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Coaching and Mentoring Level-3

CMI Level 3 Award in Coaching and Mentoring

Awarding Body: CMI 2–3 Months 5 Credits 100% Online

The CMI Level 3 Award in Coaching and Mentoring is designed for supervisors and first line managers who want to develop their coaching and mentoring skills and techniques, supporting the development of individuals and teams and helping to achieve objectives.

Completed in 2 to 3 months, you will choose from a selection of units covering the key principles and skills of coaching and mentoring, and their impact on individuals and teams managing coaching and mentoring relationships, coaching and mentoring processes, completing the process and evaluating it, and building practical capability to coach and mentor effectively.

Backed by CMI and regulated by Ofqual, the recognised Award is set at RQF Level 3, comparable to GCE AS/A Levels and T Levels, providing a strong foundation for coaching and mentoring responsibilities and a direct route into the CMI Level 3 qualifications in First Line Management.

At a Glance
Who is it for?
New or aspiring coaches and mentors looking to develop practical coaching skills.
Avg. Completion Time
2-3 Months, studying at your own flexible pace.
Support Period
6 Months full access to the course and support.
All-Inclusive Fees
Course fees cover all costs including assessment and registration.
Course Materials
Learning resources and study guides developed by approved tutors.
Elevate Grade
Comprehensive assessment feedback from your tutor to elevate your knowledge.
Personal Tutor Meeting
Schedule online personal tutor meetings whenever you want.
Flexible Learning
Study from anywhere at your own pace, 100% online.
Study Method
Study 100% online, at your own pace, from anywhere in the world.
Dedicated Tutor Support
Unlimited support from subject matter-expert tutors.
Dedicated Support Desk
Raise queries, request tutor support and ask for a callback.
Unlimited Live Classes
Schedule on-demand live online classes for each module.
Why study CMI Level 3 Award in Coaching and Mentoring?

Achieving this CMI Level 3 Award in Coaching and Mentoring qualification will introduce you to the principles, skills and impact of coaching and mentoring and help you establish key coaching and mentoring relationships and skills.

Once you complete this Award course, you can progress to the Certificate or Diploma course in CMI Level 3 Coaching and Mentoring or Level 5 Professional Coaching or Mentoring.

Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification.

CMI graduates achieve remarkable things:

  • 72% agree that their CMI qualification gave them a competitive edge in the job application process.
  • 89% agree they use the skills learnt on their accredited qualification in their current role.
  • 88% agree that the accredited qualification gave them good career prospects.
  • Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate.
  • Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager.
What is included in CMI Level 3 Award in Coaching and Mentoring?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors, covering all key aspects of the syllabus.
Dedicated Tutor Support
Unlimited dedicated support from subject matter-expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the course.
All-Inclusive Fees
All assessment and registration fees are included in the course fee. No hidden costs.
24-Hour Portal Access
24-hour access to the MyLearnDirect online learning portal for studying at your convenience.
6-Month Support Period

Full access for 6 months from enrolment. 

Who is it for?

The CMI Level 3 Award in Coaching and Mentoring is designed for individuals in a first-line management role who want to develop coaching and mentoring skills to support the development of others.

  • First-line managers wanting to build coaching skills within their team.
  • Supervisors looking to support colleague development through mentoring.
  • Individuals identified to lead informal coaching conversations at work.
  • Team leaders wanting a recognised qualification to complement their management role.
First-Line Managers Aspiring Workplace Coaches New People Managers Team Leaders Supporting Staff Development
Course Benefits

  • Introduce you to the principles, skills and impact of coaching and mentoring 
  • Establishing key coaching and mentoring relationships and skills
  • Support the development of individuals and teams
  • Developing your skills in managing team dynamics, equality and diversity
  • Ensuring teams can meet organisational objectives
  • Broader knowledge of operational processes and evaluation techniques
  • Introduces organisational culture, values and behaviour

Why Choose CMI Qualifications at SBTL?

CMI (the Chartered Management Institute) is the UK's only chartered professional body focused exclusively on management and leadership. CMI sets the benchmark for management practice, and its qualifications are approved and regulated by Ofqual.

CMI qualifications run from Level 3 up to Level 8, offering a clear progression route from first-line management to senior strategic leadership. Learners also gain professional CMI membership and the opportunity to work towards Chartered Manager status — a distinction only a small proportion of UK managers hold.

Key reasons to choose CMI Qualifications:

  • Royal Chartered Body — As the UK's only chartered institute for management and leadership, CMI's awards carry a professional standing few other bodies can offer.
  • Ofqual Regulated — CMI qualifications are approved and regulated by Ofqual, so they meet demanding national quality standards.
  • Professional Membership Included — Learners typically receive CMI membership alongside their award.
  • Pathway to Chartered Manager Status — Learners can work towards Foundation Chartered Manager (FCMgr) status early in their career, progressing to full Chartered Manager (CMgr) status.
  • Employer-Trusted — CMI qualifications and membership are valued by employers across public, private, and third-sector organisations.
  • University Progression — Many CMI qualifications carry credit recognition, supporting progression onto degree and postgraduate management study.
Pathways & Progression
Academic Pathway
Progress to Level 4
  • CMI Level 3 Award in Coaching and Mentoring
  • Direct progression on successful completion
Professional Recognition
Chartered Manager Route
  • Foundation Chartered Manager (fCMgr) status on completion
  • Fast-track to full Chartered Manager (CMgr) via the Qualified route
  • Post-nominals that evidence your professional standing
Career Growth
Career Pathways
  • Coaching Manager 
  • People Development Lead 
  • Builds a pathway into specialist coaching and mentoring roles within management.
Industry Recognition
Professional Certification
  • Ofqual-regulated RQF Level 3 qualification 
  • Awarded by Chartered Management Institute (CMI) 
  • Valued by employers across the UK and internationally
Career Paths
Workplace Coach
Entry-Level First-Line Manager Role
Supports individual team members through structured, one-to-one coaching conversations.
Mentoring Coordinator
Entry-Level First-Line Manager Role
Organises and oversees informal mentoring relationships across a team.
Staff Development Lead
Entry-Level First-Line Manager Role
Identifies development needs and guides colleagues toward relevant growth opportunities.
Included With This Course

Foundation Chartered Manager Status (fCMgr)

Foundation Chartered Manager is a professional status awarded by CMI for managers in the early stages of their career — and it comes included with this qualification. Because this programme is mapped against the CMI Professional Standard, fCMgr status is awarded automatically on successful completion — no extra assessment, no extra cost.

What you'll receive

  • Automatic fCMgr award on successful completion of your qualification.
  • The right to use the post-nominals fCMgr after your name.
  • 3 months' free CMI membership, with resources, events and support for your career journey from CMI's membership team.
  • A clear personal development roadmap to guide you towards full Chartered Manager (CMgr) status.

Your CMI membership, explained

  • You'll join CMI as an Affiliate member during your free membership period.
  • CMI's membership team will keep you updated with resources and events to support your development.
  • Feel you meet the criteria for a higher grade? You can upgrade your membership by contacting CMI's membership team directly.
  • After achieving fCMgr status, you can continue to full Chartered Manager via the Fast Track route whenever you're ready, by completing an eligible CMI qualification.

Foundation Chartered Manager status and CMI membership are awarded and administered by the Chartered Management Institute. fCMgr is awarded on completion of eligible CMI Level 3–7 Management & Leadership qualifications and CBIT–CMI Recognised courses. Membership terms are set by CMI and may change.

Entry Requirements

To enrol in the CMI Level 3 Award in Coaching and Mentoring, learners must meet the following entry requirements.

  • Age Requirement

    Be 18 years of age or older.

  • Prior Qualification & Experience

    A previous Level 2 qualification or relevant management experience is required.

  • Course Capability

    Possess the ability to complete the Level 3 course.

  • English Language

    The course is offered in English. You must possess considerable competency in English.

Assessment

For each module you study, you will complete a written assignment of approximately 2000-2500 words and submit it online via your MyLearnDirect learning portal. The guideline word count for units within this qualification varies depending on the size and content of the unit, thus we kindly ask you to refer to your assessment brief and guidelines for each unit.

Written Assignment
Per Module
2000-2500 Words
Per assignment
Online Submission
Via MyLearnDirect
Tutor Assessed
Expert assessment
Syllabus

Learners must select at least one unit to a minimum of 5 credits, 50 hours Total Qualification Time (TQT), and a minimum of 20 Guided Learning Hours (GLH) to achieve this qualification.

Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.

Click on each unit below to read a summary of the learning outcomes.
1
3011
Principles, Skills and Impact of Coaching and Mentoring
70 TQT 7 Credits

Unit Aim

This unit provides learners with an understanding of the principles of coaching and mentoring and the skills required of a coach and of a mentor. It covers how coaching and mentoring affect performance. Learners can also examine the impact of coaching and mentoring on individual, team and organisational performance.

Learning Outcomes:

  • Understand the principles of coaching and mentoring.
  • Understand the skills required of a coach.
  • Understand the skills required of a mentor.
  • Understand the impact of coaching on individual, team and organisational performance.
  • Understand the impact of mentoring on individual, team and organisational performance.
2
3012
Coaching and Mentoring for Individual and Team Needs
60 TQT 6 Credits

Unit Aim

This unit provides learners with an understanding of how coaching and mentoring meet individual and team needs. It covers the knowledge, skills and behaviours of individuals and teams and the stages of the coaching and mentoring processes. Learners can also consider how these processes respond to identified needs.

Learning Outcomes:

  • Understand the impact on the individual and team needs of the coaching process.
  • Understand the impact on the individual and team needs of the mentoring process.
  • Understand the individual and team knowledge, skills or behaviours.
  • Understand the stages of a coaching process.
  • Understand the stages of a mentoring process.
3
3013
Managing the Coaching and Mentoring Relationships
50 TQT 5 Credits

Unit Aim

This unit provides learners with an understanding of how coaching and mentoring relationships are established and managed. It covers the goals of the relationship and the barriers that can arise in the coaching and mentoring processes. Learners can also consider how to address these barriers.

Learning Outcomes:

  • Understand the coaching and mentoring relationships.
  • Understand the goals of the coaching and mentoring relationship.
  • Understand possible barriers to the coaching process.
  • Understand possible barriers to the mentoring process.
4
3014
Coaching and Mentoring Processes
70 TQT 7 Credits

Unit Aim

This unit provides learners with an understanding of how coaching and mentoring processes are implemented. It covers the implementation of the coaching process and of the mentoring process. Learners can also examine how progress is reviewed and feedback is provided.

Learning Outcomes:

  • Understand the implementation of the coaching process.
  • Understand the implementation of the mentoring process.
  • Understand the reviewing of progress and provision of feedback.
5
3015
Completing the Coaching and Mentoring Process
50 TQT 5 Credits

Unit Aim

This unit provides learners with an understanding of how coaching and mentoring processes are brought to a successful close. It covers the skills of concluding the coaching process and of concluding the mentoring process. Learners can also consider how to support the individual or team at the end of the process.

Learning Outcomes:

  • Understand the skills of concluding the coaching process.
  • Understand the skills of concluding the mentoring process.
6
3016
Coaching and Mentoring Process Evaluation
50 TQT 5 Credits

Unit Aim

This unit provides learners with an understanding of how coaching and mentoring processes are evaluated. It covers the evaluation of the individual and team in the coaching and mentoring processes. Learners can also consider the experience gained by coaches and mentors and how it informs their development.

Learning Outcomes:

  • Understand the evaluation of the individual and team in the coaching process.
  • Understand the evaluation of the individual and team in the mentoring process.
  • Understand the coach experience gained from the coaching process.
  • Understand the mentor experience gained from the mentoring process.
Study Mode

Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.

If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.

Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.

What's included in our online learning?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors which cover all the key aspects of the syllabus.
Tutor Support
Dedicated support from expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support, and encouragement.
Dedicated Support Desk Portal
You can raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the programme.
Quality Learning Resources
Quality learning resources developed by expert tutors, which include learning pathway materials, lecture notes, study guides, case studies, etc., enabling you to apply your knowledge.
Assessment Resources
We offer comprehensive assessment resources and assessment guidelines to support you through each module.
Resources & Support

We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.

Induction
Online and flexible learning induction to help you settle in and prepare for your online studies.
Tutor Support
Dedicated support from expert tutors throughout the duration of your course.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Knowledge
Your tutors will provide formative assessment feedback for each module, helping you improve throughout the course.
Quality Learning Resources
Learning pathway materials, lecture notes, study guides, case studies and more.
Assessment Resources
Comprehensive assessment resources and assessment guidelines provided.
Study Guides
Structured study guides for every unit, keeping you on track and strengthening your understanding as you progress.
Why should I choose SBTL?

We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.

You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.

How does online learning work at SBTL?

Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.

If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.

You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.

How will I get tutor support and other guidance?

You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.

  • Constructive formative feedback on every assignment to help you improve
  • Guidance on the proposed structure of your work
  • Regular discussion of your assignment progress throughout the course
  • Guidance on presentation — title page, contents, pagination, footnotes and Harvard referencing

What are the payment methods?

The fee can be paid in either of the following methods:

Debit Card/Credit Card

PayPal

Bank Transfer

Do you offer a monthly payment plan?

Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.

Can I interchange the units?

As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.

If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.

What are the steps I need to follow once I decide to join you?

              
1
Select your course — choose the course you want to pursue, making sure you meet the entry requirements.
              
2
Enrol — submit your order application via our website or by emailing admission@sbusinesslondon.ac.uk, then pay online or by bank transfer, as a single payment or in monthly instalments.
              
3
Get portal access — once payment and a compliance check (ID and eligibility) are complete, you'll receive your MyLearnDirect login, usually within 48 hours.
              
4
Induction — a comprehensive online induction helps you settle in and prepare for your studies.
              
5
Dedicated tutor — your allocated tutor and our academic support team assess your work and provide formative feedback before final submission.
              
6
Assessment — marks and grades are published via MyLearnDirect once your final submission is made.
              
7
Certification — receive your accredited certificate on successful completion, ready to progress your career or enrol on your next course with us.
            

What does the allocated tutor provide to me? 

  • Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
  • Our tutors don't just provide academic support; throughout your learning journey, they strive to build confidence, foster aspiration, and encourage a love for learning
  • Offer constructive formative feedback on your assignments, which can help you to improve your assignments. 
  • Offer guidance on the proposed structure.
  • Discuss the progress of your assignments with you during the course.
  • Provide guidance on presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.
Which CMI Coaching and Mentoring course is right for me?

The CMI Coaching and Mentoring qualifications are designed to suit all levels and experience, allowing learners to take the next step on their professional journey.

A CMI qualification is the perfect choice if you want to build or advance your career in coaching and mentoring. CMI qualifications symbolise a global benchmark for excellence, as CMI is the only Chartered professional body in Management and Leadership. By studying a CMI course, you join a network of over 143,000 members globally, gaining access to the mentoring, support, and globally recognised learning resources that come with CMI membership.

CMI qualifications in coaching and mentoring range from Level 3 to Level 7, with different levels relating to learners' career positions, roles, and responsibilities. Course content is designed to provide the skills and knowledge required for your current and future positions, roles, and responsibilities. Below is an overview of the qualifications and the roles they cover.

CMI Level 3 in Coaching and Mentoring
Designed for supervisors and first-line managers, this qualification supports the development of coaching and mentoring skills and techniques for individuals and teams, alongside working to achieve organisational objectives.

There are three qualifications in the Level 3 suite. Choose depending on your goals and needs:

CMI Level 5 Professional Coaching Practice
Designed to support individuals in developing professional coaching skills, helping them understand and apply the core skills required for effective coaching practice.

Two qualifications are offered in this suite. Choose depending on your career goals and needs:

CMI Level 5 in Professional Mentoring Practice
Designed for practising or aspiring mentors who want to apply their learning to develop their skills and/or progress onto further learning.

CMI Level 7 in Leadership Coaching and Mentoring
Designed for managers and leaders with the authority and responsibility to develop and implement a coaching and mentoring strategy across the organisation.

Three qualifications are offered in this suite. Choose depending on your career goals and needs:

What is the difference between Award, Certificate, Diploma or Extended Diploma?

CMI courses come in four different sizes. The size depends on the depth of the qualification and the duration you take to complete it. 

  • Award: A concise and short course, which the learners typically take two to four months to complete. 
  • Certificate: It provides substantial knowledge and skills and typically takes three to six months to complete.
  • Diploma: A broad learning programme which learners typically take six to ten months to complete.
  • Extended Diploma: A broad and extensive learning programme, which learners typically take twelve to fourteen months to complete.
Are CMI courses regulated?

 CMI is regulated by four regulators: Ofqual in England, CCEA in Northern Ireland, Qualifications Wales, and the Scottish Qualifications Authority (SQA) — meaning all qualifications awarded by CMI are regulated.

Is the course fee all-inclusive? Are there any hidden fees?

Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.

Additional fees apply only in specific optional or performance-based situations:

  • Resubmission fees: if a submission is referred and you need a further attempt.
  • Additional formative review: if you request more than the one review included per module.
  • Extension fees: if you need more time beyond your standard support period. Awarding body fees may also apply.
  • Printed certificate and shipping: if you request an optional printed certificate where the awarding body offers one, and its delivery. Digital certificates are included.
  • Course change: if you ask to change to a different course after enrolling.

The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.

Is there a fee for shipping my certificate?

Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:

  • Within the UK: £10
  • Outside the UK: £50

Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.