IBT Level 5 Diploma in Tourism and Hospitality Management


IBT Level 5 Diploma in Tourism and Hospitality Management is targeted at learners who are seeking to further their tourism and hospitality management careers by developing additional knowledge and skills and at learners who are hoping to change their career path by seeking entry into the tourism and hospitality sector. This course provides an in-depth learning experience and orientation to learners and will enable the students to adorn managerial roles in the tourism and hospitality sector by developing the skills and competencies required for this role. This qualification will provide extensive theoretical and practical knowledge for students and help them in managing the complicated organisational issues faced in management level roles in the tourism and hospitality sector. By undertaking this course, the learners will get technical knowledge and practical skills which will be useful for building a management career in the tourism and hospitality industry.

  • To understand the contemporary issues, present in the Tourism and Hospitality sector
  • To assess the Human Resource Management practices in the Tourism and Hospitality industry
  • To conduct a critical examination on the concept ‘Customer Relationship Management'.
  • To scrutinise finance management in the Tourism and Hospitality industry
  • To appraise the concept ‘Marketing Management’ and the theories and principles related to it.
  • To understand the importance of operation management in the Tourism and Hospitality industry

Institute of Business and Technology (IBT) is an awarding body which offers high-quality diploma and degree programs to students seeking vocational qualification. IBT ensures the quality of the programs by ensuring conformance to high standards in courses offered by the organisation. In addition, through regular monitoring and audit of accredited centres, IBT ensures legitimate and reliable functioning of the approved centres. Furthermore, IBT provides comprehensive support to the accredited centres for delivering the best possible service to learners.

IBT qualifications assist a learner in pursuing high-quality professional vocational education delivered in a flexible and customer-focused learning environment. All the qualifications offered by IBT are regularly updated to recognise and meet the changing needs of colleges, training providers, and employers. Moreover, the qualifications offered by IBT facilitate progression to higher education and career development opportunities.

  • Outstanding tutor support that gives you supportive guidance all through the course accomplishment through SBL Support Desk Portal.
  • Access to our cutting-edge learning management platform where you will be able to access vital learning resources and communicate with support desk team.
  • Quality learning materials such as structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.
  • Formative assessment feedback will be provided by the tutors to improve the learners’ achievements.
  • Assessment materials are accessible through our online learning platform
  • Supervision for all modules
  • Multiplatform accessibility through online learning platform. This facilitates SBL in providing learners with course materials directly through smartphone, laptop, tablets or desktop offering students’ opportunity to study as per their convenience.
  • Live Classes (for Blended Learning Students only).

All the units of the qualification are internally assessed by the delivery centre and are externally verified by IBT. A combination of coursework and assignments are used for assessment and students will need to show that they meet each of the assessment criteria and learning outcome detailed within each unit of the qualification, to the required standard for the level of the unit.

Diploma Certificates will be awarded following assessment of the candidate’s coursework and assignment. A qualified tutor will examine the evidence and make a decision, which is verified by the external verifier and passed for certification. To be awarded the certificates, candidates must pass all the six units of the qualification. Candidates need to achieve 40% mark in order to pass each unit. The achievement (pass) rates for this qualification are outstanding.

  • The aspirants must be aged 16 or above
  • A Level 3 qualification or similar qualification is mandatory for the applicants.
  • Work experience that can be equated with Level 3 qualification is also considered
  • IBT awarded Level- 3 or Level-4 Diploma is accepted
  • An IELTS score of 5.5 or above is necessary for the Non-Native English Speakers. In the IBT approved centres, the students have the opportunity to take the English test.

Students will get critical theoretical and practical knowledge of tourism and development after the successful completion of the IBT Level 5 Diploma in Tourism and Hospitality Management. Students will have an unblemished familiarity with the important principles of Tourism and Hospitality Management. Important management skills can be obtained by the students through the Diploma. Opportunities will be arising in front of every student to build a fruitful career in any reputed international Tourism and Hospitality firm. Learners can also progress to level 6 qualifications offered by IBT after completing IBT Level 5 Diploma in Tourism and Hospitality Management.

  • Industry-focused programmes which meet global standards.
  • Programs reviewed by highly qualified experts in the relevant sector.
  • Career enhancement through providing advanced knowledge and skills which meets the 21st-century employer needs.
  • Availability of globally approved centres for enrolling in the desired program.
  • Availability of flexible study options.


Reference No : THM501

Credit : 20 || TQT : 200

Hospitality and Tourism is the most booming industry. This unit covers vast understanding and knowledge of the present day issues that are present in the tourism and hospitality sector.

Reference No : THM502

Credit : 20 || TQT : 200

Good employee is always the success factor. Identifying, inducting, training and coordinating a team is very important aspect in service industry. The unit covers detailedly about the HR aspects that needs to be overlooked."

Reference No : THM503

Credit : 20 || TQT : 200

In service industry customer/client management has a very pivotal role. Continuous research, planning, examining and implementing and maintaining customer relationship management is very important.Through this unit, the learner can achieve the same.

Reference No : THM504

Credit : 20 || TQT : 200

Budgeting is an unavoidable part in any business. Clear planning and analyzing the business needs and trends and managing them inline with the business needs of the company is very important. Through this unit, the learner gets a very clear and transparent idea about how to utilize the same"

Reference No : THM505

Credit : 20 || TQT : 200

Marketing/ Selling the product or ideas can sometime be very critical in a business. This unit extensively covers the skills and techniques required for the same.

Reference No : THM506

Credit : 20 || TQT : 200

Overall management of operations is very vital in this sector. As its totally service oriented sector, its very important to keep up to the day to day changes, needs and expectations of a customer. This units elaborates both techniques and tools required for the same

Delivery Methods

School of Business London provides various flexible delivery methods to its learners which include blended learning and online learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments.

We at SBL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue a smart learning approach where the traditional regular classroom-based learning is replaced by web-based learning and the support level is incredibly high. Learners enrolled at SBL are allocated a dedicated tutor whether it is online or blended learning, who provide learners with comprehensive guidance and support from start to finish of the course.

The significant difference between blended and online learning methods at SBL is the Block Delivery of Online Live Classes. Learners enrolled at SBL on blended learning are offered a block delivery of online live classes which can be booked in advance on their convenience at additional cost.These live classes are relevant to the learners’ program of study and aim to enhance the students’ comprehension of research, methodology and other important study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations.

Resources and Support

School of Business London is dedicated to offering excellent support on every step of your learning journey. School of Business London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently.

Quality learning materials made by industry experts is a significant competitive edge of School of Business London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.

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