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School of Business and Technology London
1
Management and Leadership Level-2

CMI Level 2 Diploma in Team Leading

Awarding Body: CMI 8–10 Months Min. 38 Credits 100% Online

The CMI Level 2 Diploma in Team Leading covers team-leading skills and knowledge and is designed for practising or aspiring team leaders who wish to develop their knowledge and team-leading skills. A wide range of units allows individuals and employers to tailor the elements and size of the qualification to their needs specifically.

The CMI Level 2 Diploma in Team Leading is a broad and extensive learning course that gives you an extensive knowledge of core team-leading skills while focusing on the specific leadership areas appropriate to you and your workplace.

You'll have a wide range of units to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression.

At a Glance
Who is it for?
New or aspiring team leaders preparing for their first supervisory role.
Avg. Completion Time
8–10 Months, studying at your own flexible pace.
Support Period
12 Months full access to the course and support.
All-Inclusive Fees
Course fees cover all costs including assessment and registration.
Course Materials
Learning resources and study guides developed by approved tutors.
Elevate Grade
Comprehensive assessment feedback from your tutor to elevate your knowledge.
Personal Tutor Meeting
Schedule online personal tutor meetings whenever you want.
Flexible Learning
Study from anywhere at your own pace, 100% online.
Study Method
Study 100% online, at your own pace, from anywhere in the world.
Dedicated Tutor Support
Unlimited support from subject matter-expert tutors.
Dedicated Support Desk
Raise queries, request tutor support and ask for a callback.
Unlimited Live Classes
Schedule on-demand live online classes for each module.
Why study CMI Level 2 Diploma in Team Leading?

This course is perfect for you if you are a current or aspiring team leader and want to take your career to the next level.

You will develop extensive knowledge of core team-leading skills while focusing on the specific leadership areas appropriate to you and your workplace.

This course is designed for team leaders; to support the development of their skills in leading a team, making sure that team’s work achieves organisational objectives, and contributing to planning, problem solving and decision making.

Upon completing this course, you can progress to:

  • CMI Level 3 Qualifications in First Line Management
  • CMI Level 3 Coaching and Mentoring

Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 2 Diploma in Team Leading, you will have access to CMI Membership and Support for the duration of your study alongside your qualification.

CMI graduates achieve remarkable things:

  • 72% agree that their CMI qualification gave them a competitive edge in the job application process.
  • 89% agree they use the skills learnt on their accredited qualification in their current role.
  • 88% agree that the accredited qualification gave them good career prospects.
  • Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate.
  • Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager.
What is included in CMI Level 2 Diploma in Team Leading?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors, covering all key aspects of the syllabus.
Dedicated Tutor Support
Unlimited dedicated support from subject matter-expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the course.
All-Inclusive Fees
All assessment and registration fees are included in the course fee. No hidden costs.
24-Hour Portal Access
24-hour access to the MyLearnDirect online learning portal for studying at your convenience.
12-Month Support Period

Full access for 12 months from enrolment.

Who is it for?

The CMI Level 2 Diploma in Team Leading is designed for individuals who are new to a team leading role or who are preparing to take on first-line responsibilities within their organisation.

  • Newly appointed team leaders looking to build core leadership skills.
  • Employees identified for promotion into a team leading position.
  • Supervisors seeking a recognised qualification to formalise their skills.
  • Individuals wanting a fast, focused introduction to team leadership before progressing further.
New Team Leaders Aspiring Supervisors First-Time People Managers Managers Entry-Level Staff Seeking Promotion
Course Benefits

This course will bring you many vital benefits, such as;

  • Development of your skills in effective team leading
  • Ensuring teams can meet organisational objectives
  • Improve problem-solving skills
  • Effective decision making
  • Develop your knowledge of the roles and responsibilities of a team leader

Why Choose CMI Qualifications at SBTL?

CMI (the Chartered Management Institute) is the UK's only chartered professional body focused exclusively on management and leadership. CMI sets the benchmark for management practice, and its qualifications are approved and regulated by Ofqual.

CMI qualifications run from Level 3 up to Level 8, offering a clear progression route from first-line management to senior strategic leadership. Learners also gain professional CMI membership and the opportunity to work towards Chartered Manager status — a distinction only a small proportion of UK managers hold.

Key reasons to choose CMI Qualifications:

  • Royal Chartered Body — As the UK's only chartered institute for management and leadership, CMI's awards carry a professional standing few other bodies can offer.
  • Ofqual Regulated — CMI qualifications are approved and regulated by Ofqual, so they meet demanding national quality standards.
  • Professional Membership Included — Learners typically receive CMI membership alongside their award.
  • Pathway to Chartered Manager Status — Learners can work towards Foundation Chartered Manager (FCMgr) status early in their career, progressing to full Chartered Manager (CMgr) status.
  • Employer-Trusted — CMI qualifications and membership are valued by employers across public, private, and third-sector organisations.
  • University Progression — Many CMI qualifications carry credit recognition, supporting progression onto degree and postgraduate management study.
Pathways & Progression
Academic Pathway
Progress to Level 3
  • CMI Level 3 Award in Principles of Management and Leadership
  • Direct progression on successful completion
Professional Recognition
Chartered Manager Route
  • Foundation Chartered Manager (fCMgr) status on completion
  • Fast-track to full Chartered Manager (CMgr) via the Qualified route
  • Post-nominals that evidence your professional standing
Career Growth
Career Pathways
  • Supervisor
  • Operations Team Leader
  • Builds a foundation for progression into first-line management roles.
Industry Recognition
Professional Certification
  • Ofqual-regulated RQF Level 2 qualification
  • Awarded by Chartered Management Institute (CMI)
  • Valued by employers across the UK and internationally
Career Paths
Team Leader
Entry-Level Team Lead Role
Coordinates the day-to-day work of a small team to meet targets.
Shift Supervisor
Entry-Level Team Lead Role
Oversees shift operations and supports staff to maintain performance standards.
Section Leader
Entry-Level Team Lead Role
Guides a specific work section, ensuring tasks are completed to standard.
Entry Requirements

To enrol in the CMI Level 2 Diploma in Team Leading, learners must meet the following entry requirements.

  • Age Requirement

    Be 18 years of age and over.

  • Course Capability

    Possess the ability to complete the Level 2 course.

  • English Language

    The course is offered in English. You must possess considerable competency in English.

Assessment

For each module you study, you will complete a written assignment of approximately 1,500-2,000 words and submit it online via your MyLearnDirect learning portal. The guideline word count for units within this qualification varies depending on the size and content of the unit, thus we kindly ask you to refer to your assessment brief and guidelines for each unit.

Written Assignment
Per Module
1,500–2,000 Words
Per Assignment
Online Submission
Via MyLearnDirect
Tutor Assessed
Expert Assessment
Syllabus

Learners must complete all Group A units and any combination of units to a minimum of 5 credits from Group B, for a total of 38 credits, 380 hours Total Qualification Time (TQT), and a minimum of 130 Guided Learning Hours (GLH) to achieve this qualification.

Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.

Click on each unit below to read a summary of the learning outcomes.
Group A
6 units
1
2001
Personal development as a team leader
60 TQT 6 Credits

Unit Aim

This unit provides learners with insights into the development of essential skills and knowledge for effective team leadership, along with an understanding of the leader's responsibilities for team well-being. It covers identifying work goals and the competencies required to meet them. Furthermore, learners can collaboratively establish, execute, and assess a development plan designed to achieve these objectives while grasping the team leader's crucial role in promoting a healthy workplace environment.

Learning Outcomes:

  • Be able to identify work objectives and the skills and knowledge required to meet them.
  • Be able to agree, implement and review the development plan to meet work objectives.
  • Understand team leader's responsibility for welfare in the work area.
  • Understand the team leader's responsibilities in relation to discrimination, harassment and diversity.
2
2002
Communicating with a team
50 TQT 5 Credits

Unit Aim

This unit provides learners with insights into the role of communication in leading a team. It covers the principles and methods of effective communication and how team briefings are organised. Learners can also examine how to lead team briefings so that the team understands its work and objectives.

Learning Outcomes:

  • Understand the role of communication in leading a team.
  • Understand how to organise team briefings.
  • Understand how to lead team briefings.
3
2004
Controlling resources
60 TQT 6 Credits

Unit Aim

This unit provides learners with the knowledge and skills to identify, source and manage the resources a team needs to meet its objectives. It covers communicating how resources are used and managing them effectively and efficiently. Learners can also examine the causes and effects of resource wastage and how to reduce it.

Learning Outcomes:

  • Be able to identify and source resources needed to achieve team objectives.
  • Be able to manage the resources effectively and efficiently to achieve team objectives.
  • Be able to identify and reduce resource wastage.
4
2005
Building work relationships
50 TQT 5 Credits

Unit Aim

This unit provides learners with an understanding of how to communicate and maintain positive working relationships. It covers working relationships with the manager, with members of the team, and with individuals outside the team. Learners can also examine the communication methods that support these relationships.

Learning Outcomes:

  • Understand how to communicate and maintain working relationships with the manager.
  • Understand how to communicate and maintain working relationships with the team.
  • Understand how to develop work relationships outside the team.
5
2006
Developing team needs
60 TQT 6 Credits

Unit Aim

This unit provides learners with the knowledge and skills to support the development of team members. It covers planning and implementing induction for a new team member and identifying and planning team training needs. Learners can also develop the skills to train a team member to carry out a task.

Learning Outcomes:

  • Understand how to plan and implement induction for a new team member.
  • Understand how to identify and plan the training needs of team members.
  • Be able to train a team member to carry out a task.
6
2007
Providing customer service
50 TQT 5 Credits

Unit Aim

This unit provides learners with the knowledge and skills to support effective customer service within a team. It covers identifying the team's internal and external customers and the level of service they require. Learners can also examine how to identify and resolve customer service issues.

Learning Outcomes:

  • Be able to identify the team's customers and the level of service required.
  • Be able to identify and resolve customer service issues.
Group B
4 units
7
2003
Monitoring team performance
50 TQT 5 Credits

Unit Aim

This unit provides learners with an understanding of how team objectives and plans for achievement are developed. It covers planning and allocating work, and monitoring and reviewing the team's performance. Learners can also examine how to evaluate work performance and give feedback to individuals and teams.

Learning Outcomes:

  • Understand the team objective(s) and plan for achievement.
  • Be able to plan to achieve team objective(s).
  • Be able to monitor and review the team's performance.
  • Understand how to evaluate work performance.
8
2008
Being a Team Leader
50 TQT 5 Credits

Unit Aim

This unit provides learners with an understanding of what is required of a team leader within an organisation. It covers the organisational requirements for the role and a range of leadership styles suited to different situations. Learners can also examine how a team leader builds a shared sense of purpose with a team.

Learning Outcomes:

  • Understand the organisational requirements for a team leader.
  • Understand a range of leadership styles applicable to different situations.
  • Understand how the team leader builds a shared sense of purpose with a team.
9
2009
Introduction to Team Leading
60 TQT 6 Credits

Unit Aim

This unit provides learners with an introduction to the role and responsibilities of a team leader. It covers personal development planning, communicating instructions and plans, and developing working relationships. Learners can also examine how to construct and monitor a work plan and give feedback to the team.

Learning Outcomes:

  • Understand the role of the team leader.
  • Be able to construct a personal development plan.
  • Understand and communicate instructions and plans.
  • Understand how to develop and maintain working relationships.
  • Understand how to construct and monitor a work plan.
  • Understand how to give feedback to the team.
10
2010
Understanding Corporate Social Responsibility
50 TQT 5 Credits

Unit Aim

This unit provides learners with an understanding of corporate social responsibility (CSR) and what it means for organisations. It covers the responsibilities of the team leader and the team for CSR. Learners can also examine the influence of CSR inside and outside an organisation.

Learning Outcomes:

  • Understand the meaning of Corporate Social Responsibility.
  • Understand the team leader's and the team's responsibilities for Corporate Social Responsibility.
  • Understand the influence of CSR inside and outside an organisation.
Study Mode

Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.

If you want a high level of structured guidance and support but can't attend scheduled live classes, then online learning is the perfect study method. You study at your own pace and set your own flexible schedule. We are dedicated to offering extensive learning support to simplify your learning journey, so we provide the option to schedule online personal meetings with your tutor at your convenience.

Our simplified online learning facilitates you to achieve high career growth without stress and dilemmas.

What's included in our online learning?
Learning Resources
Comprehensive learning resources and study guides developed by expert tutors which cover all the key aspects of the syllabus.
Tutor Support
Dedicated support from expert tutors throughout the duration of your studies.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support, and encouragement.
Dedicated Support Desk Portal
You can raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Grade
Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the programme.
Quality Learning Resources
Quality learning resources developed by expert tutors, which include learning pathway materials, lecture notes, study guides, case studies, etc., enabling you to apply your knowledge.
Assessment Resources
We offer comprehensive assessment resources and assessment guidelines to support you through each module.
Resources & Support

We are committed to providing unwavering support throughout your educational journey. Our dedicated support team is a crucial link between tutors and learners, ensuring that guidance, assessment feedback, and additional study assistance are delivered promptly and effectively.

Induction
Online and flexible learning induction to help you settle in and prepare for your online studies.
Tutor Support
Dedicated support from expert tutors throughout the duration of your course.
Personal Tutor Meetings
Schedule online personal tutor meetings whenever you want for guidance, support and encouragement.
Dedicated Support Desk Portal
Raise queries, request tutor support and ask for a callback whenever you need guidance and assistance.
Elevate Knowledge
Your tutors will provide formative assessment feedback for each module, helping you improve throughout the course.
Quality Learning Resources
Learning pathway materials, lecture notes, study guides, case studies and more.
Assessment Resources
Comprehensive assessment resources and assessment guidelines provided.
Study Guides
Structured study guides for every unit, keeping you on track and strengthening your understanding as you progress.
Why should I choose SBTL?

We focus on providing a sophisticated, flexible learning experience. Our courses are designed with 100% online learning so your studies fit around your full-time work and other commitments, letting you study from anywhere, at your own pace.

You'll also get dedicated tutor support, scheduled personal tutor meetings whenever you need them, and access to our Dedicated Support Desk portal to raise queries or request a call back.

How does online learning work at SBTL?

Our online learning gives you the flexibility to study when and where you want, with rich online learning resources and study guides developed by our expert tutors to provide structure, keep you motivated, and strengthen your understanding of the subject.

If you want a high level of structured guidance and support without attending scheduled classes, then online learning is the perfect study method for you. You study at your own pace and set your own flexible schedule. Our simplified online learning helps you achieve high career growth without stress and dilemmas.

You can schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement. When it comes to support, we have a dedicated support desk team so you can raise queries, request tutor support, and ask for a callback whenever you need guidance or assistance.

How will I get tutor support and other guidance?

You will have access to unlimited dedicated tutor support through our centralised Support Desk portal. You can schedule personal tutor meetings whenever needed and raise queries via the MyLearnDirect learning portal at any time.

  • Constructive formative feedback on every assignment to help you improve
  • Guidance on the proposed structure of your work
  • Regular discussion of your assignment progress throughout the course
  • Guidance on presentation — title page, contents, pagination, footnotes and Harvard referencing

What are the payment methods?

The fee can be paid in either of the following methods:

Debit Card/Credit Card

PayPal

Bank Transfer

Do you offer a monthly payment plan?

Yes. We offer flexible, low-cost and interest-free payment plans across all our courses and study methods, so you can spread the cost monthly and focus on learning.

Can I interchange the units?

As an approved centre, SBTL preselects the units for each course from those listed in the awarding body's specification, and the preselected units are shown on every course's details page.

If you'd like different units, you must request this before enrolment so we can confirm the learning resources are available. Once enrolment is complete, unit interchange requests can no longer be accommodated.

What are the steps I need to follow once I decide to join you?
              
1
Select your course — choose the course you want to pursue, making sure you meet the entry requirements.
              
2
Enrol — submit your order application via our website or by emailing admission@sbusinesslondon.ac.uk, then pay online or by bank transfer, as a single payment or in monthly instalments.
              
3
Get portal access — once payment and a compliance check (ID and eligibility) are complete, you'll receive your MyLearnDirect login, usually within 48 hours.
              
4
Induction — a comprehensive online induction helps you settle in and prepare for your studies.
              
5
Dedicated tutor — your allocated tutor and our academic support team assess your work and provide formative feedback before final submission.
              
6
Assessment — marks and grades are published via MyLearnDirect once your final submission is made.
              
7
Certification — receive your accredited certificate on successful completion, ready to progress your career or enrol on your next course with us.
            

What does the allocated tutor provide to me? 
  • Provide you with comprehensive guidance and support from start to finish of your course through the support desk portal.
  • Our tutors don't just provide academic support; throughout your learning journey, they strive to build confidence, foster aspiration, and encourage a love for learning
  • Offer constructive formative feedback on your assignments, which can help you to improve your assignments. 
  • Offer guidance on the proposed structure.
  • Discuss the progress of your assignments with you during the course.
  • Provide guidance on presentation, such as the title page, contents page, pagination, footnoting and Harvard Referencing.

What is the difference between Award, Certificate, Diploma or Extended Diploma?

CMI courses come in four different sizes. The size depends on the depth of the qualification and the duration you take to complete it. 

  • Award: A concise and short course, which the learners typically take two to four months to complete. 
  • Certificate: It provides substantial knowledge and skills and typically takes three to six months to complete.
  • Diploma: A broad learning programme which learners typically take six to ten months to complete.
  • Extended Diploma: A broad and extensive learning programme, which learners typically take twelve to fourteen months to complete.
Are CMI courses regulated?

 CMI is regulated by four regulators: Ofqual in England, CCEA in Northern Ireland, Qualifications Wales, and the Scottish Qualifications Authority (SQA) — meaning all qualifications awarded by CMI are regulated.

Which CMI Management and Leadership course is right for me?

A CMI qualification is the perfect choice if you want to build or advance your career in management. CMI qualifications symbolise a global benchmark for excellence, as CMI is the only Chartered professional body in Management and Leadership. By studying a CMI course, you join a network of over 143,000 members globally, gaining access to the mentoring, support, and globally recognised learning resources that come with CMI membership.

CMI qualifications range from Level 2 to Level 8, with different levels relating to learners' career positions, roles, and responsibilities. Course content is designed to provide the skills and knowledge required for your current and future positions, roles, and responsibilities. Below is a broad overview of the qualifications and the roles they cover.

CMI Level 2
CMI Level 2 in Team Leading is designed for aspiring team leaders who wish to develop their knowledge and team-leading skills.

There are three qualifications in this suite. Choose depending on your goals and needs:

CMI Level 3
Designed for aspiring, supervisory, or first-line managers, offering a broad range of knowledge from team leading to project and resource management.

Three qualifications are available in the CMI Level 3 Principles of Management and Leadership suite:

CMI Levels 4 and 5
CMI Level 4 and Level 5 in Management and Leadership are designed for middle managers, focusing on developing core management skills such as managing resources, decision-making, recruitment, and information management.

For CMI Level 4, there are three qualifications to choose from based on your progression:

For CMI Level 5, there are four qualifications to choose from, based on your progression opportunities and the depth of qualification you need:

CMI Levels 6 and 7
These courses target senior management, specifically developed for those responsible for translating organisational strategy into effective performance.

CMI Level 6 in Professional Management and Leadership Practice is designed for individuals wishing to develop their professional management and leadership practice skills. Three qualifications are available — select one based on your experience and career aspirations:

CMI Level 7 in Strategic Management and Leadership Practice is designed for current or aspiring senior managers looking to develop strategic management and leadership skills to drive business activities and achieve organisational success. Four qualifications are available — choose based on your career progression, goals, and depth of study:

CMI Level 8
CMI is the only organisation offering Level 8, suited to C-level senior managers. This course primarily focuses on strategic management and developing performance management strategies.

You can enrol on any CMI course depending on your career aspirations and eligibility, but you should consider your role, responsibilities, and experience when choosing. Note that only the CMI Level 5, Level 6, and Level 7 Diplomas, and the Level 5 and Level 7 Extended Diplomas, will enable you to become a Chartered Manager.

What is Foundation Chartered Manager Status (fCMgr)?

Foundation Chartered Manager (fCMgr) is a professional status designed to help you gain a competitive advantage and start your management career journey with CMI membership benefits. This exceptional status as a Foundation Chartered Manager recognises you as an individual and proves you have the essential skills to be an effective manager. Moreover, the status demonstrates your commitment to further developing those skills to deliver better business results.

Eligibility to become Foundation Chartered Manager 

You will be automatically eligible to become a Foundation Chartered Manager (fCMgr) if you complete one of the following courses with us. 

What is Chartered Manager Status (CMgr)?

Chartered Manager (CMgr) is a professional recognition and the highest status a professional can achieve in management and leadership. Offered only by Chartered Management Institute, thousands of UK managers at all levels and across all sectors now hold Chartered Manager and highly value it – as shown by the remarkably high net promoter score of +67 and satisfaction and retention rates of 93% within the Chartered Manager report.

The Chartered Managers bring much value and contribute to the UK economy and businesses. 

£13k
Average pay rise on becoming Chartered
£62k
Extra revenue generated per year (£310k over 5 yrs)
£22.4k
Added to the UK economy each year, per manager

Why should you become Chartered Manager?

  • To maximise your productivity and enhance your earnings potential
  • To improve your employability and impact at the workplace 
  • To enhance your personal and career development 
  • To become an effective manager and leader

Benefits for Organisations

Chartered Managers have the potential to solve problems and deliver solutions for businesses:

  • 95% say that Chartered Managers possess skills to achieve organisational results
  • 81% say that they could utilise their managerial skills since becoming Chartered to lead and manage people and manage change
  • 78% say that they have positively impacted the wider team in their organisation, such as increased employee engagement since becoming a Chartered Manager. 

Benefits for Individuals

Becoming a chartered manager will enable you to continue developing your skills throughout your career. 

  • 91% say their self-awareness has significantly improved
  • 81% say their management skills have enhanced
  • 76% say that the status of Chartered Manager gives them an "ultimate competitive advantage."

Fast Track to Chartered Status

You can fast-track to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing one of the courses below and with 3+ years of experience in a managerial role.

Is the course fee all-inclusive? Are there any hidden fees?

Yes, our course fee is all-inclusive, and there are no hidden fees. If you complete your course within your standard support period, without needing a resubmission or a printed certificate, you pay nothing beyond the course fee. Your course fee covers awarding body registration, full course access, tutor support, learning materials, one formative review per module, assessment marking and your digital certificate.

Additional fees apply only in specific optional or performance-based situations:

  • Resubmission fees: if a submission is referred and you need a further attempt.
  • Additional formative review: if you request more than the one review included per module.
  • Extension fees: if you need more time beyond your standard support period. Awarding body fees may also apply.
  • Printed certificate and shipping: if you request an optional printed certificate where the awarding body offers one, and its delivery. Digital certificates are included.
  • Course change: if you ask to change to a different course after enrolling.

The amount of each fee is set out in detail in our Terms and Conditions, which you review and accept before purchasing your course.

Is there a fee for shipping my certificate?

Your digital certificate is included in your course fee, with no shipping charge. If you request a printed certificate where the awarding body offers one, a shipping fee applies:

  • Within the UK: £10
  • Outside the UK: £50

Shipping fees are set out in our Terms and Conditions, which you review and accept before purchasing your course.

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