CMI Level 5 Award in Management and Leadership

Unit Aim
This unit provides learners with the knowledge, skills and behaviours to manage and lead in a variety of organisational settings. It covers the impact of an organisation’s structure and governance on management and leadership. Furthermore, learners can explore theoretical models, styles and approaches that promote a culture of mutual trust, respect and support.

Learning Outcomes:

• Understand factors which impact on an organisation’s internal environment
• Understand the application of management and leadership theories
• Understand the knowledge, skills and behaviours to be effective in a management and leadership role

Unit Aim
This unit provides learners with the essential management and leadership skills required to lead individuals and teams to success. It covers theoretical and practical approaches to developing, leading and managing teams, including remote and multi-disciplinary teams. Furthermore, learners can assess current and future team capabilities and consider how to support, motivate and inspire teams to exceed expectations.

Learning Outcomes:

• Understand approaches to developing, managing and leading teams
• Understand approaches to achieving a balance of skills and experience in teams
• Know techniques for leading individuals and teams to achieve success

Unit Aim
This unit provides learners with an in-depth understanding of the theoretical and practical approaches to leading and managing teams effectively. It covers the techniques used to monitor and manage individual and team performance. Learners can also assess current and future capabilities and consider how to support, motivate and inspire teams to exceed expectations.

Learning Outcomes:

• Understand approaches to managing and leading teams
• Know how to achieve a balance of skills and experience in teams
• Know techniques for managing and leading individuals and teams to achieve success

Unit Aim
This unit provides learners with an understanding of why and how performance is managed within organisations. It covers the frameworks and tools used to diagnose and evaluate performance. Furthermore, learners can consider how to reward strong performance and manage underperformance in a professional and supportive manner.

Learning Outcomes:

• Understand the rationale for managing performance within organisations
• Understand frameworks, diagnostic and evaluation tools used for performance management
• Know how to manage performance

Unit Aim
This unit provides learners with an understanding of the purpose and characteristics of successful teams. It covers theoretical and practical approaches to team formation. Learners can also analyse and respond proactively to the challenges that occur when new teams are formed.

Learning Outcomes:

• Understand the purpose and characteristics of successful teams
• Understand approaches to team formation
• Know how to analyse and respond to the challenges of team formation
• Know how to evaluate the performance of a newly formed team

Unit Aim
This unit provides learners with an understanding of the requirements for managing, monitoring and reporting on equality, diversity and inclusion. It covers the skills required to lead by example and adapt leadership styles to support inclusive practice. Furthermore, learners can develop and implement an equality action plan and monitor its outcomes for continuous improvement.

Learning Outcomes:

• Understand legal and organisational approaches to equality, diversity and inclusion
• Understand the role and responsibilities of a manager in relation to equality, diversity and inclusion
• Know how to develop and implement plans which support equality, diversity and inclusion within an organisation
• Know how to monitor and report on equality, diversity and inclusion

Unit Aim
This unit provides learners with an understanding of the principles and practices of coaching and mentoring. It covers the role and purpose of these techniques within an organisational learning and development strategy. Learners can also examine the models and processes used and the impact they have on a high-performance culture.

Learning Outcomes:

• Understand the role and purpose of coaching and mentoring within an organisation
• Understand the use of models and processes used in workplace coaching and mentoring
• Know how to manage the delivery of effective coaching and mentoring

Unit Aim
This unit provides learners with an understanding of the manager’s role in workforce development and the scope and purpose of development activities. It covers the benefits of developing a skilled and talented workforce and the factors that influence it. Furthermore, learners can explore innovative approaches and consider how development activities contribute to a talent management strategy.

Learning Outcomes:

• Understand the benefits of developing a skilled and talented workforce
• Understand the factors which influence workforce development
• Understand the scope of learning and development as part of a workforce development strategy
• Know how to measure the impact of workforce development

Unit Aim
This unit provides learners with an understanding of the types and purposes of stakeholder relationships. It covers the frameworks used for stakeholder management and the skills required to manage relationships effectively. Learners can also consider how to measure the impact of stakeholder engagement on organisational performance.

Learning Outcomes:

• Understand the different types and value of stakeholder relationships
• Understand the frameworks for stakeholder management
• Know how to manage stakeholder relationships
• Know methods for measuring the impact of stakeholder engagement on organisational performance

Unit Aim
This unit provides learners with strategies to manage conflict with confidence, find creative solutions and make difficult decisions. It covers the types, causes, stages and impact of conflict and how to investigate conflict situations. Learners can also examine the approaches, knowledge, skills and behaviours used to manage conflict within organisational and legal frameworks.

Learning Outcomes:

• Understand the types, causes, stages and impact of conflict within organisations
• Understand how to investigate conflict situations in the workplace
• Understand approaches, techniques, knowledge, skills and behaviours for managing conflict

Unit Aim
This unit provides learners with an understanding of the factors which impact on recruitment and selection. It covers how to plan for recruitment and approaches to selecting a diverse and talented workforce. Furthermore, learners can examine strategies for retaining the best talent.

Learning Outcomes:

• Understand the factors that impact on recruitment and selection
• Know how to plan for recruitment and selection
• Understand approaches to the recruitment and selection of a diverse and talented workforce
• Understand strategies for retaining talent

Unit Aim
This unit provides learners with an understanding of the rationale for workforce planning. It covers the principles and practices of planning a workforce with the right skills and behaviours. Learners can also consider how to develop a workforce plan to meet organisational objectives.

Learning Outcomes:

• Understand the rationale for workforce planning
• Understand the principles and practices of workforce planning

Unit Aim
This unit provides learners with the knowledge and skills required to manage projects successfully and overcome problems and challenges. It covers the role of projects in delivering organisational strategy and the processes for initiating, planning and managing them. Furthermore, learners can examine the factors that contribute to effective project management.

Learning Outcomes:

• Understand the role of projects in delivering organisational strategy
• Understand processes for initiating, planning and managing projects
• Understand the factors which contribute to effective project management

Unit Aim
This unit provides learners with an understanding of the types and reasons for change within organisations. It covers theoretical models and approaches to change management. Learners can also consider how to initiate, plan and manage change professionally, with open and honest communication.

Learning Outcomes:

• Understand the reasons for change in organisations
• Understand approaches to change management
• Understand how to initiate, plan and manage change in an organisation

Unit Aim
This unit provides learners with the knowledge and skills required to translate organisational objectives into operational plans. It covers the principles of operational planning and how to create a plan in line with organisational objectives. Furthermore, learners can consider how to lead delivery and monitor and measure outcomes against the plan.

Learning Outcomes:

• Understand the principles of operational planning in an organisation
• Know how to create an operational plan in line with organisational objectives
• Know how to manage and lead the delivery of an operational plan
• Know how to monitor and measure the outcome of operational planning

Unit Aim
This unit provides learners with an understanding of how to manage and monitor resources effectively. It covers the importance of efficient resource use and how to plan resource requirements. Learners can also consider how to procure resources in line with regulatory requirements and monitor their use.

Learning Outcomes:

• Understand the importance of effective and efficient resource use in organisations
• Know how to plan resources to meet organisational objectives
• Know how to procure resources
• Know how to monitor resource use in organisations

Unit Aim
This unit provides learners with the ability to identify opportunities for innovation in the workplace. It covers the role of innovation within organisations and the rationale for developing initiatives. Furthermore, learners can examine how to manage the process of turning ideas into reality.

Learning Outcomes:

• Understand the role of innovation within organisations
• Understand the process of managing innovation in an organisation

Unit Aim
This unit provides learners with an understanding of the scope and purpose of business risk management. It covers the types of business risk and the governance and approaches used to manage them. Learners can also consider how risk management is implemented successfully within organisations.

Learning Outcomes:

• Understand the scope of business risk management
• Understand the process for managing business risk

Unit Aim
This unit provides learners with an understanding of the scope and purpose of quality management and the challenge of developing quality in organisations. It covers the approaches, tools and techniques for managing quality. Furthermore, learners can examine how to embed continuous improvement into working practices and judge its success.

Learning Outcomes:

• Understand the scope and purpose of quality management within organisations
• Understand approaches for managing quality
• Understand the application of continuous improvement within organisations
• Know how to judge the success of quality management

Unit Aim
This unit provides learners with an understanding of how financial systems within organisations operate. It covers the sources of finance and the principles for setting and managing budgets within regulatory and organisational guidelines. Learners can also build the confidence and credibility to apply financial management in their role.

Learning Outcomes:

• Understand finance within organisations
• Know how to set and manage budgets

Unit Aim
This unit provides learners with an understanding of the purpose and practices of interpreting, managing and presenting business data and information. It covers the use of data and information in decision making. Furthermore, learners can interpret data to support decisions and present it effectively.

Learning Outcomes:

• Understand the use of data and information in decision making
• Be able to interpret data and information to support decision making
• Know how to present data and information used for decision making

Unit Aim
This unit provides learners with an understanding of their role and responsibilities in managing the customer experience. It covers the key features of a customer service culture and the customer journey. Learners can also consider how to manage, monitor and measure the customer experience.

Learning Outcomes:

• Understand the principles of managing the customer experience
• Understand the customer journey in the context of an organisation
• Know how to manage the customer experience
• Know how to monitor and measure the customer experience

Unit Aim
This unit provides learners with an understanding of the role of marketing in achieving organisational objectives. It covers the marketing environment and the factors that affect the marketing of a product or service. Furthermore, learners can consider how to market a product or service and judge the success of the outcomes.

Learning Outcomes:

• Understand the role of marketing to support the achievement of organisational objectives
• Understand the factors in the organisation’s marketing environment which impact on the marketing of a product or service
• Know how to market a product or service

Unit Aim
This unit provides learners with the opportunity to conduct management research that has an impact on individual or organisational practice. It covers how to plan a genuine workplace project or an academic enquiry relevant to an identified business need. Learners can also carry out the project and report on its outcomes.

Learning Outcomes:

• Know how to plan a management project
• Be able to conduct a management project

Unit Aim
This unit provides learners with an understanding of the value of reflective practice. It covers how analysing their own performance, decision making and leadership identifies opportunities for development. Learners can also apply reflection as the basis of a meaningful personal and professional development plan.

Learning Outcomes:

• Understand the value of reflective practice to inform personal and professional development
• Know how to apply reflective practice to inform personal and professional development

Unit Aim
This unit provides learners with an understanding of ethical leadership and the impact of culture and values on leadership. It covers leadership models and the concept of empowerment. Learners can also examine the techniques and methods used for leading others.

Learning Outcomes:

• Understand leadership practice in an organisation
• Understand leadership styles
• Understand the impact of leadership within organisations