IBT Level 3 Certificate in Hotel Management


The attractiveness of the hospitality industry has been rising to a great extent, thereby increasing the employment opportunities available in this sector. Likewise, the industry has constantly sought talented professionals to manage and monitor the operations. The IBT Level 3 Certificate in Hotel Management aims to provide learners with in-depth knowledge and adequate skills to facilitate a quick entry into the hotel industry. In addition, the course starts with an introduction to the basics of hotel management before imparting the knowledge related to specific areas like types of accommodation, guest management and marketing management. Moreover, the critical areas in hotel management, like food and beverage, human resources, front desk, and back office operations, are introduced to the learners in detail in the latter sections of the course. Overall, this course is useful to those presently working in the hotel management industry and for learners new to the hotel industry, as this qualification covers the basics of hotel management and offers detailed insights into the different operation areas in hotel management.

  • Learners could manage their team in a hotel work environment efficiently.
  • The development of important hotel management skills is facilitated.
  • It would allow the learners to understand the role of a hotel manager.
  • It would facilitate professional and personal growth in the hotel management industry.
  • Learners would be able to obtain a distinguished qualification related to hotel management, which would support them in their careers.Other benefits for the learners include providing an accredited course with full-time tutor support and guidance along with accessibility for all students across the globe and interest-free instalments.

Institute of Business and Technology (IBT) is an awarding body which offers high-quality diploma and degree programs to students seeking vocational qualification. IBT ensures the quality of the programs by ensuring conformance to high standards in courses offered by the organisation. In addition, through regular monitoring and audit of accredited centres, IBT ensures legitimate and reliable functioning of the approved centres. Furthermore, IBT provides comprehensive support to the accredited centres for delivering the best possible service to learners.

IBT qualifications assist a learner in pursuing high-quality professional vocational education delivered in a flexible and customer-focused learning environment. All the qualifications offered by IBT are regularly updated to recognise and meet the changing needs of colleges, training providers, and employers. Moreover, the qualifications offered by IBT facilitate progression to higher education and career development opportunities.

  • Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal.
  • Access to our cutting-edge learning management platform, where you will be able to access vital learning resources and communicate with the support desk team.
  • Quality learning materials such as structured lecture notes, study guides, practical applications including real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal.
  • Formative assessment feedback will be provided by the tutors to improve the learners’ achievements.
  • Assessment materials are accessible through our online learning platform.
  • Supervision for all modules
  • Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students the opportunity to study at their convenience.
  • Live Classes (for Blended Learning Students only).

The delivery centre internally assesses all the qualification units and is externally verified by IBT. A combination of coursework and assignments is used for assessment, and students must show that they meet each assessment criteria and learning outcomes detailed within each unit of the qualification to the required standard for the unit level.
Diploma Certificates will be awarded after assessing the candidate’s coursework and assignments. A qualified tutor will examine the evidence and make a decision, which is verified by the external verifier and passed for certification. To be awarded the certificates, candidates must pass all six qualification units. Candidates need to achieve a 40% mark to pass each unit. The achievement (pass) rates for this qualification are outstanding.

  • The learner needs to have a minimum age of 16 years and above.
  • The learners must have enough knowledge regarding numeracy and literacy according to any general education that has four GCSEs at grade A*-C or
  • Learners who lack sufficient English language skills are required to score 5.5 or more in an IELTS examination or similar examinations. Additionally, the IBT Qualifications' approved centres can be utilised by the learners to take an English test instead of IELTS.
  • The level 2 qualification must be possessed by the learners or qualifications in an associated vocational area or
  • The learners must have appropriate work experience or any level 2 qualifications.

The learners can opt for Level 4 in the IBT Certificate in Hotel Management as career progression after completing this qualification. Moreover, the learners could gain entry into University in undergraduate-level courses. In addition, it would enable learners to start a career in lower management level positions in the hotel industry by completing Level 4 in the IBT Certificate in Hotel Management. Besides, the job roles may involve marketing, food and beverage, human resources and guest management. Additionally, it would prepare the learner to start a business in the area of hotel management.

  • Industry-focused programmes which meet global standards.
  • Programs reviewed by highly qualified experts in the relevant sector.
  • Career enhancement through providing advanced knowledge and skills which meet the 21st-century employer needs.
  • Availability of globally approved centres for enrolling in the desired program.
  • Availability of flexible study options.

Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.

Learners are not allowed to make any request to interchange unit(s) once enrolment is complete.


Reference No : CHM301

Credit : 20 || TQT : 200

This unit helps learner to understand how to manage the operations in the food and beverage industry.

Reference No : CHM302

Credit : 20 || TQT : 200

In this unit learner can study about the marketing techniques in the hotel management sector.

Reference No : CHM303

Credit : 20 || TQT : 200

This unit aims to mould the learner how to manage a front office in a hotel Industry.

Reference No : CHM304

Credit : 20 || TQT : 200

In this unit learner can study about the general techniques in the hotel management field.

Reference No : CHM305

Credit : 20 || TQT : 200

This unit aims to help learner to study about the recruitment, staffing, planning, mediation and arbitration and studies about how to give training and development to the team.

Reference No : CHM306

Credit : 20 || TQT : 200

This module helps to identify the operations in the hotel industry and helps the learner to study about how to manage house keeping and security engineering.

Delivery Methods

School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments.

We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish.

The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations.

Resources and Support

School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently.

Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.

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