resources. The course demonstrates your commitment to personal and professional development, enhancing your career prospects and opening up new opportunities for personal and professional advancement.

Successful completion of the course could lead you to progression to a range of qualifications including:

ILM graduates achieve remarkable things:

  • An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion.
  • ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development
  • ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials
What is included in ILM Level 5 Award in Leadership and Management?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors, covering all key aspects of the syllabus.
Dedicated Tutor Support
Unlimited dedicated support from subject matter-expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the course.
All-Inclusive Fees
All assessment and registration fees are included in the course fee. No hidden costs.
24-Hour Portal Access
24-hour access to the MyLearnDirect online learning portal for studying at your convenience.
6-Month Support Period

 Full access for 6 months from enrolment.

Who is it for?

 The ILM Level 3 Award in Leadership and Management is designed for individuals who are new to a management role, or preparing to move into one, and want to build foundational leadership and management skills.

  • New and first-time managers wanting to build core management confidence.
  • Team leaders stepping up into their first formal management role.
  • Employees identified for promotion into a management position.
  • Individuals wanting a fast, focused introduction to leadership and management principles.
First-Time Managers Aspiring Managers New Team Leaders Moving Into Management Entry-Level Staff Seeking Promotion
Course Benefits

For Learners

  • Use core management techniques to drive better results
  • Develop your ability to lead, motivate and inspire
  • Provide strategic leadership as well as day-to-day management
  • Benchmark your managerial skills
  • Raise your profile in your organisation.

For Organisations

  • Encourage strategic thinking at this level of management to foster business improvement
  • Engage middle managers with training and development
  • Promote a culture of organisational learning and development

Why Choose ILM Qualifications at SBTL?

ILM (the Institute of Leadership and Management) is among the UK's leading providers of leadership and management qualifications and forms part of the City & Guilds Group. Its qualifications are approved and regulated by Ofqual and are used widely by employers — from small businesses to large multinationals — to build leadership capability at every level.

ILM qualifications are built around a practical, applied approach, pairing leadership theory with real workplace application, and cover learners from first-time supervisors through to experienced senior leaders and executive coaches.

Key reasons to choose ILM Qualifications:

  • Ofqual Regulated — ILM qualifications are approved and regulated by Ofqual, guaranteeing consistent, nationally recognised standards.
  • Part of City & Guilds Group — Supported by the reputation and infrastructure of one of the world's most established skills and education organisations.
  • Practical, Workplace-Focused Learning — Designed to build applied leadership and management skills with immediate workplace relevance.
  • Specialist Pathways — Includes dedicated coaching and mentoring qualifications alongside the core leadership and management routes.
  • Globally Recognised — Respected by employers in the UK and internationally as a marker of credible, practice-based leadership development.
Pathways & Progression
Academic Pathway
Progress to Level 5
  •  ILM Level 5 Award in Leadership and Management
  • Direct progression on successful completion
Professional Recognition
Recognised by ILM
  • Formal recognition on successful completion
  • A credential you can add straight to your CV and LinkedIn
  • Backed by ILM's standing as a leading awarding body
Career Growth
Career Pathways
  • First-Line Manager
  • Junior Manager
  • A clear route from foundational management into broader, more strategic leadership responsibility.
Industry Recognition
Professional Certification
  • Ofqual-regulated RQF Level 5 qualification
  • Awarded by City & Guilds under ILM
  • Valued by employers across the UK and internationally
Career Paths
First-Line Manager
Entry-Level Management Role
Leads a small team and manages day-to-day operational performance.
Supervisor
Entry-Level Management Role
Oversees staff activity and ensures tasks are completed to standard.
Trainee Manager
Entry-Level Management Role
Supports management functions while developing towards a full management role.
Entry Requirements

To enrol in the ILM Level 5 Award in Leadership and Management, learners must meet the following entry requirements. Our friendly admissions advisors are happy to review your case on an individual basis.

  • Age Requirement

    Be 18 years of age and over.

  • Prior Qualification & Experience

    A previous Level 4 qualification or relevant management experience is required.

  • Course Capability

    Possess the ability to complete the Level 5 course.

  • English Language

    The course is offered in English. You must possess considerable competency in English.

Assessment

For each module you study, you will complete a written assignment of 2,000–2,500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor.

Written Assignment
Per Module
2,000–2,500 Words
Per assignment
Online Submission
Via MyLearnDirect
Tutor Assessed
Expert assessment
Syllabus
  • Minimum 6 credits and maximum 12 credits
  • All units from Group 1

 

Group 1

 

 

 
 

Unit Name

Level

Credit Value

GLH

8607-501

Managing Improvement

5

3

8

8607-502

Making a Financial Case

5

3

14

8607-503

Developing Critical Thinking

5

4

18

8607-504

Leading Innovation and Change

5

5

24

8607-505

Managing Individual Development

5

4

18

8607-506

Managing Stress and Conflict in the Organisation  e

5

3

8

8607-507

Understanding the Organisational Environment

5

5

24

8607-508

Understanding Organisational Culture and Ethics

5

3

12

8607-509

Managing Customer Relations

5

3

10

8607-510

Managing for Efficiency and Effectiveness

5

4

18

8607-511

Managing Projects in the Organisation  e

5

4

18

8607-512

Managing Resources

5

4

12

8607-513

Managing Information

5

4

12

8607-514

Managing Recruitment

5

5

24

8607-515

Managing Work Analysis

5

3

12

8607-516

Analysing and Interpreting Statistics to Inform Management Decisions

5

2

10

8607-517

Understanding the Management of Facilities

5

2

9

8607-518

Making Professional Presentations  e

5

2

9

8607-519

Developing and Leading Teams to Achieve Organisational Goals and Objectives

5

4

18

8607-520

Assessing Your Own Leadership Capability and Performance

5

6

15

8607-521

Managing Own Continuing Professional Development (Certificate and Diploma only)

5

15

20

8607-522

Becoming an Effective Leader

5

5

9

8607-523

Preparing to Apply Lean Production and Improvement Methodologies to Operational Problems in Service Delivery

5

8

8

8607-524

Applying Lean Production and Improvement Methodologies to Operational Problems in Service Delivery (Certificate and Diploma only)

5

11

12

8607-525

Improving and Maintaining the Organisation’s Environmental Performance

5

5

14

8607-526

Managing Remote Workers

5

5

12

8607-527

Partnership Working  e

5

4

10

8607-528

Understanding Governance of Organisations

5

6

18

8607-529

Knowledge and Information Management

5

5

14

8607-531

Improving Own Leadership Performance Through Action Learning (Diploma only)

5

15

36

8607-533

Managing Mental Health in the Workplace

5

3

8

8607-550

Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context

5

6

20

Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.

Click on each unit below to read a summary of the learning outcomes.
Group I
32 units
1
8607-501
Managing Improvement
30 TQT 3 Credits

Unit purpose and aim(s)

This unit helps learners develop an understanding and ability to manage quality to plan improvements to meet or exceed customer requirements, as required by a practising or potential middle manager.

2
8607-502
Making a Financial Case
30 TQT 3 Credits

Unit purpose and aim(s)

This unit helps learners develop an understanding and ability to make a financial case as required by a practising or potential middle manager. This knowledge is vital for success in management roles, and it provides learners with the tools they need to make effective financial decisions.

3
8607-503
Developing Critical Thinking
40 TQT 4 Credits

Unit purpose and aim(s)

This unit is intended to guide learners in fostering critical thinking and reflective practices that are crucial for potential or practicing middle managers. It encourages a thorough examination of personal beliefs, attitudes, and value systems. Additionally, learners will learn to critically assess the validity of management theories concerning their own beliefs, attitudes, and values.

4
8607-504
Leading Innovation and Change
50 TQT 5 Credits

Unit purpose and aim(s)

This unit is designed to help learners recognize the significance of innovation and change management in an organization. It empowers them to come up with innovative solutions that can enhance performance. Moreover, it trains them to lead and manage change initiatives within the organization.

5
8607-505
Managing Individual Development
180 TQT 18 Credits

Unit purpose and aim(s)

This unit enables learners to improve their capacity for managing their individual growth. This is particularly important for individuals who are currently middle managers or those who wish to become one.

6
8607-506
Managing Stress and Conflict in the Organisation
30 TQT 3 Credits

Unit purpose and aim(s)

To develop understanding and ability to be able to manage stress and conflict in own organisation, as required by a practising or potential middle manager.

7
8607-507
Understanding the Organisational Environment
50 TQT 5 Credits

Unit purpose and aim(s)

This unit assists learners in building knowledge of the organisational environment, which is important for existing or prospective middle managers. It explores the impact of the macro-environment on organisations and how economic and political factors affect them. It also outlines the legal conditions that organisations need to follow. 

8
8607-508
Understanding Organisational Culture and Ethics
30 TQT 3 Credits

Unit purpose and aim(s)

To develop understanding of organisational ethics and culture and their influence upon leadership style and organisation structure, as required by a practising or potential middle manager.

9
8607-509
Managing Customer Relations
30 TQT 3 Credits

Unit purpose and aim(s)

This unit equips learners with the skills to use environmental scanning for customer acquisition and retention. It also provides an understanding of how the customer supply chain works to meet customer expectations.

10
8607-510
Managing for Efficiency and Effectiveness
40 TQT 4 Credits

Unit purpose and aim(s)

This unit helps learners develop an understanding and ability to manage efficiently and effectively as required by a practising or potential middle manager. It also determines how well the organization can manage its operations to reach its targets and objectives while reflecting on its ability to manage tasks efficiently and effectively.

11
8607-511
Managing Projects in the Organisation
40 TQT 4 Credits

Unit purpose and aim(s)

This unit is designed to enhance the learners' comprehension and skills necessary for effectively managing projects, which is essential for current and aspiring middle managers. It provides the foundational knowledge and practical tools needed to navigate the complexities of project management in a managerial role.

12
8607-512
Managing Resources
40 TQT 4 Credits

Unit purpose and aim(s)

This unit enables learners to comprehend and effectively manage physical resources relevant to their field. This is essential for both practising and prospective middle managers.

13
8607-513
Managing Information
40 TQT 4 Credits

 

Unit purpose and aim(s)

This unit helps learners develop an understanding and ability to manage information within their organisation, as required by a practising or potential middle manager.

14
8607-514
Managing Recruitment
50 TQT 5 Credits

Unit purpose and aim(s)

This unit assists learners in grasping the concept of human resource planning within an organization. It enables them to effectively plan and execute recruitment processes that comply with both legal and organizational standards.

15
8607-515
Managing Work Analysis
30 TQT 3 Credits

Unit purpose and aim(s)

This unit assists learners in grasping the strategic context and objectives of work analysis. It enables them to perform a work analysis aimed at enhancing organisational performance. Additionally, it equips them to make informed decisions based on the results of the work analysis.

16
8607-516
Analysing and Interpreting Statistics to Inform Management Decisions
20 TQT 2 Credits

Unit purpose and aim(s)

This unit assists learners in grasping the process of data analysis through a statistical tool. It enables them to interpret the results produced by statistical analysis. This understanding is crucial for making informed management decisions.

17
8607-517
Understanding the Management of Facilities
20 TQT 2 Credits

 

Unit purpose and aim(s)

This unit assists learners in understanding the key roles and responsibilities within facilities management. It illustrates how these aspects contribute to the success of organizational goals. Additionally, it provides insights into developing a facilities management plan for an organization.

18
8607-518
Making Professional Presentations
20 TQT 2 Credits

Unit purpose and aim(s)

This unit enables learners to effectively plan a professional presentation. It also equips them to deliver such presentations confidently. Additionally, it encourages self-evaluation of their presentation skills.

19
8607-519
Developing and Leading Teams to Achieve Organisational Goals and Objectives
40 TQT 4 Credits

 

Unit purpose and aim(s)

This unit assists learners in recognizing the significance of guiding teams to meet organizational goals and objectives. It also enables them to cultivate and lead effective teams.

20
8607-520
Assessing Your Own Leadership Capability and Performance
60 TQT 6 Credits

Unit purpose and aim(s)

This unit assists learners in comprehending various leadership styles found within an organization. It enables them to evaluate their own leadership abilities and performance in relation to the organization's values and objectives. Additionally, it empowers them to adopt a suitable leadership style that inspires staff to reach the organization's values and goals.

21
8607-521
Managing Own Continuing Professional Development (Certificate and Diploma only)
150 TQT 15 Credits

Unit purpose and aim(s)

This unit guides learners in assessing personal and professional development experiences. It encourages them to clarify their aims, objectives, and priorities and helps them plan and evaluate their development activities.

22
8607-522
Becoming an Effective Leader
50 TQT 5 Credits

Unit purpose and aim(s)

To develop understanding and ability to lead teams to achieve organisational values and goals as required by a practising or potential middle manager.

 

23
8607-523
Preparing to Apply Lean Production and Improvement Methodologies to Operational Problems in Service Delivery
80 TQT 8 Credits

Unit purpose and aim(s)

This unit assists learners in grasping the application of lean production and improvement techniques. It focuses on measuring and analysing service-related issues. Additionally, it guides learners in creating a service improvement project by utilising lean production and improvement methodologies.

24
8607-524
Applying Lean Production and Improvement Methodologies to Operational Problems in Service Delivery (Certificate and Diploma only)
110 TQT 11 Credits

Unit purpose and aim(s)

This unit supports learners in carrying out a project focused on improving service delivery. It incorporates lean production and improvement techniques. Furthermore, it aids in the development of a report detailing the outcomes of the service improvement initiative.

25
8607-525
Improving and Maintaining the Organisation’s Environmental Performance
50 TQT 5 Credits

Unit purpose and aim(s)

The aim of this unit is to develop understanding to improve and maintain environmental performance as required by a practising or potential middle manager. This unit enhances the understanding of the strategic context surrounding environmental sustainability. It also focuses on how to pinpoint and tackle environmental problems through the process of an environmental audit.

26
8607-526
Managing Remote Workers
50 TQT 5 Credits

Unit purpose and aim(s)

This unit helps the learners develop the ability to effectively manage staff who work remotely from their organisation’s usual place of business or those who have set up a business/enterprise working either from home or a managed facility. 

27
8607-527
Partnership Working
40 TQT 4 Credits

Unit purpose and aim(s)

This unit assists learners in grasping the fundamentals of collaborative work. It also helps them comprehend how to fulfill the needs and expectations of their partners. Additionally, it guides them in establishing a partnership working agreement.

28
8607-528
Understanding Governance of Organisations
60 TQT 6 Credits

Unit purpose and aim(s)

The aim of this unit is to help learners develop an understanding of how to respond effectively to the challenges of governance within a public/private enterprise such as charitable trusts, NGOs, schools, housing associations, or similar social enterprises in order to improve strategic business performance.

29
8607-529
Knowledge and Information Management
50 TQT 5 Credits

Unit purpose and aim(s)

The aim of this unit is to develop understanding and ability to enable a practicing or potential middle manager to respond effectively to the challenges of managing knowledge and information within an organisation in order to protect the business and to improve business performance.

30
8607-531
Improving Own Leadership Performance Through Action Learning (Diploma only)
150 TQT 15 Credits

Unit purpose and aim(s)

This unit empowers learners to apply action learning as a tool for leadership development. Additionally, it assists them in organizing and engaging in activities that foster their leadership capabilities.

31
8607-533
Managing Mental Health in the Workplace
30 TQT 3 Credits

Unit purpose and aim(s)

This unit assists learners in recognising the strengths and weaknesses of mental health initiatives within the workplace. It enables them to fulfill legal obligations that promote positive mental health among staff. Additionally, learners will be equipped to conduct and document discussions with employees regarding their mental health.

32
8607-550
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context
60 TQT 6 Credits

Unit purpose and aim(s)

This unit aims to provide learners with an understanding of the skills, principles and practice required for effective coaching or mentoring within an organisational context.

Study Mode

Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.

If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.

Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.

What's included in our online learning?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors which cover all the key aspects of the syllabus.
Tutor Support
Dedicated support from expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support, and encouragement.
Dedicated Support Desk Portal
You can raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the programme.
Quality Learning Resources
Quality learning resources developed by expert tutors, which include learning pathway materials, lecture notes, study guides, case studies, etc., enabling you to apply your knowledge.
Assessment Resources
We offer comprehensive assessment resources and assessment guidelines to support you through each module.
Resources & Support

We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.

Induction
Online and flexible learning induction to help you settle in and prepare for your online studies.
Tutor Support
Dedicated support from expert tutors throughout the duration of your course.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Knowledge
Your tutors will provide formative assessment feedback for each module, helping you improve throughout the course.
Quality Learning Resources
Learning pathway materials, lecture notes, study guides, case studies and more.
Assessment Resources
Comprehensive assessment resources and assessment guidelines provided.
Study Guides
Structured study guides for every unit, keeping you on track and strengthening your understanding as you progress.
Why should I choose SBTL?

We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.

You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.

Which ILM Leadership and Management Course are right for me?

ILM is the best choice if you would like to enhance your leadership skills and focus on a leadership and management career. After successfully completing the ILM courses, you can apply the leadership and management skills learnt through the courses in your day-to-day job role.

ILM courses start at Level 2 and go up to Level 7, so we offer the course for team leaders, junior managers, middle managers and senior managers. Each level can be achieved at Award, Certificate or Diploma status depending on the amount of credits gained at that level. Credits are awarded depending on the complexity of each Unit.

ILM Level 2: The ILM Level 2 courses are designed for aspiring team leaders, mentors and supervisors who wish to develop their knowledge, mentoring and team-leading skills.

We offer three courses in Level 2, and you may choose one depending on your career goals and needs. 

ILM Level 3: The ILM Level 3 courses are designed for aspiring junior managers, first-line managers, aspiring coaches or mentors and supervisors that offers a broad range of knowledge from leadership to management.

We offer various courses at Level 3, and you can select the most suitable course for your career progression.

ILM Level 4 and 5: The ILM Level 4 and 5 Leadership and Management are designed for middle managers. The courses at ILM Level 4 and 5 in Leadership and Management focus on developing core management skills, assessing your leadership performance, and developing critical thinking. You will understand and learn to lead teams to achieve organisational goals and objectives and make strong, informed management decisions with the ILM Level 4 and 5 courses. 

We offer various courses in the ILM Level 4 and 5 Leadership and Management, and you may choose one depending on your career goals and needs. 

ILM Level 6 and Level 7: The ILM Level 6 and Level 7 courses are developed for senior managers and leaders who seek to sharpen their strategic leadership capability, enabling them to deliver successful outcomes for their organisation.

We offer two courses at Level 6 and Level 7, Leadership and Management, and you may choose one that is most effective for your progression. 

You can enrol for any ILM course depending on your career aspirations and eligibility, but you should consider your role, responsibilities and experience when choosing a course.

What is the difference between Award, Certificate and Diploma?

Depending on how detailed the qualification is and how long it might take to complete, ILM qualifications fall into three sizes:

  • Awards are the shortest and most concise qualification, accounting for 10 to 120 hours of learning at a return of 1-12 credits.
  • Certificates (130 to 360 hours of learning) provide a broader base of knowledge and skills, and are awarded between 13 and 36 credits.
  • Diplomas are the most comprehensive qualification, with an extensive programme of learning amounting to over 370 hours of learning for 37 or more credits.
What is a Regulated Qualification?

Regulated qualifications are reviewed and accredited by a regulatory body that assures the qualification offers a quality syllabus, learning outcomes, assessment and teaching strategies. The assessments of regulated qualifications are undertaken fairly to guarantee that the certificate is recognised as a valid achievement. Regulated qualifications are recognised worldwide and provide a pathway to a higher level of study. Employers also value regulated qualifications, and employees who achieve them gain a competitive advantage over others.

In the UK, qualifications at schools and colleges are regulated by Ofqual, which maintains a register providing more details on each qualification and its awarding bodies. To ensure quality assurance, regulated qualifications are reviewed periodically so learners obtain up-to-date skills and knowledge and have confidence in the qualifications they pursue.

Are ILM courses regulated?

All ILM qualifications are awarded by The City and Guilds of London Institute which was founded in 1878 and is incorporated by Royal Charter and, are regulated by OfQual.

How does online learning work at SBTL?

Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.

If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.

You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.

How will I get tutor support and other guidance?

You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.

  • Constructive formative feedback on every assignment to help you improve
  • Guidance on the proposed structure of your work
  • Regular discussion of your assignment progress throughout the course
  • Guidance on presentation — title page, contents, pagination, footnotes and Harvard referencing

What are the payment methods?

The fee can be paid in either of the following methods:

Debit Card/Credit Card

PayPal

Bank Transfer

Do you offer a monthly payment plan?

Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.

Does my course have any deadline?

It is a purely online course that allows you to complete the learning at your own pace. However, there is a course expiry date for each awarding body. You are required to complete your course within the support duration specified for each course. You should inform the admissions advisor during enrollment if you need additional time. 

The course duration for all the (a) award courses are 6 months, (b) certificate courses are 10 months, (c) diploma courses are 12 months and (d) extended diploma programs are 18 months. 

The course support duration applies to all the programs delivered by SBTL, irrespective of the awarding bodies.

Can I interchange the units?

As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.

If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.

What are the steps I need to follow once I decide to join you?
              
1
Select your course — choose the course you want to pursue, making sure you meet the entry requirements.
              
2
Enrol — submit your order application via our website or by emailing admission@sbusinesslondon.ac.uk, then pay online or by bank transfer, as a single payment or in monthly instalments.
              
3
Get portal access — once payment and a compliance check (ID and eligibility) are complete, you'll receive your MyLearnDirect login, usually within 48 hours.
              
4
Induction — a comprehensive online induction helps you settle in and prepare for your studies.
              
5
Dedicated tutor — your allocated tutor and our academic support team assess your work and provide formative feedback before final submission.
              
6
Assessment — marks and grades are published via MyLearnDirect once your final submission is made.
              
7
Certification — receive your accredited certificate on successful completion, ready to progress your career or enrol on your next course with us.
            

What does the allocated tutor provide to me? 
  • Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
  • Our tutors don't just provide academic support; throughout your learning journey, they strive to build confidence, foster aspiration, and encourage a love for learning
  • Offer constructive formative feedback on your assignments, which can help you to improve your assignments. 
  • Offer guidance on the proposed structure.
  • Discuss the progress of your assignments with you during the course.
  • Provide guidance on presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.
Is the course fee all-inclusive? Are there any hidden fees?

Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.

Additional fees apply only in specific optional or performance-based situations:

  • Resubmission fees: if a submission is referred and you need a further attempt.
  • Additional formative review: if you request more than the one review included per module.
  • Extension fees: if you need more time beyond your standard support period. Awarding body fees may also apply.
  • Printed certificate and shipping: if you request an optional printed certificate where the awarding body offers one, and its delivery. Digital certificates are included.
  • Course change: if you ask to change to a different course after enrolling.

The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.

Is there a fee for shipping my certificate?

Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:

  • Within the UK: £10
  • Outside the UK: £50

Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.

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