IBT Level 4 Diploma in Tourism and Hospitality Management


The Level 4 Diploma in Tourism and Hospitality Management is designed to foster the growth of learners as proficient managers in the dynamic tourism and hospitality industry. Through a comprehensive curriculum, the Level 4 units seamlessly integrate theoretical understanding with hands-on application, addressing pertinent topics within the field. This qualification empowers learners by imparting knowledge and honing skills in academic and research proficiency, the business landscape of tourism and hospitality, industry development, services marketing, consumer behavior, sustainability practices in tourism and hospitality, and event management.

Upon completing this qualification, learners will receive a certificate and transcript, dual-branded by IBT and ICM, which means that the certificate and transcript will be issued by ICM, along with the IBT logo. The successful completion of this qualification alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The modules completed may be used as evidence towards Recognition of Prior Learning if learners plan their further studies in this stream.

Quality Assurance

IBT Qualifications are subject to our internal quality assurance processes and guaranteed to conform to a high standard since we recognise, monitor and audit our accredited centres to ensure they function legitimately and reliably. IBT Qualifications are endorsed by the Institute of Commercial Management (ICM), an Ofqual regulated awarding body established in 1979. Completing an IBT Qualification alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The learning outcomes and assessment criteria for each unit are outlined in the unit specifications, and these have been benchmarked against Levels published by Ofqual to indicate the depth of study involved in successful completion by the learner.

  • Grasp the fundamental principles, concepts, and dynamics inherent in the tourism and hospitality industry, encompassing its historical evolution, current trends, and prevalent practices.
  • Cultivate adept customer service skills geared towards addressing the varied needs of tourists and guests, involving effective communication, proficient problem-solving, and adept conflict resolution.
  • Acquire a comprehensive understanding of hotel and hospitality management principles, spanning operations, front office procedures, housekeeping, food and beverage management, and the intricacies of event planning.
  • Explore the intricacies of tourism planning, marketing, and strategic management, delving into aspects such as destination management, tour operations, and the practices inherent in travel agencies.
  • Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam.
  • With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. 
  • Learning and pathway materials and study guides developed by our highly qualified and experienced tutors will be available around the clock in our cutting-edge learning management system. 
  • Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. 
  • If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. 

The IBT Level 4 Diploma in Tourism and Hospitality Management may open many career pathways including, but not limited to:

  • Event Management,
  • Customer Service Management,
  • Sustainability Coordinator,
  • Sales and Marketing

Institute of Business and Technology (IBT) is an awarding body which offers high-quality diploma and degree programs to students seeking vocational qualification. IBT ensures the quality of the programs by ensuring conformance to high standards in courses offered by the organisation. In addition, through regular monitoring and audit of accredited centres, IBT ensures legitimate and reliable functioning of the approved centres. Furthermore, IBT provides comprehensive support to the accredited centres for delivering the best possible service to learners.

IBT qualifications assist a learner in pursuing high-quality professional vocational education delivered in a flexible and customer-focused learning environment. All the qualifications offered by IBT are regularly updated to recognise and meet the changing needs of colleges, training providers, and employers. Moreover, the qualifications offered by IBT facilitate progression to higher education and career development opportunities.

  • Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal.
  • Access to our cutting-edge learning management platform, where you will be able to access vital learning resources and communicate with the support desk team.
  • Quality learning materials such as structured lecture notes, study guides, practical applications which include real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal.
  • Formative assessment feedback will be provided by the tutors to improve the learners’ achievements.
  • Assessment materials are accessible through our online learning platform.
  • Supervision for all modules
  • Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students the opportunity to study at their convenience.
  • Live Classes (for Blended Learning Students only).

School of Business and Technology London internally assesses all the qualification units and the assignments are externally verified by IBT. A combination of coursework and assignments is used for assessment, and students must show that they meet each assessment criteria and learning outcomes detailed within each unit of the qualification to the required standard for the unit level.

Certificates will be awarded after assessing the candidate’s coursework and assignments. A qualified tutor will examine the evidence and make a decision, which is verified by the external verifier from IBT who will announce the ultimate results. To be awarded the certificates, candidates must pass all the six qualification units. Candidates need to achieve a 40% mark to pass each unit.

IBT Qualifications are endorsed by the Institute of Commercial Management (ICM), an Ofqual regulated awarding body, established in 1979. The self-regulated qualifications of IBT are subject to strict internal quality assurance processes, which reflect high standards. Upon completing the programme, learners will receive a certificate and transcript, dual-branded by IBT and ICM, which means that the certificate and transcript will be issued by ICM, along with the IBT logo.

  • The qualification has been designed to be accessible without artificial barriers that restrict access. The applicant's age should be 18 or above at the time of applying for the qualification. There are few other criteria as well, please see below:

  • The applicant should possess a Level 3 qualification in Tourism and Hospitality Management and/or;
  • Learners who have some educational or professional background in ourism and Hospitality Management;
  • Learners who possess a Level 4 qualification in another discipline and want to develop their careers in ourism and Hospitality Management;
  • In the case of applicants whose first language is not English, then IELTS 6 (or equivalent) is required.

The Level 4 Diploma in Tourism and Hospitality Management prepares individuals for key positions in the industry. Graduates emerge as adept professionals, ready for roles such as tourism analysts, coordinators, or administrators. The program sharpens essential skills for recognising, evaluating, and addressing risks, cultivating effective risk management approaches, and enhancing organisational resilience in the dynamic field of tourism and hospitality.

The successful completion of this qualification alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The modules completed may be also used as evidence towards Recognition of Prior Learning if the learners plan their further studies in this stream.

  • Industry-focused programmes which meet global standards.
  • Programs reviewed by highly qualified experts in the relevant sector.
  • Career enhancement through providing advanced knowledge and skills which meet the 21st-century employer needs.
  • Availability of globally approved centres for enrolling in the desired program.
  • Availability of flexible study options.
  • IBT devised Endorsed Learning Programmes (ELP) by which an organisations training and courses are recognised and endorsed by IBT. The availability of such Endorsed Programmes improves learner’s confidence since it is developed around the best practice. 
  • Upon completing the qualification, learners will receive a certificate and transcript, dual-branded by IBT and ICM, which means that the certificate and transcript will be issued by ICM, along with the IBT logo.

Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.

Learners are not allowed to make any request to interchange unit(s) once enrolment is complete.


Reference No : DTHM404

Credit : 30 || TQT : 300

The aim of this unit is to develop learners‟ understanding of the principles of sustainability that are important for those working in a managerial role in the tourism and hospitality industry.

Reference No : DTHM402

Credit : 30 || TQT : 300

This unit aims to provide learners with an understanding of the roles and characteristics of public and private sector organisations within the tourism and hospitality industry and the challenges they may face.

Reference No : DTHM403

Credit : 30 || TQT : 300

The aim of this unit is to introduce learners to the role of services marketing techniques in the context of customer service within the tourism and hospitality industry.

Reference No : DTHM401

Credit : 30 || TQT : 300

Engaging in academic research and writing will help learners to interpret and evaluate sources of information and evidence before engaging in the production of evidence based, logical, arguments.

Delivery Methods

School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments.

We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish.

The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations.

Resources and Support

School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently.

Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.

Related Courses

IBT Level 5 Diploma in Tourism and Hospitality Management

The Level 5 Diploma in Tourism and Hospitality Management responds to the...

IBT Level 7 Diploma in Tourism and Hospitality Management

The Level 7 Diploma in Hospitality and Tourism Management is meticulously...

OTHM Level 6 Diploma In Tourism And Hospitality

The qualification OTHM Level 6 Diploma in Tourism and Hospitality Manageme...

    Awarded by

  • logo
Dedicated Tutor Support
Assessment Included
Globally Recognised

Study Options

£221.68

10 Monthly Payments - £22.80

Initial Deposit - £57.00

Total Discount Applied - 55%

£285.01
£536.68

10 Monthly Payments - £55.20

Initial Deposit - £138.00

Total Discount Applied - 55%

£690.01
Tourism and Hospitality Management
IBT
Level-4

Related Courses

IBT Level 5 Diploma in Tourism and Hospitality Management

The Level 5 Diploma in Tourism and Hospitality Management responds to the...

IBT Level 7 Diploma in Tourism and Hospitality Management

The Level 7 Diploma in Hospitality and Tourism Management is meticulously...

OTHM Level 6 Diploma In Tourism And Hospitality

The qualification OTHM Level 6 Diploma in Tourism and Hospitality Manageme...
50% OFF