IBT Level 5 Diploma in Tourism and Hospitality Management

Tourism and Hospitality

IBT Level 5 Diploma in Tourism and Hospitality Management

Mid level Management

Getting Started

IBT Level 5 Diploma in Tourism and Hospitality Management is targeted at learners who are seeking to further their tourism and hospitality management careers by developing additional knowledge and skills and at learners who are hoping to change their career path by seeking entry into the tourism and hospitality sector. This course provides an in-depth learning experience and orientation to learners and will enable the students to adorn managerial roles in the tourism and hospitality sector by developing the skills and competencies required for this role. This qualification will provide extensive theoretical and practical knowledge for students and help them in managing the complicated organisational issues faced in management level roles in the tourism and hospitality sector. By undertaking this course, the learners will get technical knowledge and practical skills which will be useful for building a management career in the tourism and hospitality industry.

Key Benefits

To understand the contemporary issues, present in the Tourism and Hospitality sector
To assess the Human Resource Management practices in the Tourism and Hospitality industry
To conduct a critical examination on the concept ‘Customer Relationship Management'.
To scrutinise finance management in the Tourism and Hospitality industry
To appraise the concept ‘Marketing Management’ and the theories and principles related to it.
To understand the importance of operation management in the Tourism and Hospitality industry

About Awarding Body

Institute of Business and Technology (IBT) is an awarding body which offers high-quality diploma and degree programs to students seeking vocational qualification. IBT ensures the quality of the programs by ensuring conformance to high standards in courses offered by the organisation. In addition, through regular monitoring and audit of accredited centres, IBT ensures legitimate and reliable functioning of the approved centres. Furthermore, IBT provides comprehensive support to the accredited centres for delivering the best possible service to learners.

IBT qualifications assist a learner in pursuing high-quality professional vocational education delivered in a flexible and customer-focused learning environment. All the qualifications offered by IBT are regularly updated to recognise and meet the changing needs of colleges, training providers, and employers. Moreover, the qualifications offered by IBT facilitate progression to higher education and career development opportunities.

What is included?

Outstanding tutor support that gives you supportive guidance all through the course accomplishment through SBTL Support Desk Portal.
Access to our cutting-edge learning management platform where you will be able to access vital learning resources and communicate with support desk team.
Quality learning materials such as structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.
Formative assessment feedback will be provided by the tutors to improve the learners’ achievements.
Assessment materials are accessible through our online learning platform
Supervision for all modules
Multiplatform accessibility through online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphone, laptop, tablets or desktop offering students’ opportunity to study as per their convenience.
Live Classes (for Blended Learning Students only).

Assessment

All the units of the qualification are internally assessed by the delivery centre and are externally verified by IBT. A combination of coursework and assignments are used for assessment and students will need to show that they meet each of the assessment criteria and learning outcome detailed within each unit of the qualification, to the required standard for the level of the unit.

Diploma Certificates will be awarded following assessment of the candidate’s coursework and assignment. A qualified tutor will examine the evidence and make a decision, which is verified by the external verifier and passed for certification. To be awarded the certificates, candidates must pass all the six units of the qualification. Candidates need to achieve 40% mark in order to pass each unit. The achievement (pass) rates for this qualification are outstanding.

Entry Requirements

The aspirants must be aged 16 or above
A Level 3 qualification or similar qualification is mandatory for the applicants.
Work experience that can be equated with Level 3 qualification is also considered
IBT awarded Level- 3 or Level-4 Diploma is accepted
An IELTS score of 5.5 or above is necessary for the Non-Native English Speakers. In the IBT approved centres, the students have the opportunity to take the English test.

Progression

Students will get critical theoretical and practical knowledge of tourism and development after the successful completion of the IBT Level 5 Diploma in Tourism and Hospitality Management. Students will have an unblemished familiarity with the important principles of Tourism and Hospitality Management. Important management skills can be obtained by the students through the Diploma. Opportunities will be arising in front of every student to build a fruitful career in any reputed international Tourism and Hospitality firm. Learners can also progress to level 6 qualifications offered by IBT after completing IBT Level 5 Diploma in Tourism and Hospitality Management.

Why gain a IBT Qualification?

Industry-focused programmes which meet global standards.
Programs reviewed by highly qualified experts in the relevant sector.
Career enhancement through providing advanced knowledge and skills which meets the 21st-century employer needs.
Availability of globally approved centres for enrolling in the desired program.
Availability of flexible study options.

Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.

Learners are not allowed to make any request to interchange unit(s) once enrolment is complete.

UNIT1- Present-day issues that are present in the Tourism and Hospitality sector

Reference No : THM501

Credit : 20 || TQT : 200

Hospitality and Tourism is the most booming industry. This unit covers vast understanding and knowledge of the present day issues that are present in the tourism and hospitality sector.

UNIT2- Introduction to Human Resource Management

Reference No : THM502

Credit : 20 || TQT : 200

Good employee is always the success factor. Identifying, inducting, training and coordinating a team is very important aspect in service industry. The unit covers detailedly about the HR aspects that needs to be overlooked."

UNIT3- A critical examination of the concept ‘Customer Relationship Management’

Reference No : THM503

Credit : 20 || TQT : 200

In service industry customer/client management has a very pivotal role. Continuous research, planning, examining and implementing and maintaining customer relationship management is very important.Through this unit, the learner can achieve the same.

UNIT4- Introducing the concept ‘finance management’

Reference No : THM504

Credit : 20 || TQT : 200

Budgeting is an unavoidable part in any business. Clear planning and analyzing the business needs and trends and managing them inline with the business needs of the company is very important. Through this unit, the learner gets a very clear and transparent idea about how to utilize the same"

UNIT5- Marketing Management: theory and practice

Reference No : THM505

Credit : 20 || TQT : 200

Marketing/ Selling the product or ideas can sometime be very critical in a business. This unit extensively covers the skills and techniques required for the same.

UNIT6- Operation management in the Tourism and Hospitality business

Reference No : THM506

Credit : 20 || TQT : 200

Overall management of operations is very vital in this sector. As its totally service oriented sector, its very important to keep up to the day to day changes, needs and expectations of a customer. This units elaborates both techniques and tools required for the same

Delivery Methods

School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments.

We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish.

The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations.

Resources and Support

School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently.

Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.

How does the Online Learning work at SBTL?

We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL’s simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas.

How will you study online?

With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal.

How will I get tutor support online?

School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

What is the difference between online learning and blended learning at SBTL?

We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue a smart learning approach where the traditional regular classroom-based learning is replaced by web-based learning and the support level is incredibly high. Learners enrolled at SBTL are allocated a dedicated tutor whether it is online or blended learning, who provide learners with comprehensive guidance and support from start to finish of the course.

The significant difference between blended and online learning at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions which can be booked in advance on their convenience most of the time. In addition to the Online Live Sessions, students will also receive all the standard benefits offered to Online Learning students.

How does the blended learning work at SBTL?

SBTL strategically and conveniently employ Blended Learning, where web-based learning using hybrid-teaching technology coupled with a block delivery of live workshops (classes) replaces the traditional regular classroom-based learning. The live sessions are provided online using Apps like GoToMeeting, Zoom or Skype. In addition to the live sessions, blended learning students will receive comprehensive tutor support through our support desk portal like online learning students.

This mode of study is treated as a Full-time study, not as Online learning. School of Business & Technology London understands that choosing the right education institution is as important as the qualifications you gain. Thus, SBTL always takes a genuine interest in the needs of our students and believe that we can drive positive change for their future.

Does TQT and GLH denotes the same?

Total Qualification Time (TQT) denotes the minimum timeframe a learner takes or requires to complete their qualification.It comprises of the GL (Hours) plus all other time taken in preparation,study or research or any other form of participation in education or training, however no direct supervision of a lecturer or tutor is required. TQT is a terminology mostly used within the qualifications regulated by Ofqual as part of the Regulated Qualification Framework (RQF). When calculating TQT, Awarding bodies take into account similar qualifications to ensure that both the quality and the requirement is met. We also consider the views and expectations of the learners of our qualifications during the development process leading to the attainment of qualification. Our learners will see TQT expressed in two ways within the qualification specifications.

Guided Learning hours are designed in a way that the learner need to complete the activities/ presentations under the instruction, guidance or supervision of a lecturer, tutor or supervisor either by physical presence or electronic means such as prepared lecture slides or learning material. Where a qualification follows a unitised structure, each unit will be allocated a GL(hours) value but where a qualification does not follow a unitised structure, GL (hours) will be allocated to the qualification as a whole. We at School of Business & Technology London provide well precise and detailed learning materials, prepared by qualified and approved tutors in line with the specifications detailed by the awarding body. Besides, learners are given constructive formative feedback for each unit emphasising for learning and development.

Do i have access to books and journals?

We at SBTL offer comprehensive learning materials to the learners made by qualified and approved tutors. In order to accomplish the qualification, learners are needed to undertake further research and readings to achieve the learning outcomes. Thus for further research and readings learners may need to access a number of books and/or journals ,articles from external sources such as libraries or online libraries when and where required. . If you are studying a CMI qualification, you will be provided with access to CMI Management Direct portal where you will have access to several eBooks, Journals and videos etc.

Is the fee structure for online learning and blended learning same?

The course fee for online learning and blended learning are different. The fee details provided in the ‘fees and funding section’ of each course is meant for online learning only. If you want to know the fee details for a blended learning program, please speak to our admission team or email at admission@sbusinesslondon.ac.uk.

What comprehensive supports do I get with Blended Learning?

SBTL continuously innovates and provides high-quality education to transform the skills, knowledge and understanding of our students to enhance their employability and enable them to compete successfully in the dynamic and ever-changing business world. Blended Learning students at SBTL will receive the following benefits.

Allocated Supervisor/tutor
Comprehensive Tutor Support through tutor support desk portal.
Live Workshops (Classes)
Virtual Learning Environment Platform
Assessment Resources
Assessment Guidelines
Comprehensive Module Guidelines
Evaluation Samples

How many hours live sessions will I receive with blended learning option?

The number of hours of live sessions offered for blended learning students varies according to the course level they enrolled. Please see the illustrative examples below.

Award Level - 3 Hours
Certificate Level- 6 Hours
Diploma Level- 8 Hours
Extended Diploma – 10 Hours

What makes you different from other providers?

At School of Business & Technology London, we deploy a cutting-edge learning management system where the learners are enabled to pursue accredited online education with a simplified process. We focus on conferring utmost flexibility on you for schedules and accessibility and learner decide when and how to study. We offer advanced and proficient course portfolio, which meets the current global professional needs. Learners can accomplish their qualification at their own pace, and they don't need to put their life on hold to get qualified.

What does the allocated tutor provide to me ?

Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
Offer constructive formative feedback on your assignments, which you can then revise.
Offer guidance on the proposed structure.
Discuss the progress of your works with you during the course.
Advise you about matters of presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.

Do you provide learning materials?

Quality learning materials made by industry experts is a significant competitive edge of School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.

Do I have to purchase any book?

We at SBTL offer comprehensive learning materials to the learners made by the industry experts. However, some courses may require textbooks to be bought by the student though it is not essential. If you are studying a CMI qualification, you will be provided with access to CMI Management Direct portal where you will have access to several eBooks, Journals and videos etc.

How are the assessments conducted?

Assessments are conducted through assignments and exams. Most of the courses offered at SBTL do to come with exams but only assignments. To find out whether your course requires exams, please visit the relevant course details page on our website and check the assessment section.

Can I interchange units?

Being an approved centre, School of Business & Technology London reserve the right to preselect units to deliver each qualification. For every course, SBTL has preselected units (modules) as per the criteria among the various units listed in the course specification provided by the awarding body. The preselected units are shown in the details page of every course on our website.

Learners are not allowed to make any request to interchange unit(s) once enrolment is complete.

What are the payment methods?

The fee can be paid in either of the following methods:

Debit / Credit Card
PayPal
Bank Transfer

Does my course have a deadline?

As it is a purely online program you have the flexibility to complete the learning at your ease. However, there is a course expiry date for each awarding body. Learner(s) is required to complete their course within the duration specified for each course. If the learner(s) would require additional time, they should inform the admissions manager during the enrollment process. The course duration for all the (a) award programs are 6 months, (b) certificate programs are 10 months, (c) diploma programs are 12 months and (d) extended diploma programs are 18 months. The course duration for the degree top-up programs are subject to the relevant university where the learner(s) is enrolled. This course duration is applicable for all the programs delivered by SBTL, irrespective of the awarding bodies. Suppose, for any reason, you exceed the maximum course duration, and additional time was not agreed upon during enrolment. In that case, you must request a course extension in writing within 14 days of the course expiry date. If your request is approved, a course extension fee is applicable. The applicable course extension fee is £150.00 plus VAT, which acts towards the administration charges for the course extension. You may also need to pay any awarding body re-registration fee if applicable, which will be subject to the policy of the respective awarding body .

What is the URL for the payment page?

https://www.sbusinesslondon.ac.uk/pay-here

Do I have to pay full payment in advance?

The fee can be paid in two ways; either it can be made with a single payment or monthly instalments as specified in the course details page. Students who make a single amount will get an extra discount.

Can I have a customised payment plan?

Both monthly and single payment details for online learning are given on our site. However, if you want to have a customised payment plan, please speak to our admission team or email at admission@sbusinesslondon.ac.uk

What are the significant steps that I need to follow once I decide to join with you?

Select your course

You choose the course that you decide to pursue but ensure you meet the entry requirements.

Enrol

Once the course is selected, you make an application via our website and contact us via email admission@sbusinesslondon.ac.uk. You can make the payment online or bank transfer- either a single payment or easily monthly instalments.

Access to Learning Portal

You will be provided with the login credentials to access the learning portal, which will have all sorts of pathway learning materials to complete your programs successfully. The simplified materials are easy to understand and would help you to work on your assignments.

Dedicated Tutor

You will be allocated to a tutor and supported by our academic support team who will assist, and advice about your course and assignments. Once you accomplish your assignment, your allocated tutor will assess your work and provides you with formative feedback which will help you to improve your assignment prior to the final submission.

Assessment of Assignments.

Feedback is provided to you regularly when you improve your work. Once the final submission is made, marks and grades are published via the learning portal.

Certification

You will get your certificate once you completed the course successfully. You can then move on to your desired career with the help of the accredited certificate. You can enrol for a different course with us; if you want to study more, Decision is yours.

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What Is Included?

Request info Brochure Request Payment Plan Schedule a Demo

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Category

IBT Level 5 Diploma in Tourism and Hospitality Management